CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“I really liked a 2009 Ford F150 I was looking at. But, the mileage just seemed to low to be true. Thanks to CarFax, I was able to verify that everything the owner had told me was true about the truck and I ended up with a great low mileage vehicle. -Steve A.”

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Posted 10 years ago

“Bought a used car with increased confidence after positive car fax report. A couple of weeks later purchased a great used motorhome at a great price with a positive car fax.”

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Posted 10 years ago

“I was looking for a car to replace my wife's buick, which had died, and saw a Subaru Baja at a local "buy here, pay here" dealer. I have heard many horror stories abut this dealer so I was leery of making an offer on the car. I took down the VIN and ran it through CarFax. It cam back clean and well maintained. All the records were there so I went ahead and made an offer contingent on me acquiring my own financing. When I went to the lender and showed him I had the CarFax already, he approved the loan on the spot. I returned to the dealer and bought the car. I have had no trouble with it and feel that my CarFax experience was what convinced me to make the purchase. For my money, CarFax is a great auto shopping tool and I recommend it to everyone who is car shopping.”

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Posted 10 years ago

“I found a near perfect vehicle for a reasonable price, and even avoided a wrecked version of the same vehicle, which I promptly reported.”

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Posted 10 years ago

“I was looking for a Civic Hybrid late in 2014. I found one on Craigslist with 122k miles for $4500. The ad said it was a 2005 with a clean title. I met the guy at a local Walgreens, drove it, and had my mechanic check it out. It looked and ran good, so I offered $4150 and got the car. When I got home that night I looked at the bill of sale, and the mileage was listed as TMU (True Mileage Unknown). After googling to find out what TMU meant, I called the guy. I was livid, but he assured me it was just a generic bill of sale from the internet, and he would print me another with the right mileage. I went by his house the next day, and got the new invoice. I felt good at that point. The next morning, I was getting ready to go to the MVD to get the new title and plates. At the last minute I decided to pull up a CARFAX. The car had 212k miles in 2012!!!! I showed up at his house, CARFAX in had, and got my money back. I ended up spending a little more on a 2008, with a clean CARFAX, and I love my new car. Thank you CARFAX for saving me from a certain disaster. I will NEVER buy another car without first getting the CARFAX!!!!!”

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Posted 10 years ago

“I started looking for a tow vehicle for my 5th wheel toyhauler. I've never tHoughton twice about shopping across the country. Ebay, craigslist, truck trader. Com. Etc. It's a great way to compare similar vehicles. Many times when the price looked good I would resor to carfax only to find milage discrepancies or salvage titles. Until my last find locally on Luke AFB. Price seamed too good so again I went to carfax, this time I found a 1 owner vehicle with a clean title. The owner handed me every receipt since the vehicle rolled off the show room floor. I now own a 2007 f350 and am shopping for a toyhauler ( I will be using carfax for the camper too)”

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Posted 10 years ago

“I was interested in buying a Lexus RX. The seller told me he was the second owner , it had new brakes , timing belt and other things had been repaired in the last six months. When I checked Carfax I found that these things had been done but 2 years ago and the rotars had to be replaced again. As well the car was bought in Texas , bought back by the dealer because of so many problems ( it was given a LEMON designation ) , sold again as a fleet car , Then sold at an auction in Atlanta to a couple from Florida and finally to the person I was dealing with. Needless to say I didn't buy the vehicle . Thank God for Carfax.”

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Posted 10 years ago

“Not every single thing -- good or bad -- that has happened to a car is listed in its CarFax. There may be some service work done and/or some problems that occurred, that are not listed. So I don't think CarFax saves you from needing to check-out a car in person and to have it looked at by a mechanic. But the info that *IS* listed in CarFax seems to be very reliable. Definitely an important tool in shopping before buying a car. Definitely recommended. And the monthly pass is only a few $ more than the individual, so I recommend the monthly pass.”

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Posted 10 years ago

“Is the best way I mean just for this way you can found the right car for you I like and I believe”

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Posted 10 years ago

“Carfax enabled me to get a complete history on a ten year old car. This let me know the car had been well cared for by the original owner. Raised my comfort level with this car. Thanks for your help on this car.”

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Posted 10 years ago

“I both a 2010 Chevy by looking at CARFAX and finding out there was 3 owner and no know issues with this car I will always used CARFAX. Linda”

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Posted 10 years ago

“I was going to buy a Toyota Camry, when i checked the car fax i noticed the owner reduced the miles from 240 miles to 98 miles. thank God for car fax, if not i would have bought the car.”

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Posted 10 years ago

“Using Carfax it helped me in both NOT purchasing a used caravan, and BUYING the caravan I have now. The caravan that I originally wanted I learned from the Carfax had 6 previous owners, when the seller told me there was only two. When I emailed him a copy of the Carfax to the seller he apologized and was going to share it with the previous seller from which he purchased the van from who told him he was the only owner. This seller wished he would have gotten the Carfax like I did. What I was looking for a 1 owner, clean Carfax with no previous accidents reported, and history of previous owner maintenance. When I found the right Caravan for our family I was VERY PLEASED to read from Carfax that it was a true 1 owner 1994 Ford Caravan with only 71,xxx original owner miles. It was properly serviced as noted on the Carfax, and it was not in an accident. Thank you Carfax from helping me make the RIGHT CHOICE. I feel the information provided saved me thousands and will also help me when I decide to sell. Sincerely, Greg Boss Boise, Idaho”

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Posted 10 years ago

“Am seeing the Carfax value diminishing and therefore also it's reliability.....with the black market auto shops cosmetically fixing the weather/water/hail/etc. damaged vehicles so well....... from all areas of the country, and the "dealers/sellers" not taking on the responsibility "should" or "if" the vehicle results in a "fixed/reconditioned" car/truck, I'll not be purchasing anything even with the Carfax guarantee and/or report. ""YOU MUST"" somehow.....be it a milliamp reading of each vehicles electrical system to determine "if" corrosion is present, but not enough to detect from on-board systems, something "must be" done right now, or I see Carfax quickly becoming irrelevant. Thanks for listening. Larry”

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Posted 10 years ago

“Vehicle had several thousand dollars worth of repairs for damage not listed in the Carfax.”

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Posted 10 years ago

“Awesome tool it saved me from a bad purchase thanks”

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Posted 10 years ago

“I purchased a 2011 Ford Fiesta Certified preowned which CarFax showed a clean history. The car has been wrecked an repaired. Do not want you money on CarFax.”

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Posted 10 years ago

“Carfax was essential in the Purchase of my 2000 Jeep Cherokee. I had been searching e-bay, newspapers and other online sources for my Jeep. When I discovered that most cars on Carfax had a report attached I settled in and 3 days later zeroed in my Jeep. I bought the Jeep I wanted with the reasonable expectation that it was cared for and the milage was proper and correct. Thanks Carfax”

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Posted 10 years ago

“I would never buy a car without a carfax.”

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Posted 10 years ago

“The car fax it is good”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,645 reviews