CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.28

4.3 Rating 2,647 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I trust my judgement of private sellers of cars over dealing with used car sales people, who make their living selling cars. I am currently in the market to find a good safe car for my son, who has finished his driver training/education. CARFAX has saved me a ton of hours by giving me a heads up on cars that have been in accidents that would otherwise be masked by repairs and unscrupulous sellers. My project to find a car for my son has taken a lot longer than I thought it would simply because I am not willing to buy if I have an inkling that either the car isn't what the seller says it is or is unaware of needed maintenance (I put a beach towel down and crawl underneath to check for leaks and suspension problems). I have myself willing to walk away from any car, no matter how good it looks and how great a deal it might be. CARFAX has helped me hone my senses, sometimes even before I request a report I can tell by looking at the craigslist photos that the car has been repaired (equal spacing for the the fenders to the hood and trunk, doors uneven alignment and paint too shiny to be original-especially red and black). But, being particular has had a price. I have walked away from a couple I should have negotiated to buy-good cars on craigslist do not last. But, I am confident that with the help of CARFAX I will find a good car for my son.”

Helpful Report

Posted 10 years ago

“Thank you! I recently purchased a car over the internet from a company 1790 miles away. I was able to purchase with confidence thanks to CARFAX. The car was everything I expected.”

Helpful Report

Posted 10 years ago

“Easy to use and it is a great way to find out about your future car!”

Helpful Report

Posted 10 years ago

“Finding my dream car was much easier with the help of CarFax information. The Service history and Ownership information for my Porsche Turbo was clearly identified in the CarFax report. I couldn't afford to make a mistake on the purchase of a hyper expensive vehicle. CarFax was key in helping me ID critical Service history information and I was able to buy the "right" car.”

Helpful Report

Posted 10 years ago

“I was looking for a Subaru WRX. I saw a 2011 model online with low miles and a rather low price. Concerned the price didn't seem right for the year/mileage I checked the car's history on Carfax. Carfax showed it had a salvaged title and a little searching showed in had been in a front end collision and was considered totaled. I passed on that 2011 WRX and a couple weeks later saw a 2002 WRX. The car's history looked good from what Carfax showed and I went home with it later that day.”

Helpful Report

Posted 10 years ago

“The CarFax report I received allowed me to make a more informed decision on the car I was interested in and helped to put my mind at ease in the sense that I had done as much research / due diligence prior to buying that a person could do. When buying a used car, research is the key and after that, hopefully you have a great experience with your purchase...and so far, I have.”

Helpful Report

Posted 10 years ago

“CARFAX saved me from making a terrible mistake. I found a car I liked, took it into my mechanic and it got a so/so review from him. I was about to buy it but remembered my friend's advice to run a CARFAX, so I pulled out my mobile phone and ran it on the spot. I then realized the mileage on the car was roughly 60,000 miles less than what CARFAX stated should be on the car. When I shared the information with the seller, he claimed he didn't know and acted upset that he had been ripped off from the previous seller. I don't know who cheated who, but I do know CARFAX saved me from being cheated!”

Helpful Report

Posted 10 years ago

“Carfax was a great tool to use for finding the perfect vehicle for our family and seeing all the detail of the vehicle like service records and accident reports we all appreciate this wonderful service thank you CARFAX”

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Posted 10 years ago

“Carfax was great it showed me cars that I possibly would have bought if I had not seen the wreck info on the carfax, it saved me time and money.”

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Posted 10 years ago

“I signed up for the unlimited carfax service with 5 free Vin searches in February 2015 looking for a car for my daughter. I used up 4 of the carfax searches online and found what I thought was a great car. Upon going to the dealer and looking at the car, which was in awful shape physically, I became disappointed. Then my daughter spotted a 2006 Hyundai Sonata and I used my last Vin search to check out the car. Lo and behold they had just purchased the car from an auction in MA and the car was very well kept and had only 1 owner and no accidents. We purchased the car March 14, 2015 and have had no issues with it since my purchase. Needless to say my daughter is a very happy camper and I recommend Carfax to everyone.”

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Posted 10 years ago

“Bought a car fax report and when I went to get my 2011 Ram the Dealer presented me with the report. I don't feel like I wasted my money as the information was quite helpful and made me feel confident in my purchase.”

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Posted 10 years ago

“We were looking for a car for the wife to drive to work. Reliable and safe were prime consideration. With the Car Fax we were able to verify that all the work the owner claimed was completed by a reputable repair shop. We did take the car to that shoip before the purchase and the owner was pleased that all of his repair information showed on the Car Fax. Super nice addition to the Car Fax service. Really pleased with the purchase.”

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Posted 10 years ago

“GO MY CAR FAX IN MIN. ALL INFO. GOOD”

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Posted 10 years ago

“good good good good good good”

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Posted 10 years ago

“I saw a 2012 Fiat 500c Gucci for sale at a dealership in Pallayup WA. I lived in Fullerton CA. I saw the pictures on line and it looked great. It only had about 7k miles on it. but the sales price was literally 1/2 price of a new one. New one sold at the local dealership for $33k and some change. I though to myself something must be wrong with the car. So I ran the car fax on it and found out it was perfect. I purchased the car without seeing it in person and had it shipped to my self. The car is awesome. I saved so much money that I was able to remodel my kitchen. Thank you Carfax for being their for me. David Mueller”

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Posted 10 years ago

“What can I say but WOW! Used this in purchase of my new Jeep and found great history even one recall I need to get fixed. Awesome product must have for any car buyer!”

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Posted 10 years ago

“I have used Carfax to purchase my last two used cars. As with most cars over five years old, they are sold at auction, when traded in, if they are not fast movers, or unique enough to earn a coveted spot on the car lot. I was looking for a premium van. I liked the Ford Freestar. My daughter bought a new limited edition for thirty-eight thousand. Five years later I found mine in a used car lot for $6000. It was not the limited edition, but an SEL, with high miles. It was clean, quiet, and seemed well maintained, but to be sure, I paid for a Carfax report. That report showed me that the original owner had it three years, the second owner, two years, who bought it from the original, and subsequently traded it in. It was serviced by Ford, had no incident reports, and I bought it. Other than normal maintenance, which I always log, and two recalls corrected by Ford, the van ran beautifully, was dependable, and when I sold it to another private owner, I gave him the log book and the carfax report, which eas the deciding factor in him buying my van, instead of one of three other vans he had looked at. When I was looking for a Miata to replace my motorcycle, I had a certain price in mind, and a condition that I deemed acceptable. I found one, and was seriously considering it enough to pay for a Carfax report. It did not disappoint, and I purchased the vehicle. I have had it three months now and I am very pleased with it. Carfax does the one thing that a mechanic or eager salesman can't do. Carfax gives you peace of mind.”

Helpful Report

Posted 10 years ago

“I was planning on buying a Jeep Cherokee that looked like it was in amazing condition. well I did a CARFAX and found out that 1. it was a rental car in NEW YORK, mind you I live in California. 2. the guy told me there was only one previous owner and Carfax told me that it had at LEAST 8 previous owners. 3. The guy told me that he put in a new motor because that was supposed to bring the value UP when in fact CARFAX told me that the reason he had to get a new motor is because it was under water at some point. 4. The guy also told me that the sound I was hearing was from putting in new and more expensive tires when in fact Carfax told me that it was salvaged because of a car accident that damaged the axles and much more!! pretty much I almost bought a vehicle that was overpriced by DOUBLE and I almost put my two boys in a car that was very unsafe to drive. my family and I were going to be in great danger if we were to have bought this garbage vehicle. I owe my children's lives and my life to CARFAX. thanks to you I avoided buying something that would have been the biggest mistake of my life and could have possibly caused harm to my family. I thank you guys from the bottom of my heart. Sincerely Weeda”

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Posted 11 years ago

“So I've never had a carfax account until recently. I was looking to buy this MDX that was beautiful, only had 120k on it, and it was a great deal. But my boyfriend insisted on us checking it out on carfax first. So I reluctantly spent the money and purchased a carfax. Boy am I glad I did!!!! That car had over 200k on it. Major odometer roll back! I confronted the seller about the mileage via text,but they decided to not respond. Carfax saved me a huge headache and a major disappointment. Needless to say, I will never buy another car without running a carfax first!!”

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Posted 11 years ago

“Having the car history (number of owners, mileage, car repairs etc) was very essential in my decision to get my current car”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,647 reviews