“It's a fraud. Charge me money, never send a confirmation.
Customer service non existent, never answer my requests for help.
Well it will become my task to inform as many people as possible, via social media, about what kind of scam you are!!!!!
Left me without car in the middle of the night, in the middle of nowhere.
If you want to soffer, book with them..
How can you people stay in bussines?”
“Do not use this company! They steal your money! Do not use goldcar either. They are scammers and need to be put out there so the public are aware and can close down this company. I returned my car into Málaga airport as they told me to signed that everything was normal and provided a receipt of fuel filled and they told me everything was fine. The next day they took money out of my account without permission which I will report as fraud on my credit card. They don't reply or try to understand you. Plain rude terrible customer service and thiefs. Do not use this!”
“The most corrupt and cheating car rental service ever. They work with shaddy companies who steal money, but when complain they dont even reply to it. NEVER AGAIN!”
“Do not dare to rent a car through this company. When no problems arise, the price is reasonable. When problems arise they will not help you at all. I sent at least 4 emails to customer service. I received a system response that they accepted my request and will get back to me as soon as possible. More than 3 weeks have passed since the last email. None of their representatives got back to me. Think about what this means and what a path of agony you will have to go through until you get an answer if, God forbid, an accident occurs and you purchased insurance through them. In light of their conduct, I believe that you will not receive a refund and if you do, they will take your soul out. The story in brief. I rented a car through them from the Sixt company in Larnaca, Cyprus with full Sixt insurance. I returned the car at the airport. The Sixt company representative confirmed that everything is OK, including a full fuel tank. To my surprise, two days later I was billed by the Sixt company for about 24.5 euros without any documentation. I contacted the Carjet company 4 times asking for assistance and clarifying the issue. With the exception of confirmation from the computerized system that my inquiries were received, I received no response.
This is the service consciousness of the company. I will certainly not rent a car through them in the future even if it is at a cheaper price.
ITZHAK SALTOUN”
“The company carJet has failed to comply with my request to hire a car. Europcar has never heard of this business.
I thought I was safe going with booking .com
Be aware a scam.”
“We rented a car through a Spanish company ( we were not told this at the time of booking). We paid a reservation fee. The balance to be paid at the collection .
We rented a car for 25 days from Antalya Airport. It was supposed to be meet and greet. No one came to meet us. We rang the number on the reservation voucher and we were told that some would be there in 10 mins. An hour later a driver came to collect us. Our car was reserved from 11 pm. We got to the office at 12.30am.
Now the fun really started. I was told that because my credit card only had 2 and a half months before it expired- it could not be used. It had to have six months before expiry. However an alternative was to buy insurance from Carjet to protect the deposit. The deposit was costing more than the cost of the car hire. Two options were given; buy the insurance ( to be paid for by the not usable credit card), or cancel the car hire. It was now 1 am. The staff at the counter was very rude. I said that at the time of the time of the booking nothing was mentioned about the expiry Six month rule. It made no difference.
In the end I cancelled the booking and went back to the airport. I managed to hire another car from another company at a similar price.
Everyone- please stay away from Carjet. They are a scam. They show cheap prices- but they try to skin you for more money when you try to get the car.
I am wondering if the Spanish company will refund the reservation money 60 euros. I doubt it.”
“We reserved a car online. This all seemed easy and in order, through local partner CARANDGO. Upon arrival at Heraklion, we were already warned when asking for directions that we had to take extreme photos with this lot. When we arrived at the counter, two other people were already arguing with the staff, saying that their credit card was not working, which it should be. Once it was our turn, we had to have the deposit reserved on the credit card. Every time we typed something on the machine, an error message immediately appeared. We were told: we cannot reserve the amount long enough. This is nonsense, because we were able to do this later as usual. So we did not get the car (after they did try to get us to pay 4 times the amount). The message was: contact Carjet and you will get your deposit back. That same evening we contacted Carjet for a refund, and help with a new reservation. Now, 3 weeks later and 2 more attempts to get in touch, we still haven't heard anything. And there is no way to find another way to contact them. So we are still waiting for a refund. At this point it feels like we were scammed by Carjet, and escaped it with their partner CARANDGO. I would never rent a car from this party.”
“Beware of this scammer!!! We rented the car online for 17 days to pick up at Vilnius airport. When we arrived, the car we requested was not available since we showed up 1 hour passed the pick up time… I rented a car for 17 days, and it must be available whether I am using it or not!!! I was offered another car that was 3 times more expensive than I originally “booked”! When I refused to overpay, they charged me the deposit. I ended up booking the car at the same building from another service provider for the same price I ordered the original car. In addition, I have noticed multiple complaining customers at the Car-shit booth. They are scammers collecting deposits, and counting that confused renters will pay what they will ask at the rental office. Beware! Wandering where is federal agency that must protect the consumer from the scammers such as this garbage?!”
“Arrived at Airport Nice and indicated our flight number. They knew exactly when we are going to arrive (on delay) - at 9:50 pm.
So - the shuttle to get the rental car should have been opposite of Terminal 2, exit A1, where "Hotels" are indicated.
We waited there for nearly two hours, called the "customer hotline" - nothing.
So we rented a car at Hertz, I called my credit card hotline to report this fraud from CarJet and letting this transaction be blocked and not executed.
We lost over three hours regarding this matter, but finally we are on the way to Ramatuelle.
If you are not Clint Eastwood, don't rent anything from them, not even air.”
“Worst customer service, my partner ended up missing my cousins wedding with we flew from Australia to Greece for half way across the world for. We asked for a refund as they didn’t pick up my partner from the airport to collect the vehicle we had booked. He waited an hr with no response, I asked for at minimum a refund it was only $91.51 AUD and it took them 6 weeks to find an excuse not to refund the amount. Absolutely by far the most outrageous company I have ever dealt. Don’t ever waste your time or money on this company… if they had less than 1 star that’s what they would get”
“Trying to somehow make modifications on a booking in GR - no chance. Incompetent personnel, not willing to help. Very bad service. 0 out of 5. DO NOT USE.”
“I called into CarJet's customer service while at the Dublin Airport after NOT being able to find the car pick up point, and walking around for over 40 mins. When we finally found pick up point and called, rental company(Easirent) told us they "gave our car away" and to call carjet...which I did. Carjet company rep told me to make a claim to my airline...lol...but they would be happy to book me another rental, paying again! I I won't use carjet services again and that this felt like a scam.
Further, I called Budget rental directly at airport as I still needed a car and their price was same as original price given by carjet and cheaper than second price carjet attempted to charge me.”
“We booked a car for two days paying $50. When we went for a pickup at the Belgrade airport, they said they don't have any car available and that they processed the refund. In reality we never received any refund.”
“I rent a car in istanbul through carjet.com , ones i reach to collect my car they refuse to give it to me because my local license is in arabic and i already have an international license, as per the car jet policy is it is arabic i have to bring international license and this is what i did.
I contact carjet but no even minimum action taken , they are not answering me even after sending all prof documents .
They are improfessional company and even employee.”
“Zapłaciłem 200 euro za wynajem auta.
Nie dostałem żadnego potwierdzenia. Mimo wielokrotnych prób kontaktu nie udało się porozmawiać z kimkolwiek.
Omijać szerokim łukiem.”
“Worst car rental experience. Stay away.
They never send me the rental voucher and charged me the full amount online.
I rented with my driver Licence before with carjet and booked their insurance though the second time I booked with them they said they can’t insure people with my resident country. Total scam!
Could not reach anyone so will dispute with my bank.”
“What went wrong? Everything. Our flight to San Diego was delayed couldn’t get in touch directly on phone and emails takes days to get a standard answer. The day after we want to collect the car and it was more than double the price at fox rental cars. They had not heard of CarJet and said we had to contact them ourselfs. Which did not work ofcourse. We eventually hired a car at Alamo to finally start our vacation. For weeks we are now trying to get our money back from Carjet. No succes. This is just how they operate. Booking is easy but when something is wrong it is impossible to get help or any service. Still no money back. Worst booking site ever. Stay away.”
“Über carjet habe ich in die Türkei / Istanbul ein Auto gemietet. 200 Euro als Kaution nicht zurückgezahlt. Habe viele Emails ab die Autovermietung Firma und an Carjet gesendet. Einfach keine Antwort. Ich habe Kontakt mit meiner Bank und versuche die Kaution als unzulässige Verfahren zurück zu holen. Schlechte Kundenservice.”
