CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchase a car fax for a used Chev Trail Blazer . The carfax really helped put my fears of a wrecked and patch vehicle. It had service records that followed the previous 2 owners. Also I love the fox , so cute. #gocarfax#carsaver#cantwaittouseagain”

Helpful Report

Posted 10 years ago

“I have been looking for a specific year and model of car for 6 months. Very difficult to find the the year, model, color, features, price and history. Like looking for a needle in a haystack throughout the SE and Midwest. CARFAX provided me all the details on the car's history, maintenance, and accidents that otherwide I would not have known. Finally found the right car being sold by an owner who was sharp and able to make a great transaction. Pulled the CARFAX and everything about the car was true and it was exactly what I wanted. Couldn't be happier with my purchase of my new car and CARFAX reports. Great service that provides details on one of the most important purchases you ever make. If you are in the market for a used car, CARFAX is invaluable. It provides peace of mind and lets you know when you should move on from a possible purchase if details on the car's history are not what you are lookign for. Love CARFAX.”

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Posted 10 years ago

“I was looking at a used Jeep Cherokee. I liked everything about the vehicle. I really liked the price as it seemed to good to be true! I ran a CarFax report that showed that the vehicle had been owned and serviced exactly the way that the private seller had advertised. That knowledge gave me the confidence that my purchase was not only going to be a good deal, but there would not be any cause for concern that I would find fault with the vehicle after the fact! Thank you CarFax! I was able to enjoy my new vehicle with a peace of mind that there were not going to be any hidden problems!”

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Posted 10 years ago

“It let me know how many people had the car and the up keep on the car. And the price was also a great help since I was buying for a person I did not know.”

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Posted 10 years ago

“I purchased a CARFAX to help my sell my car. It sold within one week. It showed all our scheduled maintenance done at the dealership, no accidents, etc. I was able to send a PDF version to potential buyers.”

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Posted 10 years ago

“Buying a few reports has been great while scouting multiple vehicles. The pricing isn't bad when you buy a few at a time, and really gives you extra peace of mind when looking for the perfect next vehicle!”

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Posted 10 years ago

“With carfax it help sold my use car quick and make the buyer trust me more”

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Posted 10 years ago

“Buy and sell cars as a hobby. Fix them up and resell mostly. Having a good Carfax helps in presenting the car for sale with honest,historical information. At the same time, in purchasing decisions, Carfax helps avoid misrepresented cars. Great tool for any buyer”

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Posted 10 years ago

“I love car fax. It gives me a peace of mind when I am searching to purchase a car.”

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Posted 10 years ago

“excellent understanding of owners, service records MADE MY BUYING EXPERIENCE MORE ENJOYABLE ALSO FOR THE BONUS THE DETAILED INFORMATION LEAD TO ME THE SAME SERVICE STATION WE USE AND THAT WAS THE PLUSvs carproof reports very vague and hidden information A1 JOB CAR FAX, KEEP UP THE EXCELLENT WORK”

Helpful Report

Posted 10 years ago

“I meticulously shopped for a vehicle for over a year. I weighed my options and did my research. I research for a living so I know good tools when I see them. CARFAX made the search sooooo much easier. And believe me, I had constraints that made accurate reporting crucial. I'm happy to say that largely because of CARFAX, I'm happy with my 2010 Volkswagen CC. I've recommended CARFAX to all my friends. You guys rock. BTW, love the app!!”

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Posted 10 years ago

“Saw a deal on a pick up truck that was too good to be true. Ran the carfax and turns out it was a flood damaged car!!! Saved me thousands!!!”

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Posted 10 years ago

“When I bought my Nissan Altima, I had so many apprehensions about the performance and all of of my thoughts were calm down by seeing the CarFax report which was very clean for my car. I bought the car the very next day and have got into no problems at all. Carfax reports are highly reliable and come with a decent pricing, making the car buyers and sellers worry-free.”

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Posted 10 years ago

“Once upon a time when I was scrolling through Craigslist, I found the deal of my life! I found a very nice S2000 with only 34,000 miles! I talked the guy down to $10,500 cash, and he reassured me he had a clean title. I was very excited about this and talked to my friend about it who owns a pawn shop. She is always wheeling and dealing and asked me if it had a clean title and I assured her it did. She told me, "Did you do a carfax?". I said, "No, the title will show me if it is salvaged or rebuilt". I took her advice and went ahead and spent the money for a Carfax....sure enough, this dream car of mine was rebuilt and flooded! the title had been involved in title washing so if I would have just went by looking at the title, I would have been in a huge surprise! Thanks to my friend and Carfax, I saved myself a huge MIGRAINE!”

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Posted 10 years ago

“Very helpful”

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Posted 10 years ago

“After giving my 2013 Buick Enclave to my son, starting his first post graduate job as a Legislative Aide for the state of Oregon, I then found I needed a commuter car for very short and seldom trips around home. I looked at a 2006 Camry that was gorgeous, low mileage and reasonably priced but after carfax advised that it had been in not one, but two accidents, one apparently pretty bad, I did not purchase the Toyota. But the really good news, for me anyway, was a private seller that had a 1996 Mercury Grand Marquis that was her recently deceased husbands car. I purchased a carfax review, using the VIN # and voila, a full, and clean history from the day of purchase, from the seller I bought the car from. It is not a 35 mpg car, but what comfort and luxury, I could not be more pleased. Thanks CarFax”

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Posted 10 years ago

“Carfax certainly assisted me in my decision making process and did alert me to several undesirable units. I would have no hesitation about using them again.”

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Posted 10 years ago

“Car fox was very help full it helped me when I tried to buy a little truck it had rolled back millage if it wasn't for car fox I would hv never know othe car it had airbags deployed thanks car fox very good tool to hv when buying a car thank you”

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Posted 10 years ago

“Easy to use and truthful”

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Posted 10 years ago

“Review: Sure: But I'm sure you will not use it. I applied for the 3 months of car fax, and maybe I did not read the fine print, but when you pay almost $60.00 for three months, you would expect that you would be able to look up more than 5 vin numbers - WHY? Because cars on lots, ((Many) lots do not have a license plate, soooooooooooo the only way you can really know the history is to get it from the vin number. Hey Car Fax, are you really that hard up for money? When a person is looking to not get ripped off, don't help the crook by limiting the car fax. Buyer beware, right? But even in the case of purchasing the car fax vin ability. Is it that costly for you to have more than five numbers looked up in three months??????? Really. Was I satisfied? NO! It kind of gets my goat when I have to take the word of a car dealer that the info which I just received is right- somehow I just do not have that much confidence in car salesmen - but limiting 5 vins, seems to place you on the side of the salesmen. Good thing I am old enough that I should not have to look for another car- if I did, I do not know to whom I would go? Car Fax????????? Maybe - Maybe not! lylesonntag@yahoo.com By the way, I was not going to send this, but either I did not delete this the first time or you sent it to me a second time. Ask once when I am going to give a not so nice report, and I ignore it. Ask twice and I speak my mind.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,645 reviews