“[CarJet ] Re: Request for Refund of Security Deposit Due to Force Majeure - Booking CJT-154687928
**After waiting a month since submitting my refund request, I finally received a response—only to have my refund denied**
My flight, FR7134 from Dublin to Palermo on 19th October 2024, was unexpectedly diverted to another city, making it impossible for me to reach Palermo and pick up the car as originally planned. Upon landing in Trapani, the car rental agency where the car was booked contacted me and even they advised against attempting to reach the Palermo airport, as it was inaccessible.
Despite these undeniable circumstances, which clearly fall under force majeure, CarJet UK have refused to refund my €54.90 deposit.
Frankly, I fail to understand how a situation entirely beyond my control—where the service I paid for was inaccessible due to events outside my power—does not warrant a refund. If such exceptional circumstances do not qualify, then I am left to question what conditions your company considers appropriate for a refund.
By denying this refund, your company is effectively keeping my money without any valid justification. While the financial loss may be minor, this experience has made one thing clear: I will never book, purchase, or recommend any service from your company again.
It would have been the first time I booked a car through your platform, and I must admit I was quite skeptical, especially regarding the insurance coverage with a deductible that, in the event of damage, would have had to be reimbursed by you .......?!?!?!
I now consider those fifty euros an investment that has informed me and, most importantly, saved me from potential even greater losses. As Sonny says in A Bronx Tale: "It costs you 20 dollars to get rid of him... He's out of your life for 20 dollars. You got off cheap. Forget him.”
“Carjet are the customer facing outfit but then you are passed onto Surprice who seem to be insurance brokers. Rude staff threatened to put me out of the mysterious transport bus to the unknown location. Nothing is clear on their voucher/terms and conditions. I left after being asked to porovide ID that I simpley do not have as all my utility bills are online, not on paper. The chap there was arrogant and threw me out of the building whilst I was trying to call for a taxi and this remote location”
“I booked a car via Carjet in Aghadir for one week. I did the booking online the night before our trip to Morocco. There were issues during the booking, because everytime I tried to book the car,my booking just didn't go through and they gave me a reference number for the problem. However eventually after trying 3 different credit cards,I used a debit card and the booking and the payment finally went through,even though on the booking website it read that my booking didn't go through,I soon received a booking confirmation and a voucher to my email address. I arrive the next day to Aghadir and according to the voucher someone should be waiting for us at the arrival gate with a sign with my name on it. When we arrived,no one was waiting for us ,so I called the number which was on the voucher and the guy who answered the phone didn't know that we have a booking. Someone soon picked us up and took us to the office,and at the office the deposit payment didn't go through,me and my wife tried multiple different credit cards and none of them worked. I offered to use my debit card for the deposit but the guy said that would increase the price for up to 70€. Eventually the guy ta the rental office suggested tous to cancel the booking and he ASSURED US that we will get a refund, he asked me to fill in a declaration form for the reason of cancellation and he asked me to to take a picture of it and send it to Carjet customer service. They drive us back to the airport,and I booked another car online from a different company using my credit card with no problem what so ever ,and we got a new car in 10 min delivered to us at the airport. I called Carjet customer service because I couldn't find their email address on the voucher,the customer service told me that I'm not entitled to refund because it passed the pickup time, they refuse to even listen to what happened. I told them I wouldn't had cancelled the booking if I knew that I wouldn't get a refund and it was suggested to me by the guy at the rental office,but it didn't changed anything.”
“Booked a Toyota corrola.
Got given a Renault 1L Tuk-tuk piece of S@!T made in India.
THE WORST CAR I HAVE EVER DRIVEN!
4 Star safety, uncomfortable no power, utterly terrable experience.
Avoid Carjet!”
“They are the definition of theivs!!!
Refused to give me my "paid car" due to their illegal policy of not accepting Revolute Card for guarantee ALTHOUGH they had already charged the VERY SAME CARD for the main payment!!!
They REFUSED to reimburse as well!!!!!!!”
