“I booked car by carjet. The company didn’t give me a car and I cancelled directly my booking. After 4 days carjet gave me back 53 euros from 279 euros they took. I don’t recommend carjet,better you make booking directly with companies”
“Con Artists - Avoid at all costs. They cancelled by entire weeks booking because I was over an hour late to collect. They made no effort to compensate me or facilitate another car. Never heard of a rental company having a 60 min collection window. Absolute money racket.”
“I want to give -10 u fortunately its not possible. They have waisted my time ..that was more important. They mentioned pick from airport but they are far from airport.”
“Beware CarJet! They give essential information about some additional fees not directly in confirmation but hide it behind some additional buttons where you have to find it yourself and if you don't find this then the car rental company will later demand from you additional payments several hundreds of euros.”
“I changed the pick up date and when I arrived at Larnaca they had no knowledge só the car was rentes to someone else. I m asking for a refund and getting no answer. Very disappointing. Never again”
“I have rented cars several times through Carjet. Alway positive.If you don't need their support, it's a great car rental broker. But once you need their support, it's very bad. My credit card was charged for 487,- after I returned my car without damage and fully fueled. I returned the car on 08MAR25 and so far they have not been able to tell me why my credit card was charged. Even after several requests, the same answer, we are waiting for Hertz. I prefer not to write reviews like these, but I feel helpless. My legal insurance is currently working on this case.”
“I’m extremely disappointed with the level of service I received. From start to finish, the experience was frustrating and far below expectations. Not only was the service unprofessional, but there was also a complete lack of communication and care. I wouldn’t recommend this to anyone — it’s truly unacceptable”
“We booked a car and the driver was supposed to pick us up from the airport at 1am. He never showed up. Carjet did not offer any help. We had to take a taxi in the middle of the night paying enormous rates. Despite several emails sent to carjet, the money has not been refunded so far and the company is unresponsive. Definitely not recommend.”
“Even though they do have a straightforward booking process and everything goes smoothly... until it doesn't. Putting a seamless online sales process together is apparently easier than being genuinely customer-friendly. The booking fee (at least the part that goes to the actual rental company) should be refundable if the rental company refuses to provide service for any reason, any time before the rental starts (it does happen!). The 48-hour cancellation policy only makes sense if the customer cancels. In my case the renting company cancelled on me and I still got no money back. I find this appalling and just a simple rip-off. Never using Carjet again.”
“Worse experience ever. Carjet charged us extra to take an insurance only for the car vendor to request we pay an additional 340 pounds for a car we already paid carjet insurance for. Carjet said it’s too late to get a refund and the customer service guy dropped the car when we asked for an explanation for the extra insurance we paid on their website. Total scam. Better to go directly to the provider.”
“I rent a car in Dubai via carjet and had really bad experience. The car was old, no navigation, bad quality and not safe. I would not recommend to anyone.
To pick up and return I had big problems and cost over 2 hours to meet the person at airport.”
“I was cheated, I paid for 950km and on the spot I got a car for 820km, I flew to Madrid at 1am, I had to wait until 7am to get the keys to the car, because no one from Car Jet informed and did not give my details to the company that rented me the car. I paid for more and got less.”
“Terrible Experience – No Customer Support When Needed
I had an extremely disappointing experience with CARJET. After booking a car through their platform, I encountered an issue at the rental desk (EASIRENT) that prevented me from collecting the car.
I immediately tried to contact CARJET for assistance — I called twice and both times their phone line was turned off. I also tried to use the online chat but waited more than 10 minutes without ever being connected to anyone. There was absolutely no support available when I needed it most.
Because of the lack of customer service, I lost the full amount I paid and was left without a car. CARJET was completely unreachable in a critical situation.
I would strongly advise others to avoid booking with them. If anything goes wrong, you will be left alone without any help.”
“Well in advance, we have booked a family-size car online for a little over $400 for 8 days in Miami. The rental voucher clearly stated everything was paid for, including insurance. Upon our arrival to the rental facility (which was not easy to find), they wanted to charge us almost 4 times the initial price!!! We left, hence, losing our deposit of $150, and rented from Alamo for $700, same car size. Will never book again through CarJet, a bunch of crooks!”
“CarJet is cheap. however while it may offer competitive prices online, the company has developed a poor reputation due to widespread and consistent complaints from customers.
Unreliable Service: Many travelers report arriving to find no cars available or being denied service due to unclear or unfair terms.
Hidden Costs: Unexpected insurance fees, deposit issues, and extra charges are common.
Poor Customer Support: Difficulties in contacting CarJet or receiving help after problems arise.
Refund & Cancellation Issues: Customers often struggle to get their money back when plans change or issues occur.
Not UK-Based: Although it operates in the UK, CarJet is a Spanish company, making complaints and legal actions more complicated for UK customers.
Finally, CarJet is generally not recommended. The potential savings are often outweighed by the risk of unreliable service, hidden fees, and poor customer support.”
