CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not every single thing -- good or bad -- that has happened to a car is listed in its CarFax. There may be some service work done and/or some problems that occurred, that are not listed. So I don't think CarFax saves you from needing to check-out a car in person and to have it looked at by a mechanic. But the info that *IS* listed in CarFax seems to be very reliable. Definitely an important tool in shopping before buying a car. Definitely recommended. And the monthly pass is only a few $ more than the individual, so I recommend the monthly pass.”

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Posted 10 years ago

“Is the best way I mean just for this way you can found the right car for you I like and I believe”

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Posted 10 years ago

“Carfax enabled me to get a complete history on a ten year old car. This let me know the car had been well cared for by the original owner. Raised my comfort level with this car. Thanks for your help on this car.”

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Posted 10 years ago

“I both a 2010 Chevy by looking at CARFAX and finding out there was 3 owner and no know issues with this car I will always used CARFAX. Linda”

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Posted 10 years ago

“I was going to buy a Toyota Camry, when i checked the car fax i noticed the owner reduced the miles from 240 miles to 98 miles. thank God for car fax, if not i would have bought the car.”

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Posted 10 years ago

“Using Carfax it helped me in both NOT purchasing a used caravan, and BUYING the caravan I have now. The caravan that I originally wanted I learned from the Carfax had 6 previous owners, when the seller told me there was only two. When I emailed him a copy of the Carfax to the seller he apologized and was going to share it with the previous seller from which he purchased the van from who told him he was the only owner. This seller wished he would have gotten the Carfax like I did. What I was looking for a 1 owner, clean Carfax with no previous accidents reported, and history of previous owner maintenance. When I found the right Caravan for our family I was VERY PLEASED to read from Carfax that it was a true 1 owner 1994 Ford Caravan with only 71,xxx original owner miles. It was properly serviced as noted on the Carfax, and it was not in an accident. Thank you Carfax from helping me make the RIGHT CHOICE. I feel the information provided saved me thousands and will also help me when I decide to sell. Sincerely, Greg Boss Boise, Idaho”

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Posted 10 years ago

“Am seeing the Carfax value diminishing and therefore also it's reliability.....with the black market auto shops cosmetically fixing the weather/water/hail/etc. damaged vehicles so well....... from all areas of the country, and the "dealers/sellers" not taking on the responsibility "should" or "if" the vehicle results in a "fixed/reconditioned" car/truck, I'll not be purchasing anything even with the Carfax guarantee and/or report. ""YOU MUST"" somehow.....be it a milliamp reading of each vehicles electrical system to determine "if" corrosion is present, but not enough to detect from on-board systems, something "must be" done right now, or I see Carfax quickly becoming irrelevant. Thanks for listening. Larry”

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Posted 10 years ago

“Vehicle had several thousand dollars worth of repairs for damage not listed in the Carfax.”

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Posted 10 years ago

“Awesome tool it saved me from a bad purchase thanks”

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Posted 10 years ago

“I purchased a 2011 Ford Fiesta Certified preowned which CarFax showed a clean history. The car has been wrecked an repaired. Do not want you money on CarFax.”

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Posted 10 years ago

“Carfax was essential in the Purchase of my 2000 Jeep Cherokee. I had been searching e-bay, newspapers and other online sources for my Jeep. When I discovered that most cars on Carfax had a report attached I settled in and 3 days later zeroed in my Jeep. I bought the Jeep I wanted with the reasonable expectation that it was cared for and the milage was proper and correct. Thanks Carfax”

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Posted 10 years ago

“I would never buy a car without a carfax.”

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Posted 10 years ago

“The car fax it is good”

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Posted 10 years ago

“I was looking to purchase a used daily commuter car for me and a used car for my youngest daughter. Having the ability see the details about the previous service records as well as information regarding accidents and title / ownership transfers gave me a high level of confidence when shopping for these used cars. THANK YOU, CARFAX!”

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Posted 10 years ago

“Its a entirely new and convenient way to find the history of a vehicle. Thank you!”

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Posted 10 years ago

“I was happy with the information I got from the CARFAX, it was very helpful.”

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Posted 10 years ago

“It's saved me from buying salvaged cars worth the money..”

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Posted 10 years ago

“very good and fast”

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Posted 10 years ago

“I purchased a car that I had an initial problem with, but it turns out it was a loose wire to the computer. The car was only damage in the front right fender, so I love the 2013 Chevrolet sonic and have put many miles on it since august 2014. The airbag was never deployed and everything works great.”

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Posted 10 years ago

“Living in the northeast, one of the biggest concerns when buying a older used car is rust. Thanks to CarFax, I was able to verify that the car I found had come from a rust free part of the country. Yay!”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews