CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“I was looking to buy a kia sorento 2005 and the guy say that he have the title on hand i come to see it and everything was ok yhe price,the car with very good condition before i buy it i check in carfax and i see that 3 days before this car get a lien on it for a loan the title that he have his the old one that before he get the duplicat and do lien on the car thx to car fax im not stuck now with a car and without my $6,000 :)”

Helpful Report

Posted 12 years ago

“It's the second time I used CARFAX. The first time I bought a car in an Auto Auction and everyone told me it was too risky. However, the car, a Nissan Pathfinder, was excellent and I had it for 3.5 years. A month ago I started looking for a new car. I checked 51 cars out on CARFAX and sadly 39 had bad record. Most of them, the owners didn't know or pretended they didn't know anything about it. Finally I found a good car, my Subaru Legacy. It comes from Wyoming. So checking the CARFAX report made it really easy, since I saved time, money and risks. I recommend CARFAX to my employees and friends now.”

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Posted 12 years ago

“Car fax really saved me from buying a Salvage history vehicle. I was looking to buy a used car. The seller said the car has clean title and no accidents at all. I looked at the title. It was clean no Rebuilt title or Salvage title. I almost decided to buy the car and promised him that I will take the car. Then I ran the CARFAX and then found that the car was Salvaged earlier and was bought from Salvage auction and was fixed and sold to this seller. Interestingly the car title does not show any of that. I was under impression that if a car was rebuilt or salvaged, its title should say as REBUILT or SALVAGE. But in this case it was not. I had to take my promise back. This time I was careful and bought another car with clean title from a military person. Watch out for all these scams. Even DOL is scammed these days.”

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Posted 12 years ago

“I often buy cars online, carfax gives me the confidence to buy knowing the service history and actual mileage of the vehicle, if it wasn't for carfax I would've bought a mercedes with 160,000 miles expecting it ha only 30,000. Thanks carfax!!”

Helpful Report

Posted 12 years ago

“I was looking for a used car for my son and found a really nice looking low mileage Chyrsler Crossfire online. I called the owner and he gave me nothing but good news about the car. I arranged for a meeting to look at the car (about 300 miles from my home). The evening before leaving I decided to buy a CARFAX report and boy am I glad that I did. The report revealed the car had been in an accident and it had a Salvage title. Needless to say, I did not go see the car. Thank you CARFAX for saving me a long trip and potentially a bad purchase. I'll use CARFAX for every used car going forward. I did eventually buy a used car and I made sure it had a clean CARFAX report.”

Helpful Report

Posted 12 years ago

“My husband and I were seeking a replacement vehicle for our beloved Chrysler Pacifica that had just been totaled. We fell in love with a low mileage Lincoln Towncar with loads of bells and whistles, without a scratch nor dent, drove wonderfully, with only a bit of stiffness in opening and closing the passenger side door. However, out of habit, we ordered a CARFAX Report Package. Thank God we did, as our Lovely Lincoln turned out to be the best rebuilt wreck imaginable. It was reported as having had 3 accidents, and declared ?totaled? after the last one! The next car we were impressed with was a low mileage Chrysler Pacifica Touring, with even more bells and whistles, and a perfect CarFax Report; so we ended up with a better model Pacifica than the one we had before our accident! We are thrilled, and very grateful for CarFax!”

Helpful Report

Posted 12 years ago

“I have used Car Fax for several years now, I trust it's findings rather than just "trusting the seller's word"; and it has proved to be a "gem" before we purchased any of our "new to us" used vehicles. I usually buy the package when we are looking, so that I can check on several vehicles at a time. The 1st time was in 2002 when I bought my 98 Ford Explorer, I been looking at 2 of them, but after receiving the car fax on both, I knew right away which one I wanted. The second time was in 2004 and it was for a very sweet looking cherry red 96 Ford Cobra Mustang - my husband had it found on ebay motors - but before he even got the words out of his mouth that he wanted it, I called and got the vin number from the owners so that I could do a car fax on it.. two days later we were driving to pay for it and pick up that Cobra. The third time using Car Fax was for my daughters first car - in 2006, a 1989 Chevy Beretta - sporty little car and a price under $1000.00.. Car fax showed it clean, the previous owner and all the details with it and then after driving it, my daughter had her first car. Fast forward to 2012 - bought another Car Fax package - looking at a very nice 2000 Lincoln LS with only 50,000 miles on it at a local car lot... of course I wanted to see the Car Fax - and the car lot didn't offer it, so I did it on my own.. showed it was a company owned vehicle and all was great.. bought it.. love it, last month husband is wanting a sporty truck - so back to looking around we go - we find a nice 2002 Chevy S-10 ZR2 .. I pull the Car Fax - and find out all about it and then it also shows us other like models that recently sold or are for sale, giving us some bargaining power with the car lot for a better price on this truck. Car Fax has proven time after time that it is more than well worth the money and we won't buy a car without checking the Car Fax First!! Thank You CAR FAX!!!”

Helpful Report

Posted 12 years ago

“I have been looking for another truck for some time now and I thought I found one I was talking to the dealer and they did puled up A car fax on it and we found out it was totaled at one time that was good to fined out I did not want that truck thanks to you people”

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Posted 12 years ago

“My Young Family and I recently migrated here from Fiji, and were in desperate need of a vehicle to get about, the temptation of just buying the first vehicle I saw was immense, such was our desperation. My Brother suggested getting a month subscription with Car Fax, and man did it pay off, of my 10 shortlisted vehicles, 6 were immediately scratched off our list (including what looked like a dream buy 06 Honda Civic) after viewing the vehicle?s history, and that left 4, after test driving the vehicle?s, I settled for a 2002 Toyota Camry, that runs smoothly. Thanks to Car Fax, we made the most informed choice.”

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Posted 12 years ago

“We were recently looking for a car for my wife. Wow was I glad we had the Carfax! Three of the cars we test drove ended up being re-built titles. In one, the owner claimed there was only 87k on the car...turns out there was 187,000 on it. Yikes! We eventually narrowed our search to two cars, both with clean Carfax reports. Thank you!”

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Posted 12 years ago

“I was looking for a car for my son, a BMW 300 series or 500 series. Thanks to CarFax, it showed me so many salvage cars on the market and led me to a one owner 328 model that was cared for. Thank you CarFax.”

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Posted 12 years ago

“Y”

Helpful Report

Posted 12 years ago

“After searching quite a while for cars in my "affordable zone," I finally started finding vehicles, mostly in Albuquerque. Since that is about a 2-hour drive from our home, I could not waste time looking at cars that were hopeless, so I invested in the five-Carfax package. The very first vehicle I checked, a nice-enough-looking Ford Ranger, turned out to have been a shop vehicle for a car dealer after starting life as a rental, and it had been through two accidents and six owners. I passed, even though the owner offered me a price $1,000 less than the original asking price. Two more Carfax reports turned up questionable histories on cars I was looking at, and then my fourth report came up clean and recommended a price above Kelley Blue Book's. The Carfax report's last reported mileage was off by 100% (this car had 132k instead of the 65k Carfax reported, and that probably accounted for the price recommendation), but the vehicle had been driven the last several years by a student attending a local college, and its interior had a harder life than its mechanicals. After looking at and test-driving the 2002 Hyundai Elantra, I purchased it for $250 below the asking price. It needed tires and a new axle and tie rods up front, but it had been mechanically kept up pretty well, and it wasn't leaking any fluids except around the torn axle boot. In the month since I've had the car, I haven't had any problems except for a squeaking and probably in need of replacement serpentine belt. The new tires cleared up the vibration I experienced at highway speeds, and the new axle and boot restored steering to its normally quiet and smooth operation. The 5-speed transmission and the radiator had both been replaced, so the car is in many ways ready for the long haul. The lack of serious accidents and the no-lemon guarantee, plus the buy-back warranty from Carfax, gave me some welcome peace of mind when buying this car. Thanks!”

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Posted 12 years ago

“I have always wanted a convertible, it is my dream car, well finally at the age of 47 I found a beautiful E320 Cabriolet with is going to ne a collectors item by the way. To my surprise the seller was asking way below book. Well you know the old saying if it is to good to be true then it isn't true, well I ran a Carfax to my wonderful surprise and my husband was totally shocked, cause he is one if those skeptics. Well I ran the Carfax and it came back with the most awesome news about the car and gave us a money back guarantee if it was a lemon then they would refund the amount we paid. So after the Carfax was ran we went to take this beauty for a drive and bought it on the spot!!! Thank you Carfax for the wonderful information that you provide and for helping by my Dream Car, and for making the old saying not true!!!”

