“Terrible do not use!
I booked a car, paid $60 deposit and traveled by Uber to the airport to collect the car from Alamo as per the instructions…at the cost of $65, the person at the desk said they have not got a car for me… and there’s nothing that could be done. Outcome no car rental, I was stuck at the airport…and had to cover the cost of transport to get back into town. Terrible terrible experience.”
“They withdraw €800 from my bank account taking advantage of the "penalty" permission to withdraw money only if the car had any new bump or scratch, which was not the case.
I am months dealing with Carjet to get this money back, but they simply won't care.”
“I do not recommend this company, on the rental website they cheat that you can use a debit card, so they want to get a higher fee for renting a car, then they claim that you do not meet the rental criteria and they do not want to refund the money, shame on you.”
“My booking CJT-159323772 total amount €969 and made partial payment of €638 through my visa credit card. The balance of €331 will be paid upon collecting the car. But when I received the final invoice the car rental co Hertz charged my €572 ! What happened to your billing system ? Pls check and correct the invoice immediately !”
“For 20 years, I've regularly rented cars, primarily with Sixt or Hertz. This past Christmas, I used Carjet at an Enterprise location in Frankfurt at Zeil 5. I was given a dirty VW Golf with a half-full tank, parked a mile away from the station. Upon returning to the station, I was told no other cars were available and advised to cancel my booking. I informed Carjet of the situation, but they refuse to reimburse the €77.41 I paid. It's true that no replacement automatic vehicle was offered, as none were available. Be warned: Carjet is the worst car rental company I have ever dealt with. I will not let it go I called car jet the same day and wrote about the incident which has been acknowledged”
“Communication is appalling. Tried to contact them by phone and email - nothing. I wanted to cancel platinum insurance before the rental began but they did not respond. Have phoned and emailed numerous times to no avail. Please do not use this company - I won’t ever again and I’m now considering taking legal action. If I could give them no stars, then I would. Disgraceful.”
“After I paid I received no communication what do ever of my booking, fortunately I had taken a screenshot of the booking number. I took the option of paying R500 per day extra for Insurence but when I got to collect the car I was told it is basic third party Insurence which means I am liable and must pay and then try and claim it back, on top of that I had to pay 4 x the rental as a deposit. The very helpful person at Eurocar just shook her head and said Carjet is ALWAYS a problem.
Do yourself a favour and do not book through this company, it misrepresents and is dishonest in what they sell.”
“Total unintentional booking mistakes acknowledging . Was not aware that I required a credit card for deposit at time of booking. No change booking they will not help you. Absolutely disgusting customer service. Very unprofessional unhelpful and lack any sense of humility . We just wanted to change the name of booking to my wife’s name as she has credit card they don’t help you and use the no change policy to their full advantage. Do not book a car with them unless you read the small print first. Total Bullcrap!”
“Not recommendet!!!
Let the fingers from them!
I booked a car for 5 days, pick up Malta airport. Online payed: 50€
Paying on arrival: Another 160€ hidden costs
This company let me pay on site a second insurance (thats problem i know from other carrentals) but this time they didnt give me the 50€ from the first payed insurance back, even that they have to because it was a upgrate. They told me they cant, because i "started" my booking. Plus they charged for petrol 50€ extra for a half tank, but on the island you cannot drive so much and it would be a way cheaper, if i would fill the petrol myself (1.35€/L).
Not that it would be enough, they charged another 25€ for return the car on weekends, you couldnt see that amount on the onlinebooking when i filled in the dates of pick up and return.
To say it clear, the people in this company are racketeer, let the fingers from them and does not support them as well.”
“Do NOT use it!!! My money was taken, got a call from Irish company 4 days before moving out that no van is available, I still have not been refunded my money by this Spanish broker company.
Horrible company!!!! Liars, thieves! Communication is awful. Outrageous the way they "work". They never reply any of my complaint not even about the money they must refund!”
“This is a scam!! I had booked a car from Gatwick airport for Christmas and they didn't have any available - promised me a refund which never happened !!! Cheap prices to scam you ! i have to go through Europcar and pay more than double - at least they are reliable ! DO NOT FALL FOR THE CHEAP PRICES ! SCAM!!”
“I only gave 1 star as I cant give 0. I paid for a hire car on the website, went to Eurocar the next day with my 2 children and they didn't have a car for me. They told me I would be fully refunded by Car Jet as I haven't had a car and still 3 weeks later no refund and no communication at all from Car Jet!! Please can someone contact me and give me my refund! Avoid this company!!!”
