CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was stuck between 2 cars.. On cost $1,000 more but it was a year newer so i didnt mind.. Had cash in hand ready to go pick it up. Then got the vin number and did car fax on both.. Turns out the better car was the other one.. In the end i saved more than $3,000.. Thanks car fax!!”

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Posted 10 years ago

“Carfax is so nice that even shows inconsistency in mileage. It's terrible to see a car that has mileage rolled back.”

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Posted 10 years ago

“Exellent App”

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Posted 10 years ago

“We purchased the 30 day edition of Carfax. We were looking to pay around $3,500 for a used vehicle. The first car we looked at, I wanted immediately. Thanks to the Carfax report, we found that the plates on the car had been switched to a newer year model vehicle. The second car we looked at had the mileage rolled back on the odometer. Woudn't have known without our Carfax report! The third car we test drove had been in a flood, but did the seller tell us that? NO, the Carfax report did! Finally we went with our gut and went to the dealership where we'd bought our very first truck. Clean report and two VERY happy customers!”

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Posted 10 years ago

“It's was good using car fax”

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Posted 10 years ago

“The carfax verified that the car was as good as the previous owner said it was.”

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Posted 10 years ago

“I was hesitant to purchase my wife's SUV. I was also hesitant to spend money on the Carfax to check the history. I did and found out more information about the car than the dealership knew. We purchased the vehicle and its been the best used vehicle we have ever had. Thank you Carfax. It was the best investment buying the Carfax!”

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Posted 10 years ago

“Thank you”

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Posted 10 years ago

“I checked 20-30 cars and was about the buy 2 of them. Thanks to carfax! They had a major accident. Now I own one, confirmed the vehicle history from Carfax before buying and the car is awesome. Thank you again... Carfax! Amol”

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Posted 10 years ago

“You don't want me to share my story because it proves Carfax is a horrible organization and should be shut down. No one should trust it ever. No one should waste their money getting a carfax. Some one somewhere needs to have enough power and influence to shut it down because everything I tried never changed how this organization operates. Fake fake fake fake. Lie lie lie lie. Rip off rip off rip off rip off. They even use great organizations like car repair places to make a car sound like a great buy. Way to use use use businesses that do their job. Carfax you need to start doing your job and earn your money.”

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Posted 10 years ago

“I looked at a few vehicles and Carfax saved me from a few. The last one which is a 02 dodge durango which had a good Carfax report. I strongly recommend Carfax to anyone and next time I buy a car I will be using it again. Chance”

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Posted 10 years ago

“I was look for me a truck and I found what I was look for on carfax.”

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Posted 10 years ago

“If you buy a car its good to run a car fax before its to late”

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Posted 10 years ago

“I paid for a CarFax report on a vehicle I purchased on February 4, 2015. The CarFax report showed that it had only been on the east coast & in Colorado, with two owners, yet the paperwork in the glove box shows 4 owners & it has parking permit stickers on it from Hawaii. It also did not mention the fact that the horn does not function, the driver side airbag is not in place and the cruise control also does not work. It never said it was in an accident, yet the front bumper has several big cracks in it which tell me that the air bag deployed & was not replaced. The entire steering column components need replacement. The CarFax reports are very unreliable. My son experienced the same thing when he got a CarFax report on two other vehicles. Both vehicles had been in accidents which did not show up on the CarFax reports. This ended up costing us over $10K in repairs & he's selling his second vehicle he bought based upon a CarFax report of which we also spent about $10K fixing. We've lost money on multiple vehicles relying on CarFax. I highly recommend against relying on CarFax for anything relating to purchasing a used vehicle. This is the first time I have ever purchased a used vehicle in my life. I totalled my 2000 Toyora 4Runner LTD which was in excellent shape, wanted the same type of vehicle & this one has had more problems & been in the shop 4 times since I bought it. It's a piece of junk. Stay Away from CarFax unless you want a piece of junk vehicle.”

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Posted 10 years ago

“I was in the process of buying a 1997 Jeep Wrangler with 103,000 miles. It was in mint condition and the milage was really low for the year of the vehicle. I was filling out the paper work for it but I had a feeling that I should look up the Carfax of the vehicle. Well, I found out that it actually had 198,000 miles and I confronted the dealership about it. They claimed it was a lie and that the carfax wasn't true. So I got up and walked out. If it wasn't for Carfax, I would have made a huge mistake.”

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Posted 10 years ago

“I purchased a pristine 1992 Chevy Suburban. The seller had lied about backfees, a non-op status, and the smog stats. CarFax helped me prove the vehicle was a gross polluter and reverse our sale. I got my full payment returned, and avoided thousands of dollars in back fees!”

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Posted 10 years ago

“NOTHING IS BETTER THAN THE ORIGINAL”

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Posted 10 years ago

“I love car fox”

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Posted 10 years ago

“Is a best program if sny body trying to buy a car carfax helped me to find a good car thank's”

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Posted 10 years ago

“After searching Internet and getting disappointed to see histories of many cars at attractive prices, finally I found my favorite car by searching carfax. The report for each car is there free of charge and you can find all marks and models.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,645 reviews