“The worst customer service. They do not respond to complaints and provide no way of dealing with disputes. They have not provided the refund that has been given to me by the car rental company despite multiple attempts to resolve this.”
“I would give them 0 stars if it would be allowed. Terrible company, terrible operating procedures, very unclear. These guys are just brokers who then use other companies for the rental. They clearly only want to steal money and not deal with issues, its why its so hard to speak to them. I would suggest you use a trusted provider of cars who actually lease the car themselves such as Avis, RentPlus etc etc. I CANNOT STRESS ENOUGH HOW MUCH YOU WILL BE DISAPPOINTED IF YOU BOOK WITH THIS COMPANY.”
“Thieves.
Just simple, basic, anoynig insignificant thieves.
Try to cancel. It, the cancelation form, desapears. So, you no longer electible to refund. Goodbye money. YES... i go to police authorities and file them. The worst... sorry not just it is worst than worst, poor experience ever. Outlaws. Please, there are hundreads of car rentals, do not, do not, ever do business with this kind of pure scum.”
“Hired a car from Cork airport and was advised that I needed to pay €43 fine for being 10mins late collecting my car.
CarJet were told this was not in the T/C’s of contract hire but they refused to budge.
I ended up hiring from a different car rental company in order to continue my trip.
I would strongly recommend not hiring through this company.”
“Carjet are scammers .I booked a car through Carjet at Toulouse airport on October 9th this year with Alamo. Alamo refused to provide me with a car because they do not accept Revolut bank cards. I had to take a car from Sixt, where my card was accepted without any problems. But without Carjet .CarJet took a deposit of 53€ from me, but they still have not returned .”
“From my experience in car jet; they are scammers!
Do you know why they're cheap? Because they have a poor service and got money without giving you a service!
Let me tell you my experience, I booked a car for 1 week in Luton online and I went to the collection point on time to GREEN MOTION Rent a Car in London, Luton Airport and it took me an hour and half to get served (It was only 2 people in front of me). Finally, the receptionist rejected my international driving licence because of there insurance policy which the carjet didn't inform me about such policy.
I asked the receptionist about my refund but he told me carjet is 3rd company and He can't do my refund at all.
I contacted them via email but they didn't even read my email and sent me I can't get my refund due to another policy 😑
In between I can't get the service and they took my money because they are real scammers.
Don't try to book with this company!”
“We ask to cancel our booking and was declined and told no refunds, green motion car hire was happy to cancel, do not trust carjet with you money, they have no support or telephone number that can be contacted just email, I would never use this company again and would never suggest this company to anyone other thsn do not use”
“Wednesday 6th November I paid £182 for car hire through carjet.com was taken to davalia car hire in a paisley portacabin ,told you only have a debit card ! You must take our insurance £280 ! Couldn't afford it,ask for money back from carjet!! , #£uk off with kind regards they replied,no car no money! Reference 60504506”
“Ongelofelijk slecht bedrijf!!! Auto gehuurd op Izmir op 08-07-2024. Borg betaald met debitcard. Na 4 maanden nog steeds mijn borg niet terug. Meerdere keren contact opgenomen via de mail en telefoon. Geven elke keer aan dat er contact is opgenomen met het bedrijf waar de auto is gehuurd (Carwiz). Wat een leugens!!! Nooit hier je auto huren, ze bedriegen je waar je bij staat!!!”
“Recently I rent a car through carjet and I end up with paying extra money. I never recommend carjet. I spent almost £130 extra. Choose other comparison sites or direct from the rental even if £10 or £20 extra. I tried to save £10 and lost £130”
“Turned up to secure a car at Stansted airport booked via Car Jet, we were unable to take the car from Green Motion as we were not prepared to accept the repayment of a £1,500 deposit after 5 weeks, we declined the car and requested refund. We were directed back to Car Jet who have refused to accept any responsibility…the issue is ongoing – do not use either business.”
“They are thieves, be very careful. They are scammers, charge you their fee which is more than 25% upfront and then put you in front of another hire company who rips you off by charging more than what you have booked for. no one answer their phones, they don't have email address to contact. the only way you can reach them is through online forms which are dealt by automated machines. Hire company who gave us car charged us extra and also demanded to pay deposit whereas carjet clearly mention that they'll only block the deposit amount and no charge. pay extra but hire directly from big names.”
“I rented a car at the airport in Krakow, unfortunately no one informed me that there would be no car for me, at 12:00 at night I landed with my son and the branch was closed, they took my money and do not want to give it back”
“BOOKED WITH CARJET.COM. NO VALID CONTRACT .EUROPCAR HAVE NEVER HEARD OF THIS RIPPOFF MERCHANT.HOW DO THE MANAGE TO GET AWAY WITH STEALING MONEY OFF THE WEB. NOBODY CAN STOP FRAUDULENT COMPANIES PROMISING GOOD DEALS. BE AWARE OF THIS SCAM ., STAY AWAY FROM CARJET.COM”
“Worst experience with rent car was with this company, totally unproffesional and unethical. They did not send the confirmation for my rental for which they took money in advance so I had to take another rental and pay two times. They still did not refund the money for the car I even did not take. Please avoid this company they will scam you.”
“Unfortunately, my connecting flights were significantly delayed, which caused me to miss my scheduled connection to Portugal. I tried my best to reach out to CarJet, but due to intermittent internet and phone connectivity while transiting, I wasn’t able to connect with them in time and instead sent them emails.
When I finally arrived in Lisbon at 8 pm, I was informed that my reservation had been canceled, as their office had already closed. This was an unexpected situation caused entirely by flight delays.
I then contacted CarJet the next day and I was told by their customer service rudely that they can not do anything, the lady on the phone was absolutely rude and arrogant, unable show any empathy and compassion on the fact that the situation was out of my hands were my flights were delayed.
I have never experienced anything like this where a car rental company is not able to accept a delayed flight.
I lost 200EUR because I was late by a few hours. They weren't even kind enough to take a day fee off, instead told me that I have lost my months rental and the full amount.
DO NOT USE THIS COMPANY.
CHEAP CAR RENTAL RATES = CHEAP OBNOXIOUS TEAM AND CUSTOMER SERVICE.”
“Be careful hiring a car from this company as there is probably hidden costs when you go to collect the car. We hired a car from carjet (Spanish number when we tried to call them) in October 2024. It appeared to be a bargain at £273 including a platinum insurance for ten days. on arrival at Manchester airport we were directed to Europe car who took the deposit and held us to ransom for another £308 to pay for their insurance. We had no choice but to buy both insurances as Carjet told us if anything happened we had a £1900 excess with them and Europecar said if someone ran into us we had a £1600 excess with them. One blamed the other but it seems like they are in it together. Don’t trust them.”
