CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“I wanted to buy my partner her favorite car as a birthday present and wanted to make sure we werent being duped so I paid for the carfax and found out the truth about the car and was able to get a 400.00 discount now she got her car and we are able to keep track of everything with our carfax app its been a lifesaver I got my car 1 1/2 ago and through the app found out that my car had an open recall that was never fixed so I was able to get it fixed for free and now my car is riding like new Thank you carfax!!!”

Helpful Report

Posted 12 years ago

“This is the first used car I have bought in about ten years. Read a lot if free reports provided by dealer. Found a couple Cadillacs that did not have free Carfax, so I bought the five report special. Used all but one to narrow the search. Found two with wreck history. Ended up with used Mercury Grand Marquis at local Ford dealer. I wish I had known about Carfax when I bought our 98 Buick Lesabre. Thanks.”

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Posted 12 years ago

“I had been shopping for a 2004 Corvette Z06 for several months. I had specific criteria for the car I wanted and as a result the candidates were spread across the country. I live in Southern California and when I finally found the car I wanted it was in Seattle. If it had not been for a comprehensive (and clean) CARFAX that contained the vehicles entire history since new I would not have considered jumping on a plane for Seattle to buy the car. It turned out to be perfect and exactly what I was looking for. Because of CARFAX I felt confident I could hop in, turn the key, and make the 1200 mile trip home.”

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Posted 12 years ago

“I was looking for a 350Z. I figured if I needed a commuter car, I was going to have something fun to commute in. I found a gorgeous one at a local "mom & pop" dealer. She rode beautifully. However, there were some cosmetic issues (dents that were in odd places) and when I asked to take her to my mechanic they refused. I was told they didn't have a spare plate because so and so was at the auction. Within 2 minutes so and so walked back in. They still refused. I told them that I would need to wait for the bank to open up the following day and I would be back. While I was driving home I just couldn't shake the feeling of them not wanting my mechanic to put the vehicle up on the rack. So I decided to purchase a Carfax. MAN you guys saved me a fortune. The vehicle had been in an accident. They didn't want my mechanic to tell me this before they had my money. So I printed up the Carfax and went in the following day. I test drove it again, I asked if I could take it to the mechanic again, this time the excuse was my mechanic was too far from the dealership. So I asked if the Z had ever been in an accident. I was told this amazing story about how wonderful and beautiful and dependable the car would be and that "it had never been in an accident." I very politely asked them for a Carfax. He said that it wasn't cost effective for them. I gently put my crisply printed copy on his desk and walked out. I happened upon the vehicle on craigslist, again stating it had never been in an accident. I posted a response to the add with the carfax on there. Carfax, you saved me. And because of your site, I found a 350Z in Richmond that was even more gorgeous than the one I was looking at AND it had a clean carfax. You guys are heros for the little person. Thank you.”

Helpful Report

Posted 12 years ago

“I needed to buy a used car without worry. There are so many choices out there and it's difficult to know anything about the history of a car, whether purchasing from a private party or a dealer. I had narrowed down my choice to a Subaru Outback. Now, the big questions were finding one that didn't have too many owners, was serviced regularly, and if it the car was an older model, that certain major maintenance service had been completed. I could only do that with CarFax. Not only could I find that information easily, but by entering license plate numbers of potential purchases, I could run unlimited number of CarFax reports. In addition, CarFax guaranteed the report so that my purchase was worry-free. I ended up buying a 2005 Subaru Outback from a dealer. The car was in very good shape. I am confident about my purchase thanks in large part to the service that CarFax provides. I highly recommend CarFax to any potential used car buyers out there.”

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Posted 12 years ago

“I love car fax! I almost bought a used 2002 Ford Taurus but after I ran the Carfax I found out the car had been totaled and had five title changes. The guy selling the car lied about the accident it was in. He said the previous owner had run into a tree but as it turned out it was involved in a massive vehicle collision. Thanks Carfax, you saved me from making a huge mistake! You can't always believe people when it comes to buying used cars.”

Helpful Report

Posted 12 years ago

“Second time using carfax : Back in 2005 i bought 2001 Mustang Convertible. Had it for several years with no problems. I could say because of Carfax i had made the right choice, never had any problems with the car. This year bought a 2005 dodge magnum, and the car is running great. I had already decided the magnum was the car i wanted, went to see several magnums, and found out with carfaxs new app, the history and details of all cars i went to see on the spot. It gave me peace of mind, and im happy with my purchase.”

Helpful Report

Posted 12 years ago

“Me and my wife were simply looking for used cars with no plans to buy any time soon. We mainly wanted to get an idea of how much we should save up for when we actually bought the car. We came accross a few cars but the sellers were pretty shady. Finally found an ad through craiglist for a 2008 Subaru Impreza and the asking price was super cheap for the condition and mileage. I called the guy just to ask some questions and he did say that the vehicle had a salvaged title due to a small collision a few years back from the first owner of the car, and that completely turned us off. A salvaged title was something we were completely trying to avoid, specially since the seller was located in the Jersey shore and after Hurricane Sandy I wasn't sure if the seller could be trusted. But something kept telling me to give it a shot. We decided to obtain a cheap car report from another provider which give much details about the salvaged title. I was hesitant to buy a report from CARFAX but I realized that if this was the car for us, then CARFAX would be a great investment. So we bought the CARFAX report and we were able to verify what the seller told me. There were no major issues with the car. When we met to buy the car I showed the guy the report and he was even surprised to see such a detailed report. CARFAX gave me the peace of mind I needed and I have even recommended friends and family to use it. Thank you!”

Helpful Report

Posted 12 years ago

“When buying a car, I often travel 400 plus miles searching for the best car at a fair price. Using Carfax is an indispensable tool I use in helping weed out those autos that look like a great deal but in fact have hidden problems. Last month, Carfax saved me at least two long drives. The next time I buy a used car? I would feel lost without Carfax.”

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Posted 12 years ago

“I looked at a Carfax on a car was interested in, the CARFAX really help me make my decision.I ended up buying the car mainly because of the CARFAX.”

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Posted 12 years ago

“When my Great-Aunt died she left me her 2000 F-150 truck. After trying KBB and watching Ebay auctions for weeks I finally gave up and went to see what CarFax could tell me about the truck. By learning the information that I did I was able to sell the truck and use the money to buy a rare Miata for racing, plus have plenty left over for fixing up the car ( My mom CarFax checked the little Miata too) and I couldn't be happier knowing that I got what I wanted and that my Great-Aunt's wish for me to get what I wanted came through. Thank you CarFax for saving me some major dollars and helping making my Great-Aunt's wish come true.”

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Posted 12 years ago

“We recently went looking for an older BMW M3. We found a number of them on the internet. Many being sold by private sellers but a few offered by dealers. Some offered a Car Fax report but most didn't. We narrowed our search to four cars. I then bought a five pack of Car Fax reports. We found that some cars were in accidents (two were major) another car had seven previous owners and sold at auction three times. The one we finally picked to go look at had a clean report and was one owner We chose this car finally. Car Fax made our search much easier and saved us a lot of money in needless travel expense. Thank you Car Fax”

Helpful Report

Posted 12 years ago

“I was reluctant at first to buy the monthly subscription, however after comparing the car fax report to others it was an easy choice. Running unlimited vehicle reports from online just by the plate was quick and saved me time. Instead of calling each listing, I just grabbed the plates from a picture and got everything from miles to damages and service. Well worth the money.”

Helpful Report

Posted 12 years ago

“I was shopping with private sellers for a vehicle to purchase for cash for under $6,000. I found a 1997 Jaguar XJ6 L that was in great condition and showed 80,000 miles on the odometer. Kelly Blue Book listed the value as $5,800 and the seller said he would accept $5,700. I agreed to the price, but said I wanted to run a Carfax first. After checking the Carfax, it was obvious that two previous owners had rolled back the odometer for a total of 65,000 miles. Since the car ran well, I still agreed to buy it, but after correcting the mileage, the Kelly Blue Book price was only $4,200! I accepted a final price of $4,300, and now I own the car. In ten minutes, Carfax saved me $1,400. Thanks Carfax! You really helped me out!”

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Posted 12 years ago

“Was looking for a Mercedes C280 and was the first time using Carfax. I was pleased with the results and quickness. Needless to say, I'm a proud owner of a great C280. Thank you for a great resource.”

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Posted 12 years ago

“I was looking to buy a 2001 Porsche Boxster S. I need some reassurance on buying the vehicle & Carfax gave this to me! I would not buy a vehicle prior to checking the Carfax! Thanks for your help in purchasing a great vehicle!”

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Posted 12 years ago

“When my car was totaled out after an accident, we had to locate a replacement vehicle quickly. After using Car FAX to sort out the junk, we were able to pick out a safe reliable Ford Explorer (our 4th!) for my wife, and I. of course, took her old Explorer and gave her the new one. Thanks Car Fax for the help”

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Posted 12 years ago

“Thanks CARFAX for saving me. I've been looking for a used 2013 ford mustang for two months. And after finding what I were looking for, The autocheck report says that the car is clean and did not have any accident. I thought about it and said to myself why not to pay the 54.99$ to double check the car before paying the deposit to the dealer. I was shocked when I saw the CARFAX report. The car had an accident and it affected the structure.Structural damage reported . After another two weeks of search I found a really clean car. Thanks CARFAX for saving my money. I would recommend CARFAX to anyone who will buy a used car. I never regret buy the reports for 54.99$. This is my Story and this is how CARFAX saved me.”

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Posted 12 years ago

“We were looking hard for our son's first car. We were looking at old Toyota Corolla's no more than about 150,000 and of course older years. We were willing to spend about $2500 if it all checked out Seemed like all privately owned good deals went within hours. We would pull them up on autotrader or craigslist or cars.com. We finely got one off Craigslist, called for an appointment and we were the first ones to see it. The man said he had several staggered after that. It was like 1996 Toyota Corolla with about 150,000 for about $2500. It was already smogged. We went down, test drove the car, ran smooth seemed great and didn't have time to run a Carfax or deal with the price. We ALWAYS would run a Carfax! After the test drive 3 people showed up and my husband had to make a decision to buy it as the next people were ready to grab it. It was my son's first car and it seemed clean and ran well. A few weeks later he started mentioning some things were loose on the dash and the car was running rougher. After a month I happen to be driving it and realized it was running like garbage and the dashboard around the guages was loose. So my first instinct was to run the Carfax and sure enough the last mileage 8 months before the sale of this car was 200,000 miles. And after that it showed the smog test and our purchase with mileage reading 150,000 approximately and a note by CARFAX MILEAGE DOES NOT MATCH. I immediately called DMV. It was definately tampered with but I asked if could we go and get our money back and they said absolutely it was up to us. They would deal with the odometer tampering. We had it smogged and checked the box on the title that mileage did not match as they instructed. We went to his home and left a note on his door stating he tampered with the mileage and it was illegal and we wanted our cash back. Unfortunately he was American Colombian and out of the country and his poor wife was left to deal with this. She had no idea. So we were polite and she gave us the cash back and we gave them back the title with the box checked, mileage doesn't match. He told her on the phone for us to leave it blank. But of course we didn't so he is unable to sell it to another unsuspecting person without disclosing the correct mileage. And of course the DMV had him on odometer tampering. We have since bought my son a car and first thing we do is run a Carfax. We did run into other people lying about mileage and we confronted them with the carfax report. I have never bought another car without a Carfax! Sorry a bit long but it's a life saver! There are some pretty scummy people out there! Thanks CARFAX!”

Helpful Report

Posted 12 years ago

“I was concerned about buying a used car that may have been involved in Hurricane Sandy flooding, CARFAX gave me the peace of mind to know I was making a good choice. Colorado is one of the few states that does not require sellers to specifically state whether a car may have had flood damage in a Salvage title. Looking at many used SUV's, I noticed on the CARFAX reports quite a few had gone to auction in the New York and New Jersey area in November 2012, right after Hurricane Sandy and were now being sold in the Denver area. I didn't want to take a chance on one of these so I found a 2008 Highlander that had never been in that area and never had a Salvage Title, as an added bonus I could see the vehicle had been taken care of by the Service records on CARFAX. Thanks CARFAX.”

Helpful Report

Posted 12 years ago

CARFAX is rated 4.3 based on 2,645 reviews