CARFAX Reviews

Name: CARFAX
Rating: 4.30

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Metrics

Info

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It let me know how many people had the car and the up keep on the car. And the price was also a great help since I was buying for a person I did not know.”

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Posted 9 years ago

“Buying a few reports has been great while scouting multiple vehicles. The pricing isn't bad when you buy a few at a time, and really gives you extra peace of mind when looking for the perfect next vehicle!”

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Posted 9 years ago

“Carfax certainly assisted me in my decision making process and did alert me to several undesirable units. I would have no hesitation about using them again.”

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Posted 9 years ago

“I was ready to pull the trigger on a 2007 ford super duty diesel. Milage showing was 117000. Carfax showed it had 390000. Dodged the bullet there. Thanks carfax”

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Posted 9 years ago

“While looking at a 2002 Subaru in Oregon, we asked the used car dealer if he had the CarFax information on the car. He had some kind of alternate car reporting document that he showed us that said the car had been properly serviced and that it had no problems. The CarFax report (along with a mechanic we hired to inspect the car) both verified that the car had spent most of its life as a fleet vehicle in the North East part of the United States and had limited service during its life. Parts of the car were so corroded and in bad shape, something we would never have learned if we had not gone the extra mile and checked the car out thoroughly. We dodged a bullet thanks to CarFax.”

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Posted 9 years ago

“I purchased my vehicle first, and then noticed some over spray which indicated a possible accident. I then immediately purchased a car fax and discovered it was in fact in an accident, however there was only cosmetic damage and nothing structural. I will continue to utilize car fax going forward PRIOR to purchasing my next vehicle.”

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Posted 9 years ago

“I had a choice of two cars on Craigslist, both 97 Corollas. One was recently posted, the other was already on Craiglist for a month. The cheaper one (ironically) showed a record of maintenance for the entire life of the car on the Carfax report. The other one (more expensive but in better condition body-wise and lower mileage) showed no maintenance at all. None. I went with the cheaper one despite the body appearance and higher miles. The other car is still for sale after over six weeks on Craigslist. Even more expensive Corollas are selling but not that one. It must have some other issues. Thanks Carfax for the decision assist.”

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Posted 9 years ago

“I love having my Carfax! Prior to having it, I bought two vehicles from trusted people that had underlying issues. It wasn't until I had to pay out lots that I finally got Carfax and decided started shopping again. I went through about five cars, finding ones I really liked only to have them show a bad history. Finally bought a Toyota and had no problems since. This is probably one of the best services I've ever purchased!”

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Posted 9 years ago

“This was the second time I used car fax and both times turned out positive.”

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Posted 9 years ago

“Bought a use car, had it inspected thew mechanic said it needed something for inspection that was recently replaced showed him the carfax said you want me to call the state police, he said no it's subject to interpretation I'll pass it for inspection”

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Posted 9 years ago

“when I asked for information about the car that I liked, I wrote first and foremost in the Carfax. I put this assessment in the recall because the information provided to me was complete except for the issue that I interest most. I hope to win Carfoks for their young daughters. Den”

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Posted 9 years ago

“Excellent system. Only lack is that there's no way for unlimited VIN checks anymore, something that competitors offer. Helped me make a decision between all the cars that i was looking at.”

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Posted 9 years ago

“I am very thankful for Carfax. I was getting ready to by a used car when I decided to check Carfax just in case. Sure enough, there was a problem with it that caused me to not by it. By using Carfax, I was able to see it's history and it just so happened that this car was a lease by SEVEN different companies AND while it was leased from the first company, it was 7 miles from the Louisiana coast DURING HURRICANE KATRINA! It was considered a natural disaster vehicle. I am so glad I didn't buy it! I ended up finding a better car that Carfax had a good report for!”

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Posted 9 years ago

“I was going to buy a truck that was way under book value. I thought it was a steal for the price. The truck was in great condition. That was until I ran the car fax and determined it was in a flood and also in a serious accident.”

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Posted 9 years ago

“Although I did not purchase as the result of my search I did enjoy the CARFAX experience very much and was amazed at the detail provided on both vehicles that I researched. Have and will recommend to friends. Thank you! Rick Mc”

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Posted 9 years ago

“We used Carfax first to sell our used car, which sold in less than an hr, as we advertised that we'd supply the Carfax report to show the car's history. Now we're using it again to find our next vehicle: it saved us from purchasing a "lemon" w/ a dubious ownership history. The Carfax report showed a "time hole" in the ownership history-this explained why the owner listed the car (for the given year & low mileage) @ such a great price. When confronted with our questions the owner finally fessed up that it had been obtained at an auction, this was after much "stalling" on providing answers to our repeated requests for "more info".”

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Posted 9 years ago

“I really liked a 2009 Ford F150 I was looking at. But, the mileage just seemed to low to be true. Thanks to CarFax, I was able to verify that everything the owner had told me was true about the truck and I ended up with a great low mileage vehicle. -Steve A.”

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Posted 9 years ago

“Not every single thing -- good or bad -- that has happened to a car is listed in its CarFax. There may be some service work done and/or some problems that occurred, that are not listed. So I don't think CarFax saves you from needing to check-out a car in person and to have it looked at by a mechanic. But the info that *IS* listed in CarFax seems to be very reliable. Definitely an important tool in shopping before buying a car. Definitely recommended. And the monthly pass is only a few $ more than the individual, so I recommend the monthly pass.”

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Posted 9 years ago

“The car fax it is good”

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Posted 9 years ago

“Living in the northeast, one of the biggest concerns when buying a older used car is rust. Thanks to CarFax, I was able to verify that the car I found had come from a rust free part of the country. Yay!”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,631 reviews