Helpful Report

Posted 12 years ago

“We were looking to replace my Jeep Grand Cherokee with another SUV. I was looking for a Ford Escape AWD. The last two cars we have purchased I went to Carfax prior to my search. I will never buy a used vehicle with running Carfax first. I went to one dealer that had what I was looking for spoke with a Salesman told him what I wanted and he assured me the Escape was what I wanted. It was raining and I told him I would be back the next day unknowing to him I got the VIN. Went home ran the VIN through Carfax and found the Salesman was not being truthful needless to say I never went back. On the Carfax website a Ford Escape came up described exactly as I was looking for. We went to the dealer test drove the 2011 Ford Escape and it is now parked in our driveway.”

Helpful Report

Posted 12 years ago

“I signed up for the car fax to assure the information was true about a car I was interested in. It varified the information I was given by the seller and gave me the peace of mind to make the purchase. Worked great.”

Helpful Report

Posted 12 years ago

“Several years ago, I was in the process of purchasing a 2006-2008 Corvette and found one online. The owner had stated the vehicle had an insurance claim due to a rock flying up and cracking the windshield. This seemed reasonable because the car was equipped with GM's Heads Up Display. This requires a special laminated windshield that generally costs $1200. So I could understand making a claim to get that repaired. I ran the Carfax and asked the owner to confirm the date of the incident. His dates didn't match the Carfax, so I did some additional research and obtained the Sheriff's police report of the incident. It turned out that the car had been in a minor fender bender in a parking lot and the back of the car was damaged. The police report had both the owner and his wife listed as occupants and there was a basic sketch of the incident. When I confronted the owener about the information, he flat out denied the incident occured and that there had to be a mistake. Needless to say I didn't end up purchasing the vehicle because the seller was clearly dishonest and who knows what else he was hiding. If it hadn't been for the Carfax, I likely would have purchased that vehicle. I always get the Carfax!”

Helpful Report

Posted 12 years ago

“Carfax didn't help me find a car but helped in finding my recently bought used car's history. It was very helpful in detailing the car's visits to the dealership and helped me figure out what services the car needed regarding maintenance being that the car has a high compression diesel engine.”

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Posted 12 years ago

“Using car fax assisted me in eliminating prospective autos by allowing me to establish reasonable expectations for a used vehicle. When the right combination of factors: owners, mileage, area of country used, service records--I was able to jump on it and get an excellent vehicle at a bargain price. The purchase was made with confidence.”

Helpful Report

Posted 12 years ago

“CARFAX Report gave me the needed peace of mind to travel from Chicago to Arizona to purchase my new truck After my Lincoln Mark LT encountered black ice on the expressway in Northwest Indiana and introduced itself to the safety wall, I was in the market for a vehicle. I had previously owned a Ford Excursion and was very happy with it. Many times my family will go out to dinner in a group of seven and we would have to take two vehicles. So I made the decision to purchase a 2005 Ford Excursion. My prior Excursion had the V-10 gas engine and this time I wanted the Power Stroke Diesel. I started my search locally and there were several to choose from, but one stood out. A dealer had one that the CARFAX Report showed had started its life in Arizona. It was cleaner than the others for sale and had no rust on the trailer hitch. All of the other Excursions had rust on their trailer hitches from the road salt used in our area. Unfortunately the Arizona Excursion for sale in Chicago sold but I had an idea. Why not purchase an Excursion in Arizona. My search began on Craigslist and I found the perfect Excursion. It was a 2005 Eddie Bauer with the Power Stroke Diesel and only 75000 miles on the odometer. It also had a transferable warranty and the owner provided me with a documented service history. Everything looked and sounded great but I did have some concerns about traveling that far to purchase a vehicle. My next step was to order a CARFAX Report for this vehicle and it was all the confirmation that I needed. The service records and the CARFAX Report matched perfectly and the CARFAX Report was clean showing no accidents. The CARFAX BUYBACK GUARANTEE also made me feel good about this purchase. Everything went great with the current owner picking my son and I up at the airport and us dropping him off at his home and starting our journey back to Chicago. I will save the story about the blizzard we ran into near Flagstaff for another day.”

Helpful Report

Posted 12 years ago

CARFAX is rated 4.3 based on 2,645 reviews