CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The CarFax report I received allowed me to make a more informed decision on the car I was interested in and helped to put my mind at ease in the sense that I had done as much research / due diligence prior to buying that a person could do. When buying a used car, research is the key and after that, hopefully you have a great experience with your purchase...and so far, I have.”

Helpful Report

Posted 10 years ago

“I found a 2014 Toyota Avalon hybrid at CarMax in Florida with 5000 miles on it. I paid the 39 dollars to check out the car and I found it had never been registered or never been in an accident. The dealer in Miami used it for his personal use ( wife ect.) I bought it and because it had never been registered, Bank of America gave me a super great rate on a car loan. Thank you car fax!”

Helpful Report

Posted 10 years ago

“carfax helped me to find a right car”

Helpful Report

Posted 10 years ago

“It's was good using car fax”

Helpful Report

Posted 10 years ago

“The carfax verified that the car was as good as the previous owner said it was.”

Helpful Report

Posted 10 years ago

“Our current vehicle was priced fairly low, so we were nervous about buying it. After looking up the history on carfax we found it had a clean title and good maintenance records. It's been awesome having a car that works well for us and has a clean history.”

Helpful Report

Posted 10 years ago

“Carfax assisted me in my recent purchase of a 2012 BMW X5 Diesel. I was concerned about the prior owner's maintenance and the car's warranty repair history. Carfax provided information on these records and allowed me to make a informed decision on my purchase.”

Helpful Report

Posted 10 years ago

“It let me know how many people had the car and the up keep on the car. And the price was also a great help since I was buying for a person I did not know.”

Helpful Report

Posted 10 years ago

“Buying a few reports has been great while scouting multiple vehicles. The pricing isn't bad when you buy a few at a time, and really gives you extra peace of mind when looking for the perfect next vehicle!”

Helpful Report

Posted 10 years ago

“Carfax certainly assisted me in my decision making process and did alert me to several undesirable units. I would have no hesitation about using them again.”

Helpful Report

Posted 10 years ago

“I was ready to pull the trigger on a 2007 ford super duty diesel. Milage showing was 117000. Carfax showed it had 390000. Dodged the bullet there. Thanks carfax”

Helpful Report

Posted 10 years ago

“While looking at a 2002 Subaru in Oregon, we asked the used car dealer if he had the CarFax information on the car. He had some kind of alternate car reporting document that he showed us that said the car had been properly serviced and that it had no problems. The CarFax report (along with a mechanic we hired to inspect the car) both verified that the car had spent most of its life as a fleet vehicle in the North East part of the United States and had limited service during its life. Parts of the car were so corroded and in bad shape, something we would never have learned if we had not gone the extra mile and checked the car out thoroughly. We dodged a bullet thanks to CarFax.”

Helpful Report

Posted 10 years ago

“I purchased my vehicle first, and then noticed some over spray which indicated a possible accident. I then immediately purchased a car fax and discovered it was in fact in an accident, however there was only cosmetic damage and nothing structural. I will continue to utilize car fax going forward PRIOR to purchasing my next vehicle.”

Helpful Report

Posted 10 years ago

“I had a choice of two cars on Craigslist, both 97 Corollas. One was recently posted, the other was already on Craiglist for a month. The cheaper one (ironically) showed a record of maintenance for the entire life of the car on the Carfax report. The other one (more expensive but in better condition body-wise and lower mileage) showed no maintenance at all. None. I went with the cheaper one despite the body appearance and higher miles. The other car is still for sale after over six weeks on Craigslist. Even more expensive Corollas are selling but not that one. It must have some other issues. Thanks Carfax for the decision assist.”

Helpful Report

Posted 10 years ago

“I love having my Carfax! Prior to having it, I bought two vehicles from trusted people that had underlying issues. It wasn't until I had to pay out lots that I finally got Carfax and decided started shopping again. I went through about five cars, finding ones I really liked only to have them show a bad history. Finally bought a Toyota and had no problems since. This is probably one of the best services I've ever purchased!”

Helpful Report

Posted 10 years ago

“This was the second time I used car fax and both times turned out positive.”

Helpful Report

Posted 10 years ago

“Bought a use car, had it inspected thew mechanic said it needed something for inspection that was recently replaced showed him the carfax said you want me to call the state police, he said no it's subject to interpretation I'll pass it for inspection”

Helpful Report

Posted 10 years ago

“when I asked for information about the car that I liked, I wrote first and foremost in the Carfax. I put this assessment in the recall because the information provided to me was complete except for the issue that I interest most. I hope to win Carfoks for their young daughters. Den”

Helpful Report

Posted 10 years ago

“Excellent system. Only lack is that there's no way for unlimited VIN checks anymore, something that competitors offer. Helped me make a decision between all the cars that i was looking at.”

Helpful Report

Posted 10 years ago

“I am very thankful for Carfax. I was getting ready to by a used car when I decided to check Carfax just in case. Sure enough, there was a problem with it that caused me to not by it. By using Carfax, I was able to see it's history and it just so happened that this car was a lease by SEVEN different companies AND while it was leased from the first company, it was 7 miles from the Louisiana coast DURING HURRICANE KATRINA! It was considered a natural disaster vehicle. I am so glad I didn't buy it! I ended up finding a better car that Carfax had a good report for!”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews