CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025

I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time using carfax : Back in 2005 i bought 2001 Mustang Convertible. Had it for several years with no problems. I could say because of Carfax i had made the right choice, never had any problems with the car. This year bought a 2005 dodge magnum, and the car is running great. I had already decided the magnum was the car i wanted, went to see several magnums, and found out with carfaxs new app, the history and details of all cars i went to see on the spot. It gave me peace of mind, and im happy with my purchase.”

Helpful Report

Posted 12 years ago

“Me and my wife were simply looking for used cars with no plans to buy any time soon. We mainly wanted to get an idea of how much we should save up for when we actually bought the car. We came accross a few cars but the sellers were pretty shady. Finally found an ad through craiglist for a 2008 Subaru Impreza and the asking price was super cheap for the condition and mileage. I called the guy just to ask some questions and he did say that the vehicle had a salvaged title due to a small collision a few years back from the first owner of the car, and that completely turned us off. A salvaged title was something we were completely trying to avoid, specially since the seller was located in the Jersey shore and after Hurricane Sandy I wasn't sure if the seller could be trusted. But something kept telling me to give it a shot. We decided to obtain a cheap car report from another provider which give much details about the salvaged title. I was hesitant to buy a report from CARFAX but I realized that if this was the car for us, then CARFAX would be a great investment. So we bought the CARFAX report and we were able to verify what the seller told me. There were no major issues with the car. When we met to buy the car I showed the guy the report and he was even surprised to see such a detailed report. CARFAX gave me the peace of mind I needed and I have even recommended friends and family to use it. Thank you!”

Helpful Report

Posted 12 years ago

“When buying a car, I often travel 400 plus miles searching for the best car at a fair price. Using Carfax is an indispensable tool I use in helping weed out those autos that look like a great deal but in fact have hidden problems. Last month, Carfax saved me at least two long drives. The next time I buy a used car? I would feel lost without Carfax.”

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Posted 12 years ago

“I looked at a Carfax on a car was interested in, the CARFAX really help me make my decision.I ended up buying the car mainly because of the CARFAX.”

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Posted 12 years ago

“When my Great-Aunt died she left me her 2000 F-150 truck. After trying KBB and watching Ebay auctions for weeks I finally gave up and went to see what CarFax could tell me about the truck. By learning the information that I did I was able to sell the truck and use the money to buy a rare Miata for racing, plus have plenty left over for fixing up the car ( My mom CarFax checked the little Miata too) and I couldn't be happier knowing that I got what I wanted and that my Great-Aunt's wish for me to get what I wanted came through. Thank you CarFax for saving me some major dollars and helping making my Great-Aunt's wish come true.”

Helpful Report

Posted 12 years ago

“We recently went looking for an older BMW M3. We found a number of them on the internet. Many being sold by private sellers but a few offered by dealers. Some offered a Car Fax report but most didn't. We narrowed our search to four cars. I then bought a five pack of Car Fax reports. We found that some cars were in accidents (two were major) another car had seven previous owners and sold at auction three times. The one we finally picked to go look at had a clean report and was one owner We chose this car finally. Car Fax made our search much easier and saved us a lot of money in needless travel expense. Thank you Car Fax”

Helpful Report

Posted 12 years ago

“I was reluctant at first to buy the monthly subscription, however after comparing the car fax report to others it was an easy choice. Running unlimited vehicle reports from online just by the plate was quick and saved me time. Instead of calling each listing, I just grabbed the plates from a picture and got everything from miles to damages and service. Well worth the money.”

Helpful Report

Posted 12 years ago

“I was shopping with private sellers for a vehicle to purchase for cash for under $6,000. I found a 1997 Jaguar XJ6 L that was in great condition and showed 80,000 miles on the odometer. Kelly Blue Book listed the value as $5,800 and the seller said he would accept $5,700. I agreed to the price, but said I wanted to run a Carfax first. After checking the Carfax, it was obvious that two previous owners had rolled back the odometer for a total of 65,000 miles. Since the car ran well, I still agreed to buy it, but after correcting the mileage, the Kelly Blue Book price was only $4,200! I accepted a final price of $4,300, and now I own the car. In ten minutes, Carfax saved me $1,400. Thanks Carfax! You really helped me out!”

Helpful Report

Posted 12 years ago

“Was looking for a Mercedes C280 and was the first time using Carfax. I was pleased with the results and quickness. Needless to say, I'm a proud owner of a great C280. Thank you for a great resource.”

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Posted 12 years ago

“I was looking to buy a 2001 Porsche Boxster S. I need some reassurance on buying the vehicle & Carfax gave this to me! I would not buy a vehicle prior to checking the Carfax! Thanks for your help in purchasing a great vehicle!”

Helpful Report

Posted 12 years ago

“When my car was totaled out after an accident, we had to locate a replacement vehicle quickly. After using Car FAX to sort out the junk, we were able to pick out a safe reliable Ford Explorer (our 4th!) for my wife, and I. of course, took her old Explorer and gave her the new one. Thanks Car Fax for the help”

Helpful Report

Posted 12 years ago

“Thanks CARFAX for saving me. I've been looking for a used 2013 ford mustang for two months. And after finding what I were looking for, The autocheck report says that the car is clean and did not have any accident. I thought about it and said to myself why not to pay the 54.99$ to double check the car before paying the deposit to the dealer. I was shocked when I saw the CARFAX report. The car had an accident and it affected the structure.Structural damage reported . After another two weeks of search I found a really clean car. Thanks CARFAX for saving my money. I would recommend CARFAX to anyone who will buy a used car. I never regret buy the reports for 54.99$. This is my Story and this is how CARFAX saved me.”

Helpful Report

Posted 12 years ago

“We were looking hard for our son's first car. We were looking at old Toyota Corolla's no more than about 150,000 and of course older years. We were willing to spend about $2500 if it all checked out Seemed like all privately owned good deals went within hours. We would pull them up on autotrader or craigslist or cars.com. We finely got one off Craigslist, called for an appointment and we were the first ones to see it. The man said he had several staggered after that. It was like 1996 Toyota Corolla with about 150,000 for about $2500. It was already smogged. We went down, test drove the car, ran smooth seemed great and didn't have time to run a Carfax or deal with the price. We ALWAYS would run a Carfax! After the test drive 3 people showed up and my husband had to make a decision to buy it as the next people were ready to grab it. It was my son's first car and it seemed clean and ran well. A few weeks later he started mentioning some things were loose on the dash and the car was running rougher. After a month I happen to be driving it and realized it was running like garbage and the dashboard around the guages was loose. So my first instinct was to run the Carfax and sure enough the last mileage 8 months before the sale of this car was 200,000 miles. And after that it showed the smog test and our purchase with mileage reading 150,000 approximately and a note by CARFAX MILEAGE DOES NOT MATCH. I immediately called DMV. It was definately tampered with but I asked if could we go and get our money back and they said absolutely it was up to us. They would deal with the odometer tampering. We had it smogged and checked the box on the title that mileage did not match as they instructed. We went to his home and left a note on his door stating he tampered with the mileage and it was illegal and we wanted our cash back. Unfortunately he was American Colombian and out of the country and his poor wife was left to deal with this. She had no idea. So we were polite and she gave us the cash back and we gave them back the title with the box checked, mileage doesn't match. He told her on the phone for us to leave it blank. But of course we didn't so he is unable to sell it to another unsuspecting person without disclosing the correct mileage. And of course the DMV had him on odometer tampering. We have since bought my son a car and first thing we do is run a Carfax. We did run into other people lying about mileage and we confronted them with the carfax report. I have never bought another car without a Carfax! Sorry a bit long but it's a life saver! There are some pretty scummy people out there! Thanks CARFAX!”

Helpful Report

Posted 12 years ago

“I was concerned about buying a used car that may have been involved in Hurricane Sandy flooding, CARFAX gave me the peace of mind to know I was making a good choice. Colorado is one of the few states that does not require sellers to specifically state whether a car may have had flood damage in a Salvage title. Looking at many used SUV's, I noticed on the CARFAX reports quite a few had gone to auction in the New York and New Jersey area in November 2012, right after Hurricane Sandy and were now being sold in the Denver area. I didn't want to take a chance on one of these so I found a 2008 Highlander that had never been in that area and never had a Salvage Title, as an added bonus I could see the vehicle had been taken care of by the Service records on CARFAX. Thanks CARFAX.”

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Posted 12 years ago

“I had searched for a Borrego for the past year. These cars have been discontinued and I needed to ensure that vehicle considered for purchase had been service and there were no hidden incidents. The CARFAX that I ran gave me a complete history of this vehicle which I was able to confirm was completed and covered all aspects of any type of discovery that I would have otherwise not been able to determine. I purchased this vehicle based on CARFAX and have found that it was a very good decision that I could not have made without the CARFAX.”

Helpful Report

Posted 12 years ago

“I was struggling with making a decision on purchasing a used Chevy 1500 extended cab do to mileage and year. I purchased CARFAX and ran the VIN. After review results I decided on making the purchase. CARFAX is a great tool to use when shopping for a new or used vehicle and I would suggest that everyone use it before every purchase especially if its a used vehicle. That way you can see exactly what has been done to it and have no surprises later on.”

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Posted 12 years ago

“I had two cars seating in my garage, one a VW new bug that belonged to my daughter that left to college and the other one a second car for weekends a mercedes benz 380 SL 1984, after trying to sale them with the for sale sign, with nobody interested on them, I tried autotrade, and got a month of free carfax, well expended money because I sold both cars and got a couple of newer ones one a porsche cayanne for the family and a jeep that I was missing since I got married 20 or so years ago, I am very happy with both negociations, and car fax helped a lot in the proccess of knowing how good the cars are.”

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Posted 12 years ago

“I'm a divorced mother of 2 who can't afford car payments. So when my beater car finally fell apart, I turned to a car-savvy friend to help me find a cheap used car. He immediately suggested I buy a Carfax subscription, so on his recommendation I did. Wow, was I ever glad I did! I was able to weed out lots of cars that looked good on the outside, but once run through Carfax, proved to be a bad choice for a woman living alone. After a weekend of searching, I found two cars that met my budget, had clean histories, and were in good mechanical shape. Couldn't have done that without Carfax! Now I have peace of mind, and the kids absolutely love the ride.”

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Posted 12 years ago

“Carfax saved the year! I was going to purchase a used vehicle I found online that seemed to be a great deal. After getting the VIN number from the seller, it came to my attention that his story on the vehicle did not render itself to be entirely honest. Come to find out, the vehicle had been in a head on collision. He was not the second owner like he stated. The vehicle was not even in his name! He was in fact flipping the vehicle for a profit without a license to avoid paying taxes. Thank you carfax for helping me avoid a costly mistake!”

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Posted 12 years ago

“I was looking to buy my teenage daughter a small compact vehicle and wanted it to be reliable and dependable. I found a vehicle on a auto website and of course had to do a Carfax report first. My husband and I met with the owner(private sale) and had our Carfax report with us just to see if he was honest and would tell about a fender bender in 2007 ,the guy was honest enough to mention this,long story short we purchased the car after test driving it etc. Now my daughter is ready to drive it to college after graduation. Thanks Carfax!”

Helpful Report

Posted 12 years ago

CARFAX is rated 4.3 based on 2,639 reviews