CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“none”

Helpful Report

Posted 10 years ago

“I have used Carfax on every vehicle I have been interested in purchasing. I was looking to get a 1999 GT Mustang but could not understand why the car had so many problems after looking at it. Took the vin number down, Pulled a carfax and Bammmmm!!!!! It was a Salvage vehicle.”

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Posted 10 years ago

“Car Fax kept me from getting ripped off on a Silverado...”

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Posted 10 years ago

“I was set to bye a truck had down payment on it and decided to do a car fax to find out it was a rental truck from out of province and when I ask the Dealer ship They had told me no it was a local truck .I will not bye a Vehicle with out using CarFax”

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Posted 10 years ago

“I was going to buy this Ford F-550 used truck from an eBay seller who advertised it as "you can drive it anywhere and will run just fine." But mileage was supposed to be "around 100K" but "not for sure due to broken odometer." I decided to pay for a CarFax report and I found out the truck had 250000 miles on the clock five years ago (the last time the odometer was read officially and recorded). The CarFax information helped me stay away from that truck.”

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Posted 10 years ago

“I didn't use carfax when I bought my lincoln MKT last October because it was wrecked and came with a salvage title. I've bought & fixed many vehicles over the years and have never had the trouble I've had with this one. It had been wrecked before and was deemed a total loss by the insurance company, yet it was repaired & put back on the lot of a reputable Lincoln dealer & sold with a clean title. The happy new owner had it 10 days & totalled it again. A salvage dealer I've dealt with for years bought it from an insurance auction &sold it to me. Thank you Carfax for having enough of the info to better inform me about this vehicle's condition. The original "repair"to the front subframe was subpar leaving it to move around, therefore alignment was unsuccessful. Finally go that secured & I have a very nice vehicle back on the road. Don't know who did the original rebuild, but they should be closed down. Thanks again Carfax.p.s. just because it has a "clean " title does not mean it hasn't had severe damage. Get the Carfax!”

Helpful Report

Posted 10 years ago

“You report half truths and lies that can't be verified . And when I aske for your verification or justification of what's in your report you can't prove your findings. I'll never your your service again or rely on the BS that is posted in it!!!!!”

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Posted 10 years ago

“Great!”

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Posted 10 years ago

“Overall experience was good... this website helped me to search & get good car at best price.... I would recommend this website to everyone.”

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Posted 10 years ago

“I almost bought a 2002 Chevrolet Camaro SS looked very good until I ran a Car Fax and saw that it had been rear ended and it was reported to Insurance as well. I couldn't see anything physically wrong but just knowing that it was in an accident I had to walk away. About a year later I found my dream car in a 2002 Chevrolet Camaro SS 1 owner I might add and it was low miles immaculate and thanks to Car Fax everything was clean! Thanks Car Fax! All that is now missing is that Car Fox to put in my 2002 Chevrolet Camaro SS! :)”

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Posted 10 years ago

“Carfax report provides car basic info you would like to know and documents repair and maintenance history, which are helpful when you selecting cars. Wonderful tool for car-buying.”

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Posted 10 years ago

“It is an awesome website. I have found my present car using this website and haven't had a problem yet and every car that I look up on here and that have purchased turned out to be awesome. Since this website provides you with a legit title history”

Helpful Report

Posted 10 years ago

“Like everyone else, I was look for an extraordinary automobile bargain that was not only reliable, but also satisfied a fairly narrow set of desirable criteria for the car I wanted to buy. Initially, the super-wide selection available on the internet from Cars.com, KBB, Motor Trend, Car and Driver, Ebay, Amazon, etc., etc. etc.; was overwhelming in its magnitude. CARFAX was the singularly most informative, trusted and user-friendly tool available. The ability to track the history of repairs, accidents, repairs, mileage and emissions testing of each car helped me whittle the list of potential purchases down to four really excellent local choices. When I located the best of those choices; a mint-condition, low-mileage, scrupulously-serviced, loaded with every factory and dealer option except surround sound, 1999 Volvo V70 XC in my favorite color for under $3000 ($2490); I was ecstatic!! And when I was able to get an additional $100 off because the CARFAX report informed me that it had been in the dealer's back lot for the last three months, I was fully satisfied I had gotten the best deal I have ever experience in all my 45 years of car buying. I had happily paid $2500 in 2000 for a low-mileage, well-maintained 1981 Volvo 245dl that originally sold for $12,300 new. Paying $2,390 for this pristine 1999 V70 XC that originally sold for $38,000 new would not have been possible without CARFAX. The $60.21 (including sales tax) I paid for the unlimited CARFAX reports option saved me from having to spend $100-300 per vehicle to have them properly inspected. The only improvement i can think of is that there should be no limit on the number of reports you can get using the VIN for identification. Getting the license number for used cars over the phone can be a very time-consuming and grueling experience.”

Helpful Report

Posted 10 years ago

“found the truck my husband wanted after a year of searching, a 2000 GMC Sierra, with no rust or problems, seemed too good to be true, checked the history with carfax and it was clean as a whistle! Took me more time to find this truck then it did to find the new house we bought! Carfax really sealed the deal, let us know we weren't buying a lemon”

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Posted 10 years ago

“Through carfax I found out that a car I was looking at had 4 other owners, which I thought it had less and that was great info to know! Also showed all the owners and locations it was and recorded mileage. It showed that it had a clean title and no major accidents were recorded, I bought the car essentially based on a carfax and a visual inspection, had the car for 6 months now and it's still running great and I love it, will probably use carfax on my next purchase, it's not super expensive and might give you peace of mind”

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Posted 10 years ago

“I shortlisted 3-4 vehicles and do the CAR FAX while i go for inspection of the vehicle. I have almost shortlisted a Toyota Camry which the owner was pretending as second owner actually CARFAX reported that he was a fourth owner and he was not aware of the previous owners and the old service history. It saved me in buying undervalued overpriced car.”

Helpful Report

Posted 10 years ago

“The car fax report gave me piece of mind when purchasing my vehicle. It Allowed me to see the service history how many owners. It was definitely the deciding factor of me going thru with my purchase . I highly recommend it. It will tell you what the salesman want!!!!!”

Helpful Report

Posted 10 years ago

“I did not purchase a car from.... Carfax....but I did use them, to find out the history, on a vehicle that I purchased recently.... I was told things, from the previous owner that was not true, if it wasn't for the history report.com sex gave meif it wasn't for the history report that....Carfax, gave me, I've could, have made some bad decisions, thanks....Carfax”

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Posted 10 years ago

“i was in the market for a 90's vehicle in high demand. Carfax allowed me to check history at my fingertips, the minute a new add came up. I quickly found out that the model I was after is very prone to odometer rollbacks, salvage, and other title issues. I eventually found a diamond in the rough with low miles, and in great condition. Had I not used carfax I believe I would have settled for a lesser car.”

Helpful Report

Posted 10 years ago

“I purchased the FIVE CARFAX approx. two months ago for $56.00, used ONE and now have been blocked from getting the remaining amount because my other purchased reviews "Expired". That's BS. VERY DISIPPOINTED because it was not clear that purchased reviews had a very short time limit.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,645 reviews