CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I have purchased car fax review recently from my experience i have observed that the report you are providing is not updated .I am not sure i might be wrong but i have felt that the report is like 2-3 months old ones. So if its true i hope that you will provide updated report may be not longer that 15 days so that it will be easy to buy a good second hand cars. thank you.”

Helpful Report

Posted 9 years ago

“Carfax is a good tool when purchasing a new or used vehicle for the most part the information provided is accurate up until the last buyers purchase it . I do not like that you only get five Vin number checks if you purchase the unlimited went in the past unlimited was unlimited for a longer period of time. Wether by Vin number or tag. I searched for a new vehicle with little luck Carfax did help to identify those vehicles with the rollback mileage which is very common nowadays. And I purchased 2 owner Nissan Armada with accurate mileage and good service history for a great price for the new family . Baby Lucas says ,thanks Carfax !”

Helpful Report

Posted 9 years ago

“I recently used Carfax again, this time for a Mercedes C320 4matic wagon. I quickly found out the car had no accidents and no surprises with odometer. I also found out that this car would be a bargain at the price I was looking at. Carfax had helped by a previous Mercedes wagon and again, no surprises there either. You can run multiple cars to help you narrow down the right choice. I will use Carfax on every and any car I'm considering buying.”

Helpful Report

Posted 9 years ago

“My # 1 website to check for a car u need to buy love it !!”

Helpful Report

Posted 9 years ago

“I glad I checked. It let me know that I can go to the manufacturer for the defect that was made by the company for free of charge”

Helpful Report

Posted 9 years ago

“The CarFax reports sets you at a comfort level initially!!”

Helpful Report

Posted 9 years ago

“Went to look at a Jaguar. Did the car fax and found out it was in the body shop 3 times. It sure did help me make my decision. Thanks Car fax!”

Helpful Report

Posted 10 years ago

“I would give 4.5 stars for Carfax since they provide excellent car's history report, except for some too old or recently changed license plate.”

Helpful Report

Posted 10 years ago

“I used CarFax in the long search for our "new" to us, pick up - It was nice to have another layer of information about the vehicles being considered. Having the CarFax allowed us to feel confident in the choice we eventually made and we are loving our 05 Ford F-150! I would recommend CarFax and use it again when we are in the market to buy another car!”

Helpful Report

Posted 10 years ago

“Recently, I bought an old but well taken care Freestar 2005 minivan for my parents. The minivan past my "eye" and driving tests. However, I felt uncertain about proceeding with the purchase due to the lack of information shared by the seller. Carfax report provided me with the information required to be certain about purchasing a used vehicle. My parents love their minivan and I love to see them happy!”

Helpful Report

Posted 10 years ago

“CarFax is absolutely essential for anyone who is buying their first ever car. Since the used car market is not 100% transparent, its easy to get tricked into buying a faulty car with hidden defects that does not match your expectation. I'm glad I purchased the CarFax account and was able to check the complete history before making a decision.”

Helpful Report

Posted 10 years ago

“Carfax helped an average income group like us to buy a car which is affordable and also clean with no issues. We are very happy to use CarFax for searching Cars”

Helpful Report

Posted 10 years ago

“none”

Helpful Report

Posted 10 years ago

“Carfax report provides car basic info you would like to know and documents repair and maintenance history, which are helpful when you selecting cars. Wonderful tool for car-buying.”

Helpful Report

Posted 10 years ago

“Through carfax I found out that a car I was looking at had 4 other owners, which I thought it had less and that was great info to know! Also showed all the owners and locations it was and recorded mileage. It showed that it had a clean title and no major accidents were recorded, I bought the car essentially based on a carfax and a visual inspection, had the car for 6 months now and it's still running great and I love it, will probably use carfax on my next purchase, it's not super expensive and might give you peace of mind”

Helpful Report

Posted 10 years ago

“I shortlisted 3-4 vehicles and do the CAR FAX while i go for inspection of the vehicle. I have almost shortlisted a Toyota Camry which the owner was pretending as second owner actually CARFAX reported that he was a fourth owner and he was not aware of the previous owners and the old service history. It saved me in buying undervalued overpriced car.”

Helpful Report

Posted 10 years ago

“i was in the market for a 90's vehicle in high demand. Carfax allowed me to check history at my fingertips, the minute a new add came up. I quickly found out that the model I was after is very prone to odometer rollbacks, salvage, and other title issues. I eventually found a diamond in the rough with low miles, and in great condition. Had I not used carfax I believe I would have settled for a lesser car.”

Helpful Report

Posted 10 years ago

“CARFAX helped me to identify the right car with complete history and the rate indicator for the other features available in car. Thank you CARFAX !”

Helpful Report

Posted 10 years ago

“My Wife and Myself were looking for a good first car for our Daughter, we found several vehicles for her, and let her pick a couple to eliminate some, we then used Carfax to help us eliminate all vehicles involved in collisions and incorrect mileage. Finally we found the perfect car for her thanks to Carfax! Plus they love the CarFox.”

Helpful Report

Posted 10 years ago

“I was looking for a Subaru WRX. I saw a 2011 model online with low miles and a rather low price. Concerned the price didn't seem right for the year/mileage I checked the car's history on Carfax. Carfax showed it had a salvaged title and a little searching showed in had been in a front end collision and was considered totaled. I passed on that 2011 WRX and a couple weeks later saw a 2002 WRX. The car's history looked good from what Carfax showed and I went home with it later that day.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews