CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“I was looking at several autos to buy. Thanks to CarFax I was able to purchase the one that fit our needs. CarFax took all the quess work out of the purchase, Thanks again I will use CarFax again and tell my friends to also use CarFax. Thanks again Hank @ssa426@aol.com”

Helpful Report

Posted 10 years ago

“I would like to share my experience in regard to buying for the used car from private party. At the beginning, I was looking for a reliable car for my son. I was browsing online and i found there were some sellers from private parties that did advertisement of the car for sale. When I was searching, i found the good car cosmetically and mechanically but i did not know the historical of the car such mileage car services, titles status, previous owners etc. I asked myself how the buyers knew the history of the used car. i found car max ; i found an independent report that explained to me the historical of the car. Car max report helped me once i paid down payment for a used car from private party, the report showed the correct latest mileage differed from the actual mileage, so i cancelled it. Thanks car max. you saved me.”

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Posted 10 years ago

“I saw what appeared to be a beautiful Honda CRV for sale on a web site. The owner told me they had kept it all up to date on all maintenance records. After running a Car Fax, it was questionable how much maintenance was actually done on a routine basis so I had a mechanic check it over, and low and behold there was some major work that needed to be done due to lack of maintenance. Shortly after, found the car my wife fell in love with and the Car Fax we ran on that one was excellent. My mechanic backed up those results with a quick once over. Thank you Car Fax!”

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Posted 10 years ago

“I save thousands . Very good”

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Posted 10 years ago

“On 2 separate bmw suv cars I found the odometer to be rolled back or replaced over 100000 miles from where the carfax showed it was last year. The cars looked great but there are some ripoff artists in the private used car market. Iwould never buy a used car without checking carfax first. i bought 3 used cars last year. The first car i looked at i tried a cheaper competitor of car fax but much information was missing.”

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Posted 10 years ago

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Posted 10 years ago

“carfax gave me piece of mind when selecting a car......knowing that I had an reputable orginization backing me up with in depth research and records”

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Posted 10 years ago

“I am very thankful for Carfax. I was getting ready to by a used car when I decided to check Carfax just in case. Sure enough, there was a problem with it that caused me to not by it. By using Carfax, I was able to see it's history and it just so happened that this car was a lease by SEVEN different companies AND while it was leased from the first company, it was 7 miles from the Louisiana coast DURING HURRICANE KATRINA! It was considered a natural disaster vehicle. I am so glad I didn't buy it! I ended up finding a better car that Carfax had a good report for!”

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Posted 10 years ago

“Carfax helped me get the right car for me. I've seen cars in immaculate condition but then, CARFAX report just exposed the other side of the car, which is nothing but front impacts, unattended recalls etc. I was about to buy a 2008 Nissan Sentra. This car was in its best condition. However, on checking car fax, I noticed that the car had 4 accidents, of which 2 had front impacts!! Thanks you carfax for saving me from that deal!”

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Posted 10 years ago

“It's an excellent and confiability service, but it's a little bit expensive. I believe if the price fall at least $8-$10 more people gonna use this over the competence.”

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Posted 10 years ago

“I was about to buy a 2014 ford fusion. Fully loaded. Really impressive for a ford. Before I was signing the papers I asked my wife to look it over thru car fax. She called me and told me "don't sighn" the car had been in a major flood&had a salvaged title! I'm so glad we checked car fax! Other wise I would have bought a really nice lemon! :)”

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Posted 10 years ago

“I was going to buy a truck that was way under book value. I thought it was a steal for the price. The truck was in great condition. That was until I ran the car fax and determined it was in a flood and also in a serious accident.”

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Posted 10 years ago

“Caught one potential great buy that had been sent to the crusher. Cloned maybe. Found another great buy that was flood damaged. Car fax saved my a$$.”

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Posted 10 years ago

“When a used Lexus came available in my neighborhood there was no hesitation in test driving it. What I found was a slight pull on the highway so immediately CarFax was the first place to check the vehicle history. The 10 year old sedan had been owned by one person and all service was done at the dealership, showing no incidence of repairs from accidents. Thank you CarFax! I couldn't feel more secure with my purchase thanks to you. -Cleveland Jonny”

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Posted 10 years ago

“Although I did not purchase as the result of my search I did enjoy the CARFAX experience very much and was amazed at the detail provided on both vehicles that I researched. Have and will recommend to friends. Thank you! Rick Mc”

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Posted 10 years ago

“Used carfax to narrow down viable cars i would consider. Didnt like that you only got 5 VIN checks with the unlimited package. Im guessing this is to force dealers to use carfax and not Autocheck. Until you pay you dont realize that as most people will just see unlimited and then learn after the fact, just seems like a crappy way to do busness. That aside, the carfax was valuable and did proceed on my purchase based on the carfax”

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Posted 10 years ago

“My story is pretty boring. I found a one owner, low mileage, 10 year old car, without accidents and car fax gave me the confidence to make an offer and purchase the vehicle on the spot.”

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Posted 10 years ago

“I paid for a Carfax report that showed that a car I was interested in was fine, but then purchased a report from another service that showed that the vehicle had been stolen, involved in several accidents, and had almost 3 times the kilometers on it compared to the odometer reading. Sorry Carfax, but I won't be buying from you in the future. I may still ask for a refund. Sincerely, Don Green Dongreen@shaw.ca”

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Posted 10 years ago

“We used Carfax first to sell our used car, which sold in less than an hr, as we advertised that we'd supply the Carfax report to show the car's history. Now we're using it again to find our next vehicle: it saved us from purchasing a "lemon" w/ a dubious ownership history. The Carfax report showed a "time hole" in the ownership history-this explained why the owner listed the car (for the given year & low mileage) @ such a great price. When confronted with our questions the owner finally fessed up that it had been obtained at an auction, this was after much "stalling" on providing answers to our repeated requests for "more info".”

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Posted 10 years ago

“I tried to use Car Fax and only got on line once. I did not buy the car. I tried to go on line again and never could get on your site. I was supposed to have 3 months service and got only a day or two.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,645 reviews