CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“Hi. I was almost ready to buy grand caravan of 2009. Seller prided me with auto check report which was clear with no accidents. But wanted to get it more clear for myself and I bought 5 carfax report for 47$ . and I found that there where two accidents this car involved previously. I saved more more paid just small amount to carfax that to go to court and try to resolve this matter later. Thank you to carfax .com for the accurate information provided to people”

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Posted 12 years ago

“We looked up a Chevy S10 and well it sounded too good to be true, a great grandfather owned, then passed down to his son!. $1500 we paid for the vehicle and CarFax made it possible! It showed us everything was legit, no odemeter changed back, no major accidents, we love the vehicle. Thank you! We are so thankful you are here!”

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Posted 12 years ago

“my carfax experience has been literally life changing! a good used car in my price range has always been a crap shoot. I have been taken by more than one dealer and a few individuals. my current car was the first car I ever bought using your service. i did all my regular used car checks. oil, under the hood, test drive, etc.everything looked good and worked as it should, it had 4 brand new tires! then right before I committed to buying it from the dealer I mentioned I had 2 carfax reports left. he agreed to let me use his pc to run the car. everything checked out perfect, no accidents, no discrepancies. this was a one owner car! I had already got him to my price, $3100 tax&title included out the door. I walked out with a big grin and the confidence of KNOWING the history of this car. if anyone is interested the car I speak of is a 1997 ford crown victoria with the p71 police package, fire engine red. it was owned by a small town fire dept. when I bought the car it had 138k miles. today almost 3 years later my car is nearing 200k! I drive a 100 mile round trip commute everyday! all I have had to do to my car is an alternator, a serpentine belt, tires, and regular oil changes. I love this car, and I refuse to buy another without seeing the carfax! we are currently in the process of buying my stepdaughter a car. I bought 5 more carfaxes and have it narrowed down to a prime candidate! stay tuned- thanx carfax!!!!”

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Posted 12 years ago

“I'm very thankful for Carfax. I've purchased a carfax on March 27, 2013 (thank goodness that I did). Through the carfax, I discovered a 2006 Toyota Highlander that I had purchased from a dealer (yes, a dealer. I called them scum bags!!!!) They'd rolled the speed odometer from 189,000 miles to 96,000 miles. It was the price that they sold the car to me that makes me wanted to buy a carfax (I smelled fish). Also, the car has been in an accident too. So, now, I returned the car and got my money back. I'm in the process of turning these scums to the DMV, I wanted to stop them from hurting someone else. You see, not every one buy cars with a carfax. Through the carfax, I also found out so many people selling they cars online with ROLLED BACK speed odometers and NEVER DISCLOSED that they car had been involved in an accident, until I told them it shows in carfax. I remembered one guy even acted very surprise and said to me "really? Accident?" I told him, he should be pursuing his career in acting, because, he was so good at lying. He even had a nerve to laugh at my remarks. Wow, what an eye opening experience that I had encountered this pass month, all thanks to carfax. And I can tell you, my money was WELL spent!!! I would NEVER buy a car without a carfax from now on. Thank you carfax, keep up with your good work!!!!! I'd love your guys advertise slogan....... DON'T BUY A CAR WITHOUT A CARFAX....... Absolutely, 110% !!!!! And ..........SHOW ME THE CARFAX. I also wanted to come to your guys defense. I recalled, not too long ago. I've saw it on ABC7 20/20 special report (I'm in Southern California), that they were criticizing the effectiveness of a carfax report. Someone had bought a car with a carfax, but the carfax failed to show that the car had involved in a major accident. And they were challenging you guys about your slogan "show me the carfax". Well, that's totally ridiculous. If the owner of the car, did not report the accident to DMV, most likely, they did not have a insurance coverage (in most cases, the insurance company are the one that reports to DMV). Even through by law, every one has involved in an accident (amount over $750) they have to report it to DMV. But, let's face it............NOT ALL PEOPLE ARE LAW ABIDING CITIZEN. Also, by reporting the accident, they insurance premium would be increase. So, my point is, if people did not report the accident to DMV, how on earth is carfax going to be able to obtain any accident information? I thought for a major TV station to challenging your company on "show me the carfax" slogan was totally STUPID!!!! The carfax is a good tool to help people to be more aware of the most of the cars on the market, but never will be perfect. Nothing is perfect!!! Besides, for the small amount of money that people spend on carfax (I was paid $54.99 for one month) I thought, my resulted was a total GODSEND to me. Again, thank you.”

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Posted 12 years ago

“Carfax is the only report I have trusted. I have bought multiple cars including the recent one based on the carfax report. I was looking for a used Honda Accord. I contacted a lot of individual sellers, who did not provide the correct information for their car, but carfax did. Also, the dealers do not reveal all the details of the car, but carfax does. Carfax report definitely helped me in choosing my Honda Accord, which I bought few days ago.”

