CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“I met a gentleman at the local carwash and we started talking about our cars. He said he had a ?95 Corvette that he bought new that had 25Kmi and had decided to sell it. I was the first person he told that he was ready to sell. I always wanted a Vette and I was very anxious to see it and yes it was like new. The Carfax verified the low mileage was correct! We made the deal and now it?s all mine.”

Helpful Report

Posted 12 years ago

“When my husbands car broke down for the FINAL time, we needed a car and quick! Our local neighborhood car dealer had just taken delivery of a used Toyota Echo but had no evidence of its actual mileage (was exempt on the title) and no service records. We subscribed to CARFAX and found that the history the former owner gave was accurate and this 13 year old vehicle has the actual mileage (only 38,000!) After this car's owner passed away, it was left to another family member who already had a car, so, it sat under a shade tree for 16 months. Almost every record of every service conducted on this vehicle was provided for our viewing on the CARFAX report, and providing us peace of mind & reassurance in our potential investment. After a desired fluid change and tune-up, my husband was back on the road, and , we owe it all to CARFAX. We wouldve spent days or even longer trying to get a good sound vehicle with a solid report if not for CARFAX. Thank you CARFAX! Youre the best!”

Helpful Report

Posted 12 years ago

“I was looking for a first car for my son and found a local dealer selling a 2008 Jeep wrangler Sahara. The dealer said the car had a clean title, clear autocheck, and was accident free. He faxed me a copy of the title and it was indeed a clean New Jersey title. I was a bit weary of this dealer and decided to run a Car Fax. Even though the title came up clean, their was a a history of a total insurance loss from an accident six months previous. I was weary of the clean autocheck since I was burned one time before by them. The Car Fax history prevented me from making a hudge mistake. Don't trust your car history to anyone else...get a car fax before buying any used vehicle.”

Helpful Report

Posted 12 years ago

“Well I should have got the CARFAX on the first car that I bought from a friend but I was sure to get it on my recent purchase. I was not searching for any particular car, as for the first car was a 1995 Mazda 929, turned out to be a $1400 mistake on top of the $1200 that I paid for the car. You are supposed to trust your friends right? Anyway, I went down a main strip of car lot after car lot listening to them tell me NO, or need more down. I stopped at this one lot and under the snow, I could see a glimmer of red, they told me to go fill out some paperwork and they would get the car ready for me to test drive. A few short minutes later, there she was, A Victory Red 2004 Chevy Cavalier LS Sport. The complete sports package, tinted windows, spoiler, chrome wheels, she was speeding just sitting there. I drove it around the block and it felt really nice. I got home and knew that was the car I wanted, since I am turning 40 soon, I wanted to find what little bit of youth I have left. The CARFAX came back with four owners before me 1 personal with 3 dealership owners. So I was okay with that and the mileage matched. There was a minor accident report but it was back with the first owner. So I insisted that it be checked out over at the Chevy dealer next door. Sure enough, the CARFAX helped, the instrument cluster was needed to be replaced, the theft system was all out of whack, but the structure of the car was sound and true. I have been driving my little hot lady all over Colorado and loving every minute! The only thing missing, is a little CARFAX Fox sitting on the dash to make things perfect!!”

Helpful Report

Posted 12 years ago

“Was about to drive several hundred miles out of town for a black ?07 F150 STX I had found on the web; mileage, price and other options were pretty much what I was looking for. The dealer didn?t have a CarFax on it but admitted there had been a ?little damage high up on the right front quarter panel? but insisted he had fixed it and it was nothing to worry about. I got a copy of the purchase order he had sent to my credit union, so I took the VIN from the order and ran a CarFax and discovered, much to my dismay, that the truck had been totaled. I called the credit union, cancelled the order and ended up getting another vehicle from another dealership. The truck was not black like I wanted but it had a squeaky clean history and didn?t have a rebuilt title. For sure CarFax saved me from potentially buying a disaster, and that?s ?just the Fax, ma?ma.?”

Helpful Report

Posted 12 years ago

“My old truck finally died, after years of hanging on by a thread, and that meant I had to buy another one. Not being able to afford a ?new? pickup, I hit the used market. Let?s be honest ? I am NOT a mechanic. I?m not even mechanical at all. And so the thought of buying a new pickup without some kind of ?insider? information was something that scared me to death. I bought the five-report package for Carfax and began searching through the process, ruling out two potential trucks based on information in those reports. While I was narrowing down my search for a pickup, my 17-year-old son decided it was time for him to but his first vehicle, so we began running Carfax reports on some that caught his eye. I never like to spend money, but thanks to Carfax I now own a 2006 Ford F150 with less than 75,000 miles that is a terrific vehicle, and my son now owns a 2008 Subaru Outback that he purchased for $7,000 less than the retail value. Carfax, you made life better for us all the way around.”

Helpful Report

Posted 12 years ago

“I spotted a truck from the street on i driving on . It was what i was looking for but it was on a used car lot in a part of town that had a lot of car lots and the reputation of these car lots lets just say buyer beware. I went in talked about the truck and it had high miles on it for that year excessive miles. Took it for a test drive and was really surprise at the performance this truck did. Told the owner I would think about it and wrote down the VIN # went home that night and ran a car fax report turns out the high mileage was due to the previous owner driving from southern Calif to mid east Ohio a lot. I bought the truck and there is nothing wrong with it and made a good deal to boot. Never would have given that truck a second look with that many miles on it except, car fax exposed the fact that they were interstate miles and not stop and go there is a huge difference. Thanks car fax”

Helpful Report

Posted 12 years ago

“CARFAX IS THE BEST !! I was looking to replace a older Chevy Tahoe which I could use as a second car to lessen the miles I put on my new Ford Fusion Sport. After selling the Tahoe I wanted something similar but a little smaller or even a pickup truck if I could find a great deal. I had a limited budget for a second car and received great pricing advise on the vehicles I researched. Over the course of many months I test drove Nisan, Chevy, Ford, Dodge, Jeep and Land Rover. I was really excited about the Land Rover that looked great inside and out but thanks to CARFAX I found out it had a junk/salvage title and the mileage was falsified by 98,000 miles !! By the way I confronted the dealer and he denied it for a day then called me back and said he was SORRY! Boy I sure wasn't. I settled on a Dodge Durango - only 2 owners - low miles as per the average and had all the bells and whistles I was looking for. The best part is I got it at 30% below Blue Book Pricing and I am very happy with it. Anybody looking new or older vehicle simply follow the CARFAX information and guidelines. YOU WILL FIND THE VEHICLE YOU WANT AND WILL BE HAPPY ! JUST LIKE ME !!”

Helpful Report

Posted 12 years ago

“Carfax is very amazing. The let you run all the license plates for free with.a full price trial. I ran the truck I bought and also ran the truck I sold, then went on treasure hunt of cars for my son. There are some really nice looking cars that are salvage or have been wrecked. Without carfax I would have never known it.”

Helpful Report

Posted 12 years ago

“I was in the market for a used Cadillac and I discovered a dealer that had a 2003 Cadillac DHS for sale for $3200. The pictures that the dealer showed online showed pictures of a well kept vehicle free from visible dents and there was no disclosure of any mechanical issues whatsoever. When I arrived at the dealership, I discovered a totally different vehicle which had visible signs of body damage, cracked windshield, and a broken rear driver's side window. The car dealer assured me that despite the " wear and tear " on the vehicle, the vehicle was mechanically sound. I no longer trusted this dealer, so I downloaded the CarFax app for my smartphone and ran a vehicle history report on this vehicle to discover that this "mechanically sound" vehicle had reported collision damage as reported by CarFax! CarFax just saved me over $3200!!!”

Helpful Report

Posted 12 years ago

“As we all know,buying a car from an individual you do not know is a little scary.After asking the person a lot of questions and taking notes I got a Carfax report which verified everything they said.Peace of mind is the one luxury we need when buying a used vehicle.”

Helpful Report

Posted 12 years ago

“I didn't purchase a vehicle because I did have the carfax report which showed the vehicle had been in an accident. I'm still looking and will use carfax report on the next vehicle I'm interested in purchasing.”

Helpful Report

Posted 12 years ago

“Thanks for helping me avoid a questionable purchase recently. I visited a used car dealer and test drove a 2008 Chevy HHR that looked great. I asked for the CARFAX and the sales rep gave me your competitor's report instead. That report just mentioned an accident and the rep brushed it off as nothing significant. I went home and purchased the CARFAX on the car and found where the damage was, where it happened and more. That led me to think more than twice about the dealership and the car. I kept looking and found a dealer that gave free CARFAX reports for each car on its website. I purchased a Hyundai-certified car and now I'm a happy driver. I have used your reports for many years and would never purchase a used car without a CARFAX.”

