CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“carfax has saved me from making the wrong decisions I would have made with out carfax information. I find through reports on the vehicles I request and that makes my decision to buy or pass knowing the full information I had received. Carfax is a true value in purchasing any used vehicle.”

Helpful Report

Posted 12 years ago

“I totaled out my old car and was looking for a used Subaru Forester. I found one that looked great, was in good condition, and was at my price range. I was still hesitant about buying the vehicle because it was an 01. My girlfriend suggested that I carfax it. Upon looking at the vehicles history I immediately purchased the vehicle. I felt confident that I was buying a vehicle that was well taken care of and wouldn't give me any major problems. Without the vehicles history I may not have bought the Subaru.”

Helpful Report

Posted 12 years ago

“I was looking to buy a Subaru Outback and used Carfax to check titles on several. One thought one was great deal, come to find out it was salvage title! My next vehicle I found seemed to be the right car, low miles, ran well. I made an offer pending a good inspection. The inspection came out ok, but noted some oil leaks. I was ready to sign the papers, thinking it was minor. I re-reviewed the Carfax and it had noted which shops the car had been serviced. One appeared to do most of the service. I called them, they remembered the vehicle then told me the motor was bad! Carfax saved me $1000s! Carfax directed me to a local dealer where I finally got a good car in good shape.”

Helpful Report

Posted 12 years ago

“After buying a 2000 Grand Am refered by my son in law, a car dealer and was totaled, we bought the 5 car fax package before buying another car, we ran all our cars and the 2001 Grand Am we bought and found the 2000 Grand Am was in 3 accidents, don't trust even a family member get the car fax, we just bought 5 more car fax and bought a nice 2011 Chevy HHR clean, thanks Car Fax.”

Helpful Report

Posted 12 years ago

“I bought a 2000 Silverado pickup that appeared to be nice and clean. I forgot to do my Carfax before buying...bad mistake! It had an odometer rollback and had been severely wrecked. Always do your Carfax! Do it before leaving your house to buy a vehicle so you won't forget.”

Helpful Report

Posted 12 years ago

CARFAX is rated 4.3 based on 2,645 reviews