CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to see a Honda Civic and after driving it and all i was about buy the vehicle. But to make sure about the car i checked it on CARFAX. I found out that the car was actually declared as a total loss car after a collision. CARFAX saved my day.”

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Posted 10 years ago

“We are a hospital looking for a wheelchair van. Before we went to look at a van I ran a carfax, wow the mileage the speedometer showed was not right. Way to go carfax you saved me from buying a van with over 200000 miles. Raylene Hammonds JCF Hospital”

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Posted 10 years ago

“Carfax is a must nowadays. Ive run probably over 100 carfax reports on cars Ive been considering purchasing in the past 5 years or so. Many, many times it has saved me from buying a car that could have had serious issues or at the least would be hard to resell down the road. Its helped me in determining if sellers are truthful just in simply comparing things like length of ownership, amount of owners, whether they had it maintained at a certain dealership or not etc. But it has also saved me from buying several different vehicles with modified odometers. People dont realize how easy it is to change the mileage of cars these days. They seem to think if it has a digital odometer it cant be altered which just isn't true. I've personally passed on buying lots of cars because I was able to determine the mileage on the cars odometer wasnt the actual mileage, based on recent oil changes and mileages reported by carfax. In one instance I was looking at buying a vehicle that had 96,000 miles on it, I ran a carfax report and found out it was sold years earlier at a dealership with 170,000 miles on it. Thanks Carfax”

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Posted 10 years ago

“Glad to get carfax I had many bad experiences before but last buy I didn't regret it”

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Posted 10 years ago

“There was rusr extensively on the undercarriage, multiple problems with the elcttinics, the mileage gauge does not work, dvd player does not work, the blower motor is intermittent with a host of other problems.”

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Posted 10 years ago

“Need a better unlimited vin package.”

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Posted 10 years ago

“CARFAX really helped me out in finding a car for my son. After doing a vehicle history report we were able to negotiatiate almost half off the orinal asking price when we found out that the car was a "Salvage" vehicle. The car was a great buy and I saved a lot of money. Thank you CARFAX.”

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Posted 10 years ago

“I bought a 2006 mustang an d all got of the report was the car had 3 owners all that for 40.oo”

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Posted 10 years ago

“I've used CarFax for all my past three used vehicles and have found it great to know that I have some extra sense of security in my investment. I've even had one report that had caught a mileage inconsistency, which allowed me to dig further and obtain the proper documentation from the previous owner (which ended up correcting the issue). Glad that a reputable service like CarFax exists!”

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Posted 10 years ago

“Looked for a used vehicle on the carfax site and found one with a good carfax report at a local dealership. Very pleased to have driven home my new to me car a couple of days ago. Thank you , carfax. I think the car fox would look awesome riding in my car with me.”

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Posted 10 years ago

“Our current vehicle was priced fairly low, so we were nervous about buying it. After looking up the history on carfax we found it had a clean title and good maintenance records. It's been awesome having a car that works well for us and has a clean history.”

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Posted 10 years ago

“The dealer was easy to deal with. No pressure at all. Stepped up to help me when I has a mechanical problem.”

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Posted 10 years ago

“It was quick”

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Posted 10 years ago

“beware, carfax doesn't always show the accident history and you can find those on auto check report, not the best, and also super expansive, what a great way to make money, good thing that they have refund policy, so if you don't like the report, I strongly suggest you to get your money back”

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Posted 10 years ago

“I bought a 1996 Toyota Camry from the estate of a family friend. It had a rebuilt/salvage title, which surprised me. Vehicle was involved in minor accident in 2010 and fell victim to the 75% rule--if cost to repair exceeds 75% of book value, car must get a rebuilt/salvage title. At time, car was worth $2400 and had damage a little over $1800, which is relatively minor. Car Fax report showed that damage was minor, no airbag deployment, and major maintenance performed by selling dealer, such as timing belt replacement, etc. Car Fax took worry out of purchase.”

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Posted 10 years ago

“Someone said that the car I was looking at was involved in an accident. I pulled the CAR Fax report and there was no accidents on it and as a matter of fact it had all of the cars maintenance on it and showed that the car had been well maintained. I purchased the car and am glad that I did. Well worth the money for the Car Fax report for the peace of mind that it gave me with my purchase. I would recommend that anyone getting ready to purchase a used car that they sign up and get the car fax on it first.”

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Posted 10 years ago

“Did a great job when I was looking for a reliable car and saved me the headache of purchasing a guaranteed lemon”

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Posted 10 years ago

“It was very helpfull to use the CarFax in the process of purchasing my car. A lot of people are lying or are not not disclosing a lot of information.”

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Posted 10 years ago

“I once wanted to buy a used car: 2011 Nissan versa. it seems good, however, when I checked its VIN by Carfax, it was collised on the back. So luckily that I check carfax before I buy this car. Johnson”

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Posted 10 years ago

“Car fax saved me from buying a car that was too good to be tue. I was looking for my sons first car. Needed something safe and reliable. I ended up using car fax to buy a Toyota Prius one owner perfect condition for under book value. Thanks car fax. I now use car fax to report everything on my cars.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews