CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was going to buy a truck that was way under book value. I thought it was a steal for the price. The truck was in great condition. That was until I ran the car fax and determined it was in a flood and also in a serious accident.”

Helpful Report

Posted 10 years ago

“Although I did not purchase as the result of my search I did enjoy the CARFAX experience very much and was amazed at the detail provided on both vehicles that I researched. Have and will recommend to friends. Thank you! Rick Mc”

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Posted 10 years ago

“We used Carfax first to sell our used car, which sold in less than an hr, as we advertised that we'd supply the Carfax report to show the car's history. Now we're using it again to find our next vehicle: it saved us from purchasing a "lemon" w/ a dubious ownership history. The Carfax report showed a "time hole" in the ownership history-this explained why the owner listed the car (for the given year & low mileage) @ such a great price. When confronted with our questions the owner finally fessed up that it had been obtained at an auction, this was after much "stalling" on providing answers to our repeated requests for "more info".”

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Posted 10 years ago

“I really liked a 2009 Ford F150 I was looking at. But, the mileage just seemed to low to be true. Thanks to CarFax, I was able to verify that everything the owner had told me was true about the truck and I ended up with a great low mileage vehicle. -Steve A.”

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Posted 10 years ago

“Not every single thing -- good or bad -- that has happened to a car is listed in its CarFax. There may be some service work done and/or some problems that occurred, that are not listed. So I don't think CarFax saves you from needing to check-out a car in person and to have it looked at by a mechanic. But the info that *IS* listed in CarFax seems to be very reliable. Definitely an important tool in shopping before buying a car. Definitely recommended. And the monthly pass is only a few $ more than the individual, so I recommend the monthly pass.”

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Posted 10 years ago

“The car fax it is good”

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Posted 10 years ago

“Living in the northeast, one of the biggest concerns when buying a older used car is rust. Thanks to CarFax, I was able to verify that the car I found had come from a rust free part of the country. Yay!”

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Posted 10 years ago

“I used Carfax for a 2003 Honda Pilot before making a decision to buy. I found through Carfax that the odometer reading was not correct and was reverenced. After finding that the odometer reading was not correct, I decided not to buy the Pilot. Thank you Carfax for your help.”

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Posted 10 years ago

“I bought my 2000 vw beetle after checking it's car fax. It's history only contained a minor fender bender that had been repaired and it had it's maintenance records. So I bought it!”

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Posted 10 years ago

“I have been buying and selling cars for a few years fixing them and either donating to needy family's it has been a good source of information to make sure I'm not getting a car that has been compromised thank you for offering this service”

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Posted 10 years ago

“I need to sell my car. I wrote in the ad: My car has Carfax. The potential customer ask for it and bought my car.”

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Posted 10 years ago

“Carfax included all the histories which can help you find a suitable car, But the only problem was after 5 carfax check with vin number, I just could check with license plat. Many individual sellers was unwilling to give their license plate and also dealers doesn't have license plate at all.”

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Posted 10 years ago

“First time to buy a used car I've checked around 7 cars with carfax it's helped me a lot to choose the clean title car”

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Posted 10 years ago

“It's better to provide some information about the owners about the used cars!”

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Posted 10 years ago

“I know was looking for cars all summer I finally got one. Then 4 months later I got in an car wreck. A month later I finally found an car I like. I checked the carfax and it was a done deal everything look fine. And now because of carfax I took an risk and I love my new car.”

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Posted 10 years ago

“I looked online for six months and at dealers trying to find a 2014 Toyota Corolla with low mileage. On October 9, 2014, I found a great deal in the Washington, D.C. area on CARFAX. I bought the car on October 10th. The car had only 4,400 miles and was still under the Toyota warranty. I saved a lot of money!”

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Posted 10 years ago

“I was looking at a g35 infinity and saw in car fox that there was in a accident and the said it was a front bumper replacement but I saw the side fender and door was also painted so I refuse to buy the car”

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Posted 10 years ago

“I was trying to sell my car online but didn't get much action. A neighbor suggested to put a Carfax report along with the advertisement. I did and the just like that. The car was sold the next day.”

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Posted 10 years ago

“I was looking to buy a Honda Odyssey, and my brother suggested me to check them out in CARFAX, we saw 2 or 3 from private seller, and the "one" we were going to buy, with cash in hand, had the mileage altered. Thanks to CARFAX I didn't bought that broken car, it has more than 100,000 miles erased. I'm glad for this service!”

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Posted 10 years ago

“shows anything a dealer does. would be nice for everyone to report not just dealers”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews