CARFAX Reviews

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was looking to buy a car for the first time in 13 years! Was in the market for a used car but didn't know who to trust. Well I knew I could trust CarFax. After all I wasn't buying the car from them and they are well respected and independent. I narrowed my search and eliminated several cars using CarFax Almost bought a car from someone who showed me a CarFax competitor fact sheet. When I checked it against the CarFax information I realized he was not being truthful. I finally bought my 2006 Toyota Avalon from a company who advertised CarFax and I am completely satisfied!!”

Helpful Report

Posted 10 years ago

“Useing CARFAX made it easy for me to buy a car.”

Helpful Report

Posted 10 years ago

“I am extremely happy with my Carfax subscription. Allowed me to check the service records of multiple cars before deciding on just the right one.”

Helpful Report

Posted 10 years ago

“I had leased 3 cars and had averaged 15k miles a car so after 9 years and 45k miles I realized a good used car was the smartest way to go. After using carfax on 3 jeep compass' I decided on an 2011 because the records were very well kept and had no issues. I probably saved myself over $7,000 by buying used and using carfax since I don't put any miles on my car.”

Helpful Report

Posted 10 years ago

“This is very helpful to get the car you are looking for ..”

Helpful Report

Posted 10 years ago

“Based on report I bought a vintage corvette”

Helpful Report

Posted 10 years ago

“It helped me for not bayng the car with the accident I was almost to bay bay car fax saved me 10000 dollars thanks carfax”

Helpful Report

Posted 10 years ago

“I was looking to purchase a newer car off Kijiji and found 2 that i was very interested in. The price on both was about 2000.00 less than what dealers wanted for the same vehicle on the lots so i figured just to be safe i would run a carfax on both. One turned up as a total write off rebuild but was not listed as such and i contacted Kijiji and they had the add pulled and the seller relisted it as a write off rebuild when he relisted it so i saved someone else from getting a dud. The second one came up A-ok and i purchased it and have put 60,000 kms on it with only doing minor maintenance. Good thing i used carfax and I have advised every one that asked me about purchasing a used vehicle to do the same and have had many thank you's because of that advice.”

Helpful Report

Posted 10 years ago

“Obviously you will check CARFAX for every automobile that you look at, but CARFAX has other awesome features. One of these has a list of cars that have already been ran through CARFAX's check lists and this is how I purchased my car, without regret. I would clearly recommend it to anybody, it's definitely the best guide or gauge for car buyers.”

Helpful Report

Posted 10 years ago

“First, Carfax is not reliable at all. A lot of issues won't be reflected on it. Second, Carfax is way overpriced. I purchased a so-called unlimited package, and it only included 5 reports with VIN and it expired in a month! It was so ironic that how can something unlimited expire?”

Helpful Report

Posted 10 years ago

“I've purchased 3 used cars over the last 5 years and CARFAX proved to be a critical component to my search. On three separate occasions, I found the vehicles that looked great, drive great. However, after running the CARFAX reports, vehicle histories showed failed smog emission test, an accident, and a repo / too many owners. CARFAX even utilized the vehicle history to estimate how much the vehicle is worth relative to similar vehicles. I would never purchase another used vehicle without a CARFAX report!”

Helpful Report

Posted 10 years ago

“I love having my Carfax! Prior to having it, I bought two vehicles from trusted people that had underlying issues. It wasn't until I had to pay out lots that I finally got Carfax and decided started shopping again. I went through about five cars, finding ones I really liked only to have them show a bad history. Finally bought a Toyota and had no problems since. This is probably one of the best services I've ever purchased!”

Helpful Report

Posted 10 years ago

“Me ayudó mucho”

Helpful Report

Posted 10 years ago

“Honestly a good buy. Was literally about to leave to buy a car. When i purchased the carfax and discovered the owner lied about being second owner (the car had 5 previous owners) and there was a total loss declared on the vehicle. And saved me from spending money. P.S. I pays to take your time in purchasing a used vehicle. I waited and ended up with a much better car.”

Helpful Report

Posted 10 years ago

“I like carfax better than autocheck but Carfax price is outrageous. Very expensive for either 1 or 5 carfax report, however Autocheck offer unlimited for less price,\.”

Helpful Report

Posted 10 years ago

“having the ability of knowing the history behind a used vehicle can be very rewarding, and used in the negotiation of the purchase. Not to mention the unseen misfortunes of undisclosed information. The information which I received from car fax reports was to be accurate, and well worth the cost. They provided the knowledge I was needing to purchase, without worries, my used truck. And to be reassuring, the buy back guarantee, if any information was found to be wrong. CarFax is to me, a necessity before the purchase of any used vehicle.”

Helpful Report

Posted 10 years ago

“awesome program for piece of mind thank you carfax”

Helpful Report

Posted 10 years ago

“Truly trusted almost got fraud but thank you Carfax :)”

Helpful Report

Posted 10 years ago

“Carfax was very detailed and very helpful, but unfortunately I could not get a loan for a car I was checking out, because no bank will give you a loan for car older than 10 years:( But I'm sure, I will use Carfax again in future.”

Helpful Report

Posted 10 years ago

“Purchasing my first car on my own as a college student can be scary, with carfax I was able to be confident in my decisions! Past records and History about the car and owner helped me choose the perfect car for me (: I'm so thankful !”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews