CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It provided me with an accurate history of the car!”

Helpful Report

Posted 11 years ago

“There's not much to say. I got what I needed. The carfax was clean for the car I was interested in. We appreciate the service provided through Carfax. It helps inform and protect the customer.”

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Posted 11 years ago

“I'm the worst car shopper; I can ALWAYS find a reason not to buy the car! We finally found a 2007 Elantra that, on careful inspection, I couldn't find a good reason to walk away from; when CARFAX couldn't either, my daughter had a new ride!”

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Posted 11 years ago

“I really like the new feature of showing what other similar cars available for sale in the bottom and you can setup the email alert for new listings when you run the VIN. I found my 2002 Mercedes S430 by accident this way.”

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Posted 11 years ago

“Helped me a lot but would be much better if they provid more details about accidents.”

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Posted 11 years ago

“Always as always help when shopping a used car”

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Posted 9 years ago

“Good experience and helpful info... money well spent :)”

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Posted 9 years ago

“I was looking for a good used car for my 17 yr old son on craigslist and you wouldn't believe how many scammers there are. Lot of cars have salvage title or rebuilt and with car fax I could tell how many owners there where and for how long they had the car for. About 50% of cars for sale by owner was wanna be used car sales hustler listed "for sale by owners" When I question them using car fax data they either hung up or made stupid excuses like: Oh its by girlfriends car or im just selling it for a friend. CarFax data if used right is a powerful tool to weed out the good cars from the bad”

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Posted 9 years ago

“I was looking to purchase a 2009 Prius off Ebay motors. Since the car was fairly local I decided to look at it before I purchased it. I ran a carfax on it and found it was in a rear end collision which the report showed disabled the vehicle. I still went and inspected the car. It was fixed very professionally and had no issues since being repaired. However because of knowing this, the seller reduced the price substantially. I bought the car and am very happy with the purchase. It saved me quite a bit of money.”

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Posted 9 years ago

“We recently purchased a 2010 Honda Fit.. We needed all the help we could get, and relied on Carfax to help us make the right choice.”

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Posted 9 years ago

“Carfax is very useful tool for me to find my own car. I trust on it. And I appericiate the help.”

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Posted 9 years ago

“It is a bit expensive but gives a very important and reliable information.”

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Posted 9 years ago

“I bought a Ford F150 2010. It was great to have such references from Carfax. It was very useful for my desicion.”

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Posted 9 years ago

“I was moving to the suburban ny area, as a new driver I knew nothing about cars. I met with with 1 car seller in person after seing his ad online, the car look really good but after checking the Carfax, it was involved in multiple accidents before Then I went back on the search and found a great car that qualified for the Carfax buyback guarantee. ???? my new car!!!”

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Posted 9 years ago

“I looked at a lot of cars and this helped me stay away from cars that looked like eye candy, that had problems. I just couldn't believe how they would make a car sound so good to suck you into a trap. Also on most of the cars, the information was plentiful and some a mystery. I love the fact I could look by tag# or VIN. That was very helpful.”

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Posted 9 years ago

“Provides a thorough history of the vehicle and purchasing becomes easy with it. Your decision making is directly proportional to the carfax report. Although few things aren't granular, the existing information in the report is still of great importance for any buyer.”

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Posted 9 years ago

“By using CARFAX I was able to make the decision between two different cars I was looking at. My decision was based off of many aspects such as the number of owners, and how many miles were documented on each car. CARFAX made me feel so much more secure because I was able to see that neither of the cars had been in accidents and neither had any severe issues that would have caused concern. If I did not use CARFAX I would have been stuck with using my best judgment alone, which would have been a lot riskier. I enjoyed the comfort and reassurance that CARFAX provided me.”

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Posted 9 years ago

“Good”

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Posted 9 years ago

“Carfax helped me find a car. I had searched but with the help of Carfax I would find out that sometimes people would forget to mention that the car was salvage and presented the car as if it never had been in an accident by the way this included a car dealership. Without Carfax I would have bought a car with issues. Carfax records protected my investment. Thanks.”

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Posted 9 years ago

“reliable”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,638 reviews