“Absolutely Scam be careful and no customer support at all
Booked a large car in izmir Turkey. They told me the car will arrive the next day and offered me a way smaller car. Not even my luggage fit in so I declined and ask for a refund of my deposit. It's now nearly 3 months, email support does not react. If I call the hotline they tell me, that they still wait for a reaction of the car dealer in Turkey to get his side of the Story. People screaming at me on the telephone and no help at all. Absolutely scam be careful please. I lost 213€ but learned the lection to never use this company again.”
“I have contacted you several times about the poor service I received during my rental period. You have been given all the details, including my contact information, but as of 8 weeks of sending you the details, I have not had anything other than a request for a review of my experience.
WHAT A JOKE.
Thanks CarJet”
“Booked a car, thought all was well- read T&Cs (cos I’m quite OCD) and paid £308.
Then got booking confirmation- first line said the driver needed 2 yrs driving experienc( I only have 1.5).
Tried to cancel immediately online- got nowhere! Tried calling and got cut off repeatedly. Tried emailing and using social media to contact them.
Eventually got a VERY rude email back from someone called Andrea whose tone was hostile and condescending. She said there was no way I was getting a refund.
Beware folks- customer service is nonexistent!”
“CarJet doesn't give Home!
Reserved a car with CarJet and they rented the car for me at Hit Rent a Car in Antalya.
When we arrived in Antalya, everything went wrong, Hit Rent a Car was not available and showed up at their agency much later, the agreements were changed and they wanted more money and I would get another car.
Then I called CatJet and they were also not available, so I had them take me back to the airport and from there I took a taxi to the hotel.
Because I have an agreement with CarJet, I held them liable for the costs incurred and wanted my deposit back.
Unfortunately, when it comes to money, CarJet doesn't care and they bury their heads in the sand when problems arise.
As the saying goes, Cheap is Expensive!
Dear people, Do not rent from carjet.”
“We chose this company because their rates were very competitive compared to most others. We were renting cars in Austria, Hungary, and Romania, and this seemed to be the best option. However, the reality is that this company operates like a complete scam. All the rental companies we were assigned either refused to accept the reservation or demanded an exorbitant deposit of €2,500.
Additionally, we were asked to provide our flight information, presumably to account for potential delays. When our flight was delayed, we expected some flexibility. To our surprise, the rental company showed no regard for this information. It became clear that CarJet doesn’t actually rent vehicles—they act as a broker, charging fees, taking commissions, and exploiting situations to make money.
To make matters worse, we were asked a €100 penalty for arriving late, despite the delay being beyond our control.
So, we decided to take some time to think about the situation and resolve it the next day. To our surprise, the reservation was canceled by CarJet and was no longer available. As a result, we were unable to get the vehicle.
To make matters worse, our advance payment of $446.57 was never refunded. When we disputed the charge with our credit card company, CarJet falsely claimed that we never showed up!”
“Do not use this company. Biggest scammers around. Long story short I booked a car in London. Was given vague and also incorrect information to pick it up after they were closed. Had to stay another night in London at extra cost. Went to car hire next day and they had no cars available. Spoke to Carjet numerous times and emailed for over a year. The car hire company itself put in writing that they cancelled the booking and there was no charge. Had to find alternative transport and never got a car from them. One week later they charged my credit card $2500 AUD for something I never received. Tried to get refund also through credit card company and received nothing in the end. Can’t do anything about it because Carjet are not in the uk they are in Spain. This company should not be allowed to operate.”
“If I could give 0 stars I would.
Payment went through but no email. Website has no number just links to send email. When I try to check booking came back with your booking doesn’t exist. I get email from them saying it’s cancelled and a refund will be issued. But NOTHING!”
“Avoid renting a car from CarJet. Four days have passed, and they still haven't refunded the cost of a car they failed to provide due to my foreign driver’s license. This requirement was not communicated beforehand. Additionally, there is no one available to reach except for a hotline in Spain. My order nr is S
CJT-157140465”
