“Absolute cowboys and rip-off merchants. The whole system is automated and they are impossible to contact (no way to message or email them and the only phone number is an international number that they don’t answer). I am disgusted with Carjet and their cowboy partners Exclusive Rent A Car Dubrovnik. Our flight was cancelled through no fault of our own and we were rebooked on the next available flight the following day. I contacted Carjet and Exclusive Rent a car to advise them of the delay and request that they hold the car. I also sent a request to Carjet to modify the booking on 02/03/24 as soon as we found out our flight was cancelled. Despite this, when we arrived at Dubrovnik we we told that the booking was cancelled and they did not have a car for us. We had to source a vehicle elsewhere at considerable stress and additional expense (1200 Euros). As a final insult, Carjet have kept our deposit and they make it impossible to contact them; there no email address, no way to make a complaint and they do not answer the phone. This experience has been costly and very distressing for me and my family. Avoid at all costs.”
“I do not recommend them at all, they charged me 170 PLN in August and have not given it back yet, on Sunday I was supposed to have a car at Chopin Airport in Warsaw with Viaggiarerent, the rental company was closed, I waited for an hour and a half, I called and nothing. They do not answer emails, only after a month someone wrote to me from Spain, I sent that I called this rental company a dozen or so times, then I got another email after three months to send the same thing. Total hopelessness, they take money for nothing, there is not even a normal service, I do not recommend”
“Once they take your money that’s it. No way to contact thrm: inward calls blocked and no reply to emails sent. The car rental they booked with take no responsibility on insurance that you paid for and take a hearty deposit even if you are fully covered. Any claims you may have are with CarJet whom you can not contact! They do give you a car, but not the one you booked.”
“WORST COMPANY EVER!!! NO DMAIˇ TO REAGH THEM, THEY DONT ČÁŘE SBOUT NOTHING. AFTER BOOKING CONFIRMATION NOONE CONTACT US , WE NEVER GOT A CAR FROM THEM BUT THEY TOOK MONEY!!! NOW ITS BEEN 2 WEEKS WE CANT GET MY MONEY BACK!!!!”
“This is a scam company, all number do not respond, email the same and no show up for a car or shuttle bus.. Disgusting people and company never trust them”
“Rented a car Through CarJet Had the car for three days on the second day mechanical Problems I Called the Car company I had the car for Three days the mechanic came out look at the car and Said it was a danger For the car to be on the road It had been in an accident and had not been fixed Right Airbag would not have deployed he advise me strongly not to drive the car he also said there was a lot more Wrong with the car I was supposed to have the car for 20 days. I had it for one day Trouble free They own me $1700 This Company have Mess me around for four months can’t speak to anyone. They do not answer. Emails. This is a scam.”
“Subject: Warning About Carjet - Untrustworthy Broker Company
Dear Sir/Madam,
I would like to share my experience with the car rental broker company, Carjet, based in Spain, in the hope of warning others against working with such deceitful companies.
Recently, I booked a Mercedes Vito 8 for six days from Carjet at Cologne Bonn Airport. During the booking process, Carjet required my credit card details and charged approximately €900 from my account.
Upon arriving in Cologne, I realized that the Mercedes Vito was not suitable for my needs. I required a splitter van for moving purposes, and I immediately contacted Carjet to request a vehicle change. However, they informed me that they did not have any suitable vehicle available. As a result, I did not take the Mercedes Vito at all.
While I fully understand that the company may charge me for one rental day, Carjet has unethically withheld the full amount of €900 from my account without returning a single cent. This is unacceptable and dishonest business practice.
I strongly urge others to avoid working with middleman companies like Carjet, who prey on customers in such a manner. Instead, I recommend booking directly with trusted rental companies such as Sixt, Avis, or similar firms. In case of issues, these direct companies provide much better customer service and transparency.
Carjet, on the other hand, offers no support when problems arise. They only provide a single phone number in Spain, staffed by rude, unhelpful individuals who offer no assistance.
Please be cautious and avoid dealing with such a fraudulent company.
Thank you”
“Very unethical company
Get you in on a low price and then allow associates to rip you off for insurance
They charged 180 for weeks car hire and 300 for insurance plus 14e for toll tag rental and 30 e to drop car back out of hours
Avoid avoid avoid Booking ref CJT 136894500”
“AVOID AVOID AVOID. there are hidden costs that you find out AFTER the booking. Like £1,500 deposit. Credit card needed on collection
You cannot speak to ANYONE re the booking. I even rang Spain. Couldn't speak to anyone as it was never answered
The agents acting on their behalf were not as helpful as they could be and their hands were tied re refunds.
I would NOT recommend this terrible company. They cost me both time AND money. Gutted”
“ESTAFA SIEMPRE TE COBRAN MAS DE LO ACRODADO !!!!! nunca reserveis por esta pagina , lo voy a poner en todas las plataformas posibles , me cobraron 99 euros en la recogida de agadir , como para el sefuro que no me lo realizo la pagina , y nunca me los devolvieron , y no me daban el coche si no pagaba los 99 euros que me iban a devolver .”
“Don’t rent from this company they say a low price and charge you a lot on top when you pick up at office i did not rent the car in the end that wanted five times more then the original prices and the man at the desk was very rude and not helpful”
“AVOID THIS WEBSITE! STRONGLY NOT RECOMMENDED!
They claim not to have hidden cost but in reality they do. One of the biggest scams I've experienced.
There are hidden cost and more than you would expect.
We booked a car through CarJet with Million car hire in Faro, Portugal. Do not believe there is no deposit, because there is and a huge one! That was first red flag on our arrival.
The car itself was without a fuel which is even okay, but after 2 days we noticed it didn't have the engine oil too! Luckily we were going through Faro that day so they swapped a car for us, but obviously we lost some time doing this.
Instructions we got were unclear also so we ended up on the wrong parking while switching the car and they refused to pay €4 for parking - ridiculous! They simply don't give a duck about customers. We took this on us at the end.
Total bill they charged us was a €100 more than the website says for 6 days plus deposit (that should not be there according to the website) of €3000 for a basic car.
Customer service at the desk hired by million car hire - extremely rude.
Again Strongly NOT recommended!
Cheers ;)”
“Hi, we just had a nightmarish experience with carjet in glasgow. They are a real scam and also Avis their partner is quite rude. They took the booking without sharing full details and then refused to refund. Never go for it”
“If I could give them zero stars, I would. CarJet is a joke. Do not touch them! I booked a car and travelled by coach to Heathrow from Oxford to collect it from Drivalia, only to be told that they didn't have a car for me. Drivalia has a 1 hour courtesy window, from the arranged time of collection, but CarJet's terms and conditions have a 4 hour window. Even though I called Drivalia to tell them I was on my way they did nothing and even said that all cars that day had been cancelled as they had no cars left. I had to arrange coach travel for my onward journey. CarJet refused to refund the money for the booking and would not accept any evidence I could provide them (phone logs, their own recorded telephone conversations, messages to friends at the time, coach tickets etc), and essentially called me a liar and implied that I never turned up to collect the car. Absolute joke. Never again.”
“Oplichters. Ondoorzichtig boekingsproces. Je denkt dat je een auto huurt inclusief verzekering voor een totaalbedrag. Carjet schrijft alvast een fors bedrag van je creditcard af en bij het ophalen van de auto, mag je nog eens het totaalbedrag betalen. Boek niet bij Carjet, je wordt opgelicht.”
