CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It updates the data so late and has obvious costly mistakes in the reports.”

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Posted 10 years ago

“We needed to find a car for both my son and myself. I found two cars and both turned out to be bargains with low mileage. We've been very pleased with what Carfax was able to do for us. I looked at a lot of cars too and being able to pull reports was very reassuring. I was able to avoid cars that had been in reported accidents or that had sustained some structural damage or other major repairs. Thanks for providing a great service. My only complaint was having a limited number of lookups by VIN . Some cars at certain dealerships had no license plates on them, or they had dealer plates only.”

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Posted 10 years ago

“I found a 2014 Toyota Avalon hybrid at CarMax in Florida with 5000 miles on it. I paid the 39 dollars to check out the car and I found it had never been registered or never been in an accident. The dealer in Miami used it for his personal use ( wife ect.) I bought it and because it had never been registered, Bank of America gave me a super great rate on a car loan. Thank you car fax!”

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Posted 10 years ago

“I signed up for Carfax only after using another service first. As it turns out...the other company gave me some info on potential cars, yes...but not much in the way of service records. YOUR search provided me with info about a previously used service center, so I was able to talk to someone who'd already worked on and knew the car I was considering. VERY helpful indeed!”

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Posted 10 years ago

“I was buying a used engine for my vintage Jag and I requested a vin # from the donor car as they were representing this engine as very low mileage.. I ran the vin on CARFAX and the info didn't match up, CARFAX gave the location & date of the salvage title, no way this was the engine they sold me, the vin # & the block # didn't match. Thanks CARFAX you saved me big time”

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Posted 10 years ago

“The Carfax report was the deciding factor in my recent Jeep purchase. I would not have made a purchase of that size without Carfax.”

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Posted 10 years ago

“I subscribed in car fax when i decided to buy a car , I looked every where until I found a car with one owner and low mileage , but I wanted to make sure that this car ( Camry) was really has the same history that the seller told me about it , so ,I looked for the history through car fax and that makes me feel safe . I bought this car and now I am very happy with it . I advice every one before you decide to buy a car to look for the history through Car Fax with just a little amount of money .Car fax is the history of all cars register in USA that makes your money and choice in the right place and in a correct way .”

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Posted 10 years ago

“"Carfax" is the key to my success. I'm a car dealer I buy old cars with low miles from the auctions ! Carfax helps me a lot to see how many owners the car had , it tells me how many service it has and where it was serviced at ! It also reads me the miles in the dash! Which this is very important for me because I buy old cars with low miles so I have to make sure its actual miles . Carfax tells me if the car had accident or not ! If it has accident it tells me where and with what it was hit. I love carfax , I love the idea of it , and I love the cheap prices for the unlimited carfax report ! In the end carfax is the best for everyone it helps you make the best choice for your next car .”

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Posted 10 years ago

“Being able to find out a cars true history helped to keep my family safe! Almost bought a car that had been junked twice!!! Thanks Carfax!”

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Posted 10 years ago

“Car fax is really great. It saved me so much money”

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Posted 10 years ago

“You should find a way to teenagers how important it is to get a Carfax before they buy a report on the car so they don't get BURNED !!”

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Posted 10 years ago

“Always check carfax before buying ... helps to know history”

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Posted 10 years ago

“carfax helped me to find a right car”

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Posted 10 years ago

“I recommend carfax on any vehicle you buy because that way you can found any history of the car”

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Posted 10 years ago

“Thanks to CARFAX !! I bought my honda 2010 with clean record history and excellent condition , carfax is a better help that I had :)”

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Posted 10 years ago

“We had shopped around and were down to a choice of two vehicles, we did a car fax on both and found that one had been involved in a collision and the other carfax was clean. We bought the one with the clean carfax and we love it. We also have the reassurance that we didn't get someone else's problem.”

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Posted 10 years ago

“I used car fax on the recommendation of someone to get information on a used car/rental I was going to purchase. I received instant results. Not only did it reassure me that I was making the right decision, it gave me detailed information that put my mind at ease. I purchased the car and could not be happier with it. Well worth the money for a report, because it could have potentially cost me a lot of money had I not used car fax.”

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Posted 10 years ago

“Before purchasing my car from a private dealer, we ordered a CarFax report. The report showed the vehicle had been in no accidents, and no recalls. That was great news. I will do it again when I purchase another vehicle.”

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Posted 10 years ago

“saved me from buying a lemon”

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Posted 10 years ago

“Carfax gives the info you want....however lets look at the ugly side of carfax! No matter what plan you pick carfax gives you 60 days....REALLY!!! Big mistake on my part, i will not use/pay carfax for 60 days at premium rate of what they charge. There should be tiers on days you have depending on what you buy. unlimited purchase should be a year & the 5 should be 6 months.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,645 reviews