“Scam company. Do not I repeat do not book with them we had to pay excess of 1600 euros on someone else’s fault, on a 80 euro rental car. Terrible support. Hang up the phone mid call. Got lawyers on the procedure.”
“We booked our renting car with Carjet, but when we arrived at the rental office, our car wasn't available anymore because our flight had a delay ... The car rental office had cars enough, but we lost our money and we had to rent another car for our holiday at Krakovia. A real tourist trap! Don't trust them!”
“They advertise cheap offers and lure you in. I lost over 2000 AUD. We booked through Carjet.com for pick up from Europcar Coventry UK. Had a telephone call from Europcar to tell us that the car was unavailable on the 2nd but available on the 3rd Dec. We turn up on 3rd only to be told that since we didn't pick up on 2nd, there is no car available now. Interestingly, you could book a car from Europcar website for the same day from the same site. On cancelling the booking, we got an automated email from Carjet.com declining refund as the booking date has passed by 24hrs. And unable to contact them via the phone - company based in Spain.
My thoughts are that both Europcar and Carjet are unscrupulous
1) The recommendation for cancellation was made by Europecar, although they were aware that there was no scope for a refund from Carjet.com.
2) Carjet.com being a third party, take some of the profit away from Europcar and it would work better for Europcar if clients book directly with them so as to maximise their profit. Hence they are more likely to create confusion amongst the clients who have paid upfront.
As for Carjet.com, they are a fraudulent business that capitalises on hapless victims through false promises. I have looked thoroughly into Carjet.com website. The multiple reviews all relate to similar events where the clients are misled about time and availability of car rental to confuse them and subsequently not refunding the cost.”
“I was told I would have to pay £117.83 on arrival however after my long flight to Florida was charged £577 which as you can see is a massive difference. Car jet is not responding to my emails or answering telephone calls”
“Our flight was delayed and they cancelled our booking because we arrived at the pickup counter after they had closed. No refund or reply from customers services, they just stole our money. Stay away from them”
“This company is a scam....They don't tell you half of the things because you rent a car trough their company but at the end you rent it from whatever company they work with(my case Avia-rentacar).So you pay full insurance on Carjet website but in reality you didn't pay for insurance because company that you are really renting a car doesn't count that as their insurance....Its just a one big scam”
“This company is not legitimate. Their website makes it look reliable and they send emails advertising no hassle refunds. But, it's a scam - avoid at all costs - there are much better companies out there.”
“Bought platinum insurance apparently fully covered to get information we are not fully covered.Try speaking to agent who hang up phone mid conversation.Scam”
“SCAM...LOST 376 EURO YESTERDAY. I ALREADY PURCHASED PLATINUM INSURANCE WITH INITIAL BOOKING ONLY FOR THEM TO WANT TO SELL ANOTHER ONE...ALSO IF YOU USE DEBIT CARD YOU ARE ASKED TO PAY EXTRA...SO IN A NUTSHELL THE INITIAL BOOKING WAS 376 FOR 12 DAYS...THEN ON SPOT FOR DEBIT CARD ADDITIONAL 480 EURO I WAS MEANT TO PAY FOR THE PRIVILEGE OF USING A DEBIT CARD???? OH BY THE WAY IF YOU USE A CREDIT CARD THE MONEY WILL BE HELD FOR 30 DAYS LOL...MY GUT TOLD ME TERMINATE AND LOSE FHE 376 AS IT WAS ALL DODGY...ANOTHER FRENCH CUSTOMER WHOM WE FOUND AHEAD OF US FUMING HAD ALSO JUST DECIDED TO LOSE HIS MONEY TOO AND WE WERE SOON TO UNDERSTAND WHY TOO. ALL THIS AFTER HAVING TO MEET A SIGN AT OLD OFFICE REDIRECTING US ANOTHER 5 MIN WALK...DISGUSTING AS WE HAD TO LEAVE THE KIDS FOR OVER AN HOUR WAITING AS WE HAD BIG BAGS...AFTER READING REVIEWS IT WAS THE BEST DECISION TO FORFEIT THE 376 AS MY THOUGHTS IMMEDIATELY WERE THAT THEY WERE FIT TO COME KEY THE CAR AT NIGHT...I MEAN WHY WOULD YOU WANT TO CHARGE INSURANCE TWICE??? CAR JET IS A FRONT...YOU ARE TOLD TO GO TO MOVIS...THEN INSIDE THE FINAL OFFICE ITS PRICE WHATEVER NAME IT IS...THATS 3 NAMES TO DEAL WITH. SCAM SCAM SCAMMM.”
“We rented and paid in full in Rovaniemi. Due to personal emergency we cant come. Despite the company, who provide the car - happy to refund, this Carjet cheaters do not reply any emails and do not even communicate with us. Looks like this a froad - do not rent from this company!!!”
“Awful experience. We paid for the car , which we could not pickup as the car shop was shut. They had our flight number. They also tried to say that we needed to pickup car before 10 pm as the shop closed at 10 pm , car pickup was arranged for 10 pm exactly. So how would we be there sooner if this is the arranged time they should allow us to pickup at 10pm as arranged. Had our flight number and nobody tried to contact me. Shocking service will take them to court.”
“These companies are scamming people After u arrived at the airport the hiringcompany refused to take my creditcard and demanded a cash deposit of 700,- euro but I would only get 500,- euro back when returning the car. So I refused and left the car and took a taxi and rented a car elsewhere in toen. I want my money back this is a scam!!!!!!”
“My sister booked a car on behalf of the two of us. CarJet are an agency who book you with another company that turned out to be Drivalia, who then wanted another £350 for five days insurance plus a very large deposit when I refused as I already bought it with CarJet they said they didn’t recognise their insurance. I had not allowed for this so had to cancel the rental only to find that CarJet refused to return my money. I should have been told this when I booked the car. Robbing companies both of them”
“Car jet is a scam. I would never use them. Their customer service did not care when my flight was canceled. I asked to move the name of the car rental that I had reserved to another name so my father-in-law could pick it up as I was flying into a different time that day They laughed at me. 12/21/24. NEVER USE CAR JET!”
“DO NOT USE THIS COMPANY
I paid £119 to rent a car
When I went to pick the car up the rental
firm had not even heard of them, so I had to pay the full amount to rent another car
TOTAL SCAM”
