“How we wish we had read all these reviews before we booked! We realised we had put the wrong date into the booking after we had paid and went to amend it (literally 10 minutes after!) and there was a disclaimer on the booking to say "no amendments/ no cancellations / no refunds" - so we went directly to the company the car was coming from. In this case, it was Green Motion at Gatwick. We told them we would be 24 hours later than we had put on the booking. You'd think this would be enough... We arrived at 12pm on the day we stated and the employee told us they'd given the car to another customer at 2pm the previous day as we were a "no-show".
No phone call. No "where were you?" but because they don't get their money from Car Jet until the booking is settled, they obviously don't care.
So we've essentially paid for two weeks of a car we don't have - with no way to contact Car Jet AT ALL and no recourse from Green motion. So we have to go down the credit card company route. this is appalling. How are they even still in business?”
“Not happy. The price was right. Did not complete booking but they managed to book two cars in my name. There was one number different on both contracts. It wasn’t until I rang airport direct that I was told there was two cars booked in my name. That phone number on website does not work. I would rather pay more and have confidence in my booking”
“I am writing regarding a refund request for the prepayment made for a car rental under the above-mentioned booking reference.
When attempting to collect the reserved vehicle, I was denied the car rental service on the grounds that my international driver's license allegedly did not meet the requirements. However, I would like to point out that immediately after this incident, I was able to successfully rent a car from another rental company using the exact same driver's license without any issues.
Given that the service was not provided due to an unjustified reason, I kindly request:”
“Even this star is too much!!! Biggest scammers ever! Our flight had a delay and they cancelled our car for the whole week! Flight details were provided to them, but was not forwarded to car dealer. They don’t respond anymore via email. They won’t refund us. This is so wrong! Too bad I didn’t do my research before booking! But I won’t stop tell the whole world about them!”
“Be careful. I booked a car in Malta. They decided to cancel my reservation and gave the car to others due to I was 5 hours delay. But not because of en, but because plane delay. So had really bad experience with that company which relay on OK Mobility company. Do be careful as well with OK Mobility company”
“Paid £200 upfront for my car hire got to Surprice Car rental at Heathrow and was asked to pay more for insurance etc, apparently not included in the price we paid upfront. Meant to be a cheap car hire ended up costing us over £800.”
“Ik heb meerdere keren geprobeerd contact op te nemen met de klantenservice van Carjet, maar kreeg geen gehoor. Ook heb ik mijn adres meerdere keren ingevuld, maar telkens stond er een ander adres in de bevestiging. Dit heeft voor veel verwarring en frustratie gezorgd. Zeer teleurstellende ervaring! Ons geld dat we vooraf moesten betalen zijn we ook kwijt! Zeker NIET betrouwbaar. Echt jammer dit!!!!!”
“Ik heb meerdere keren geprobeerd contact op te nemen met de klantenservice van Carjet, maar kreeg geen gehoor. Ook heb ik mijn adres meerdere keren ingevuld, maar telkens stond er een ander adres in de bevestiging. Dit heeft voor veel verwarring en frustratie gezorgd. Zeer teleurstellende ervaring! Ons geld dat we vooraf moesten betalen zijn we ook kwijt! Zeker NIET betrouwbaar. Echt jammer dit!!!!!”
“After paying carjet 63euro we had to pay another hidden 70 sterling to Drivalia when we went to collect the car it was not on the terms and conditions .
Felt we were ripped off
Very disappointed with carjet”
“I have used CarJet for several years without problem but recently had a significant issue with deposit repayment on a booking brokered by them that has revealed a basic flaw in their service. This issue has cost me an additional EUR 170 and CarJet has responded disingenuously to avoid responsibility.
On 5 January 2024 I rented a car from MOVIS CAR RENTAL at Agadir Airport in Morocco for 2 months. I had been assured in an email from CarJet's "Head of Customer Happiness" Claire Davis dated 31 October 2024 that "MOVIS CAR RENTAL will ask you to leave a deposit of 1400.00 €. They won’t actually take any money – they’ll just block the deposit from your credit card in case there’s any damage." However, despite the assurance, when I collected the car, I was in fact charged EUR 1500 (not EUR 1400) to my credit card.
As the payment was in Dirhams, I had to pay a bank transaction charge. I then had to pay a further charge on the repayment I finally received 10 weeks later (MOVIS assured me when I returned the car that repayment would be processed within 24 hours but ultimately this did not happen for another week - I then had to wait a further week for funds to arrive). In addition, I had to bear the risk of currency fluctuation over the intervening period myself.
As a result: on 5 January I was billed MAD 15,000 at a cost of EUR 1,525.40. On 18 March I received back the deposit at a value of EUR 1,355.39. Thus, I made a loss of EUR 170 on the deposit payment.
When I engaged CarJet support over the issue I received the following reply:
"We made your claim to Movis and they explained that a block was not possible as they expire after 30 days. Since your rental was 56 days, you would have to return to the office to renew the block after 30 days. They said they offered the alternative option to charge the deposit and then refund it after the rental. They insist that this was explained and agreed upon. They refunded the same amount that was charged so they cannot make any reimbursement for fees that may have been charged by the bank. I'm sorry for any confusion that may have occurred but there is nothing we can do in this instance."
In fact, no such offer nor explanation was made by MOVIS. This was a false claim which I have no means of disproving. As a result, CarJet have avoided all responsibility.
I will be penning a separate review for MOVIS. Beyond the deposit issue, the vehicle was in a poor state of repair when I collected it. The tyres had clearly not been checked as all needed reinflating, and one had to be replaced as it would not hold its pressure above 0.6. The dangerous emissions warning light remained illuminated throughout the trip. Repeated attempts to call the service line numbers provided by staff went unanswered and no replies were ever received. On collection, the fuel tank was also on one bar and the wiper fluid level also almost empty. Finally, I was charged a cleaning fee on return and received a rude and contemptuous reply from the attendant when I challenged this.
The primary issue therefore lies with MOVIS. But I highlight these issues to demonstrate that CarJet clearly fail to monitor and manage the quality of their car rental partners. They will also take the word of their partners over their customers without evidence. And when they are confronted with an issue, they avoid taking responsibility or seeking a fair resolution.
In summary, CarJet offer a convenient and affordable range of car rental options, and on an individual level I found their support staff courteous and helpful. However, there is a systemic issue in terms of their quality assurance and customer care which makes it impossible to trust their services, nor their willingness and ability to provide conscientious support when there are issues. As a result of the bad faith they have shown then I will not be relying on them again.”
“After renting a car from Carjet in Malta, I paid for two insurance policies. However, upon picking up the car, it turned out that the company handling the rental was their partner, who is not responsible for Carjet's actions, and vice versa. I ended up paying three times more for the rental than the original offer.”
“Booked a car for two months. But I had to travel overseas for an emergency. My husband tried to pick up the car but they wouldn’t give it to him. He rented the exact car for another 1500 euros for one month. I lost the origin 1500 euros and they won’t give me a refund or the car for the time I have left on the rental. It’s a total scam. Do not book with this company.”