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Posted 12 years ago

“Unfortunately I was involved in a car accident a few weeks back where the other driver neglected a Stop Sign totalling my Honda Civic. Thankfully no one was injured, however as a college student that needs to travel and has a busy schedule, I needed to find a replacement vehicle within a week, as the insurance company gave me a rental car for short term use. I was able to use CarFax reports to accurately verify the four cars I was looking into and helped me finalize a decision quickly with confidence. I also avoided falling for a car with a lot of maintenance issues that the owner did not cover. Now I'm happily driving a 2003 Audi A4!”

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Posted 12 years ago

“Car Fax was a tool I used to buy my 2007 Saab. Very helpful in checking the main facts of the car - miles ,history,service , title etc. Based on this info I selected my car among many. Very happy with my mint used Saab. Thank you Car Fax!”

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Posted 12 years ago

“I was in the market for a ford f150 4x4, I was driving to work one day and saw the person putting a for sale sign on a 2005 model, I made a u turn and stopped to talk to him. I thought the price and mileage were to good to be true. I purchased a carfax 5 package and after getting the results I bought the truck 1 hour later”

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Posted 12 years ago

“I'm sorry I don't have pictures of the used car I was interested in; however, thanks to your fine orginazation, I didn't want the car. I frequently brouse Craigslist trying to find a good replacement for our car. When I recently located what I thought was a very good deal my initial inclination was to go forward with an offer. Then a little "light" went off above my head and I thought perhaps I should do some more checking. Thank you, thank you, thank you for your excellent service. Your detailed report confirmed that old saying: "When something seems too good to be true.....". The small charge for your report saved me many thousands of dollars. Again, thank you and rest assured that I'll use CARFAX again !”

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Posted 12 years ago

“I am a courier and drive over 100,000 miles a year in my own vehicle. Needless to say I need something reliable. I had bought a 2005 Hyundai Tucson in June of 2011, I used Carfax to find this vehicle. I loved this car, had the timing belt replaced at 100,000, and knew when I hit 225,000, it needed to be done again. Unfortunately I waited a little too long to have it done and of course it broke, bending all 24 valves inside my engine. After spending $1500 in parts, $1500 in labor and $1100 on a rental car while the work was being done, I finally got it back! I had it exactly 6 days when I was in an accident and they totalled my car. I wanted to cry to say the least. Anyway I knew I wanted another Tucson, so I started my search. I bought the 5 car carfax deal, and when I had it narrowed down to ones with the options I wanted and in my price range I started running carfaxes. All the vehicles that I was interested in all had between 60,000 - 90,000 miles. After what I had just been thru with the last car I knew that the timing belt was gonna need to be replaced as soon as I bought one, because chances were, the last owner didnt do it and then get rid of the car. Of the 5 vehicles I had narrowed it down to, 1 stood out among the rest. The CarFax contained information on every oil change the vehicle had over the last 6 years, more or less every 3000-4000 miles, not only that but this one had even had the timing belt replaced at 75,000!!! I knew this was my car! I bought it a few days later and I LOVE it even more than I did my first Tucson. If Carfax hadnt listed all the detailed information that they did, I may have never even looked twice at this car. Thank you CarFax!”

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Posted 12 years ago

“Carfax helped me sell my car AND buy another. I had a 2004 Jeep Grand Cherokee that I had kept in very good condition and it had very low miles for it's age. During the process of selling it I had people compare my car to others for sale and when they'd compare I'd send/show them the carfax and explain that the title was clean, maintenance was done and that it wasn't in any accidents. The person that bought my vehicle did so because they had a hard time finding a 'clean' similar vehicle locally. On the same note, I then used Carfax to purchase my next vehicle (a 2002 Ford Excursion). I was actually able to find out that the vehicle I was interested in had been in an accident shortly after it was purchased. I followed up with the dealer that sold the vehicle and found out what happened. Since it turns out the damage didn't affect the frame of the vehicle I decided to purchase the vehicle but used the CarFax as a bargaining tool to get a lower price than what was asked for. Now I've got the vehicle I want and got it at an awesome price! Thank you!”

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Posted 12 years ago

“I had been looking for a good used truck and after listening to coworkers about buying online I was tempted but a little afraid of the whole process. Well, I found a truck one night while searching the internet and decided that I would use carfax and if everything looked okay I would go ahead and make the purchase. After using Carfax I felt a lot more at ease and went ahead with the deal. The whole process was made that much more stress free knowing how Carfax stands behind their name. I bought the vehicle, drove it 1500 miles home, across the border, and with out any problems. Thankyou Carfax, I will recommend this service to my friends and if I ever decide to purchase a vehicle long distance again you can be sure that I will use your service.”

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Posted 12 years ago

“I was in the market to purchase a 2011 Chevy Camaro. I was really set to buy one that looked like a great deal, but the Carfax showed me it was involved in a front-end collision with airbag deployment. I just happened to save the VIN from my searches and 2 months later re-ran it for fun. Turn's out the vehicle was purchased and put in the shop for major repairs a month later. Sooooooo glad I checked the Carfax.”