Helpful Report

Posted 12 years ago

“Recently, I was in the market to buy my first family SUV. I was looking into several models including GMC Envoy, Yukon and Chevy Tahoe. After keeping an eye out on Craigslist, Autotrader.com and Cars.com, I thought I found my ideal truck my 2005 GMC envoy. I decided to make an offer and drive close to 4 hours to go pick up the vehicle. Once I was there looking at the final product I noticed that there was a lot of rust including in the air intake, and under the seats so I decided to run a CarFax, it turns out the truck was registered in New York, and even if the seller never admitted, Immediately I knew it was involved in Hurricane Sandy. These $40 dollars where the best $40 dollars I have ever saved- They saved me thousands lost in future repairs! Thank You CarFax!”

Helpful Report

Posted 12 years ago

“We were looking for a used vehicle for our 16 year old, she was buying the vehicle herself with money she had saved. Nothing fancy but a reliable car that would get to and from school. She looked at all the "Sporty" looking vehicles that appeared great on the outside. I told her we should use carfax just to make sure. The first car that she was ready to put money down on from a dealer we used carfax and found out that it was a total loss and was in 6 major accidents. These are details the dealer did not disclose and just by looking at the vehicle, you would have never known...not a scratch on it! A total loss vehicle can have major frame damage that you can not see just by looking at it. Thanks carfax for saving us on that one! We also looked at a vehicle and the odometer did not match up with carfax listing and again, carfax saved us! 100,000 extra miles on this car that had been rolled back. We did end up running a carfax report on a used Honda that came up as a 2 owner vehicle that was maintained beautifully! I did not realize that carfax even listed oil changes and maintenance records. We ended up with a great deal of a car and felt secure using carfax to check the records. Carfax is a must and worth every penny!! Thank you Carfax!!”

Helpful Report

Posted 12 years ago

“I was looking in Florida for a used truck and found just what I thought I wanted in local listings - I contacted the owner who told me he had the car from new, it had never been in an accident and that he had a clear title - after viewing the vehicle I did a check on CarFax and found that he was the THIRD owner and that there was a lien on the vehicle - too many doubts and I avoided the truck - if he was telling lies what else was wrong about the truck. I ended up going through a dealership where everything I was told about the truck matched up with the CarFax report. Buying CarFax was money well spent and I am sure saves me from a potential Lemon - thank you”

Helpful Report

Posted 12 years ago

“Was looking for a safe and reliable car for my 17 year old son. Did research on what cars were both safe and reliable. Found one on Craigslist. A Ford 500. Purchased a Carfax package, ran a Carfax and we were good to go. Agreed on a price, asked for a few minor repairs and placed a deposit on the car. Next day, she changed her mind. Found another vehicle on Craiglist and inquired about it. Coincidentally, my husband saw the same vehicle on his way home. It was a 2004 Saturn Vue. Ran a Carfax (the owner had one too) and purchased the car. My son is a happy camper and we are too knowing it's history.”

Helpful Report

Posted 12 years ago

“My fianc? bought a car from a dealership in town. We were told it was brand new-a dealer demo. After all paperwork has been signed, a title came in the mail a week later instead of a MSO. We went straight up to the dealer and they never would run a CARFAX for us. After telling us they'd get us a new car, which is what we thought was purchased originally, we went home and ran a CARFAX on both vehicles. After being dooped the first time, we wanted to make sure the second car was new. The second car had never been registered according to CARFAX. Now we will always run a CARFAX when buying a vehicle, even if it is supposed to be new!”

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Posted 12 years ago

“I was looking for a jeep Wrangler and Carfax helped me to identify a vehicle that was in a wreck and saved me from making a ourchase mistake. Thanks Carfax”

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Posted 12 years ago

“My 16-yr-old Audi finally died as I pulled into the garage a short while back and so my car search shifted into high gear. I spent a lot of time online searching various sites and being picky about what I spent my time going to test drive. My wife found a Lexus ES 330 that she thought I'd like and so we drove across town to meet the seller for a test drive. I was extremely happy with the test drive and the car was very clean. So I bought a 5-pack of CarFax VIN lookups using my smartphone and checked the car's VIN. To my surprise the CARFAX revealed that the car had been in no less than 2 front-end collisions. That would explain why it pulled a little to the right. Wow, was I grateful for that info. I promptly abandoned that lead. About a week later, though, I found another Lexus that I liked online, but it had a bit higher mileage than I was considering. So I ran the CarFAX. This time, the report came back indicating zero accidents, but even more helpful was that fact that the CARFAX report showed that the car had been taken to the dealership every 5,000 miles for service. The test drive went well & I bought the car with the confidence of knowing the service history of this 'higher-mileage' vehicle. I would never buy a car again without first running the CARFAX.”

Helpful Report

Posted 12 years ago

CARFAX is rated 4.3 based on 2,645 reviews