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Posted 12 years ago

“I was in the market for a car recently, and I had pretty much made up my mind that I was going to buy a Subaru. Most of the Subaru's I came across that I liked were just beyond my budget. Finally I found a Forester that was in my price range, which then raised the question of why is this one so cheap? I went to check it out in person, and brought the VIN home so I could pull up the CARFAX. CARFAX gave me a lot of the vehicle's history. I was able to tell where it was from, where it had lived most of its life, what sort of care the owner(s) had given to it, all the major mechanical work it had undergone, and even an explanation for the price(Salvage Title). Between seeing the car in person and the records contained within the CARFAX, I decided that it was still a good car. The price of the Forester was still more than I'd really considered paying for a salvage vehicle. CARFAX provided a buyers guide that gave me a better idea of what i should pay for this particular vehicle. Finally I returned to the dealer, enlightened by CARFAX, I was able to talk the dealer down $1200 from the sticker price. For a total of $1875 I finally had the Subaru I had desired for so long, and I never had to worry about any hidden surprises down the road, or overpaying. 6 weeks later I drive my car everyday and still haven't had any issues.”

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Posted 12 years ago

“I was looking for Toyota Truck for my son-in-law and signed up for five Carfax reports, it was extremely helpful uncovering issues with vehicles that the owners were unwilling to disclose on their own. After three vehicles and with the in-depth knowledge that the Carfax report provided, we were successful in negotiating a much better price and purchased a Toyota Tacoma truck. I would never buy another car without this service. It was easy, accurate and very helpful. Thank you for a great product and service.”

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Posted 12 years ago

“I spend 5 weeks for a looking good car with good history. And put all my efforts i drove one day straight to buy a car. And i got audi a6 with great history. Thanks for you guys for a good service. You r best people. Always provides cool history. Im always gonna use carfax”

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Posted 12 years ago

“Thank you Carfax! You saved me! I was looking at a 2006 toyota tacoma truck with 62000 miles on Craigs list, and after connecting with the man selling the truck, i had him text me the VIN number so i could carfax it. everything checked out on carfax. I made the 2 hour trip to where he was located, and after negotiating on the price, we agreed on the sale. I am standing about 10 feet from him, as he was taking down my information for the sale on the hood of the truck. The title is next to him, and as i glance over at the title, the vin number "bolds out" towards me. I shake my head and walk over to the title. The VIN number was NOT the same as the one he sent me. ( The only way i knew is that the original one he sent me had a bunch of zeros at the end and i remember wondering if they were zeros or letter O's. the one in front of me had ones and sevens). I pulled up the text and compared it to the title of the truck in front of me. sure enough it was a different number. He said that he had a couple of the same model trucks and must have sent me the wrong one. What was i to do? CARFAX. Well my phone was dying and we were at a gas station at 8pm. I got on line on my phone and pulled up the information, and to my suprise, the truck was serviced 5 days previous at a toyota dealership. the milage? 148,000. As soon as i see the milage, my phone dies and the guy gives me this look as if he didn't know the milage was changed. I told him where he could go, and i would go back home with out my truck.... thank GOD. and CARFAX”

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Posted 12 years ago

“Great deal on a Tahoe across town saved me 2 hours round trip! Truck was totaled transferred trough a couple states to "wash the title" not such a good deal on a low mile truck if it's been totaled !! Carfax saved me the headache of paying full price for a totaled truck AND saved me the headache of buying a totaled truck with possible, unknown problems”

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Posted 12 years ago

“I was looking for a f-150 truck and found one at landmark ford with the engine and transmission that I wanted. The truck was in excellent shape and had no damage on the car fax report so that made me go ahead with the purchase of this vehicle.”

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Posted 12 years ago

“The day before St. Patrick's Day this year, I had been in an accident (car went over a curb, axle broke, lost control and crashed into a telephone pole, airbags deployed). My car was totaled. Thank God my grandson and myself walked away without a scratch! Our angels were with us no doubt! went to a used car dealer who tried to sell me a Cadillac Catera. Thought to myself that I can't afford a new Caddy ... but a used one might work. Left a deposit and went home and bought the car fax package. Turns out that Cadillac was used by law enforcement and was in several crashes. Thank you car fax. I went and got my deposit back. Subsequently I went to a different used card dealer and am now the proud owner of a beautiful burgundy- red Buick LeSabre Custom. Car fax told me that although it is a 2002 car, it was actually a one-owner car. It has 78,000 miles on it (confirmed by Car Fax) and is in excellent condition! I am a retired secretary and my budget does not allow a new or leased car. Thanks to Car Fax I found a beautiful car that fits my needs and my budget perfectly!”

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Posted 12 years ago

CARFAX is rated 4.3 based on 2,645 reviews