“Dreadful scam DO NOT USE THIS COMPANY. Terms on arrival to collect car were totally different to what I’d paid for, and insurance policy was not valid. They refused a refund and I had to take legal action. SHOCKING CUSTOMER SERVICE. Avoid. It’s cheap because they are con artists.”
“Two weeks ago I got in Porto to pick up a car that I booked through carjet website.
First of all I couldn’t get the car that I asked for (a seat instead of a vw T-roc).They said it was the same category. Am I the only one to think that ? Well I don’t think so.
Then they asked me to block 2460 euros caution in addition to the “full coverage package” they made me purchased on the website. This “full coverage package” does not in any kind of way imply that I need to block more money. I really felt like I got scammed. Even more when the society “surprice” asked me to pay 400€ to let me take the car. That’s something I couldn’t do anyway with my visa seeing that my credit car limit is way lower than that. I’m really confused because the website is not clear and I never though it could be like this.
I decided to cancel my reservation (at “surprice car”) and never took that Seat car while calling carjet explaining the situation. They didn’t want to hear anything and just claimed it was my fault.
The thing is that all of the amount have been charged on my credit card and screw up my Holiday. I REALLY don’t recommend this company. If you want to be sure you won’t be scammed just go book through a real truthworthy website and avoid CARJET !
Customer service is terrible and the insurance proposed is a joke !!”
“We rented a car in Dresden at the beginning of August and were satisfied. But a few days after the return, we noticed that the rental price had been debited twice by CarJet. We have communicated this to CarJet, but we have not yet received an answer as of October 6th. We will hand this case over to our legal protection. Be careful when booking through CarJet.
Prefer to pay directly to the car rental company.”
“We rented a car in Dresden at the beginning of August and were satisfied. But a few days after the return, we noticed that the rental price had been debited twice by CarJet. We have communicated this to CarJet, but we have not yet received an answer as of October 6th. We will hand this case over to our legal protection.
Be careful when booking through CarJet. Prefer to pay directly to the car rental company.”
“DO NOT BOOK WITH THIS COMPANY. I lost my money, booked a car but had to leave a deposit of €1000 which I didn't have. Tried to cancel but they refused to give me a refund. The worst company ever. Disgusting!!!!”
“When I make order online there was no talking about deposit but on the end they wanted deposit 2460€ for Peugeot 308sw
After my cancellation I didn't get any many back 😳
Shitheady!!!”
“Awful company,you are unable to talk or online chat to anyone. I made an error on my booking, by missing out a letter on my email. So, did not receive the confirmation. All they say when I try and contact them is my email doesn’t match. AVOID AVOID AVOID”
“DO NOT SEND 1 CENT TO CARJET.com They are a scam plain and simple. Use them only as a search and CONTACT OR BOOK DIRECTLY WITH EACH CAR RENTAL COMPANY.
Terrible company with zero customer service and rip off technicques at every corner. I booked what was a "fully refundable" booking, and when I saw I booked a manual instead of automatic transmission I tried to cancel and it said NON refundable.
I proceeded to the car rental agency and they told me carjet.com was a SCAM and the insurance offered was COMPLETELY USELESS. So I lost money and no way to contact them other than dispute the charges on my credit card.”
“CarJet is highly unprofessional and dishonest! On the site, it says "No Credit Card Fees, Free amendments and cancellations". I tried renting a car. ONLY AFTER accepting my payment by debit card, they inform me I have to leave a high deposit by credit card, which I can't do. I immediately cancel the booking, but Carjet refuses to reimburse me, stating: "To obtain a refund of a prepaid booking you must cancel it at least 48 hours before the start of your rental using the links contained in the voucher". This information is, of course, hidden somewhere in the fine lines of the site. In my case, I booked the car on THURSDAY 20/08 at around 6:30 pm to collect the vehicle on SATURDAY 22/08 at 9:00 am. This means, from the moment of booking to the moment of collecting the car I would have less than 48 hours so it would be totally impossible to cancel the booking 48 hours before the start of the rental. Even so, they DID NOT inform me about it or about the credit card deposit they would later ask. They took my payment, refused to reimburse me and won't answer my emails!”
“Highly unprofessional and dishonest! On the site, it says "No Credit Card Fees, Free amendments and cancellations". I tried renting a car. ONLY AFTER accepting my payment by debit card, they inform me I have to leave a high deposit by credit card, which I can't do. I immediately cancel the booking, but Carjet refuses to reimburse me and won't answer my emails.”
“DO NOT USE THIS COMPANY!!! THEY MIGHT BE OK IF THINGS RUN SMOOTHLY BUT IF THERE IS ANY PROBLEM THEY DON’T WANT TO KNOW. THEY WILL PAY YOU LIP SERVICE BUT THATS IT!!! NO CUSTOMER SERVICE”
“Booking was incorrect. Tried to amend my voucher & the option did not work. Tried to ring them unsuccessfully & cost me a fortune to not get through. Tried to cancel entire booking. Couldn't due to THEIR mistake! Then they sent me 2 emails confirming cancellation, but with NO REFUND again due to their mistake not mine. Best of all carjet forgot to cancel with the car hire firm. Therefore I collected the hire car & couldn't fault my experience with them. In future I will be happy to deal direct with the hire firm themselves. Carjet are fortunate to get 1 star from me. Total shambles!”
“I was offered full insurance abs zero excess, when I went to collect the car the rental company said if you want full insurance you need to pay extra , i try to contact car jet no reply . Just automated email beware not trustworthy comany”
“I booked a car via CarJet to pick-up at Schiphol airport from GoldCar outside of the airport. The CarJet voucher included what appeared as sufficient information on how to contact GoldCar representative and how to pick-up the car.
I followed the instructions but found no GoldCar representative and could not reach them in phone number included in voucher. Being late, after one hour of not having been able to contact GoldCar, I rented another car. While picking-up the new car, with no time to spare, I have been contacted by a GoldCar representative. I explained that under the circumstances I had to cancel the booking. They understood and apologized but said that I should contact CarJet for the cancelation and the refund.
Later in the evening I logged in CarJet site and asked for a cancellation explaining the circumstances. CarJet replied with a no-reply “dry” email saying that they accept the cancellation but that there will be no refund after the hire period has already started.
Following that, I have sent several messages to CarJet and even contacted GoldCar. GoldCar have been understanding (I could talk to a person) but would direct me to CarJet for any refund.
Bottom-line: CarJet pocketed the money for a service that has never actually been provided. GoldCar claim they got nothing and where happy to cancel. Worst of all it is impossible to contact in a meaningful way CarJet. There is just no after-sales customer service.”
“Das ist eine totale verarsche. Wir haben ein wagen pber carjet reserviert auf Rhodos Griechenland, bei der ankunft wurden wir abgeholt und zu Abbycar ein angeblichen Partner von carjet gefahren. Als wir dabei waren das Auto anzumieten, wurde uns gesagt das, das Auto nucht versichert sei obwohl wir eine vollkasko Versicherung für 5 Euro mehr abgeschlossen haben. Dann hat die Dame uns gesagt das wir das auto so nucht anmieten können da wir sonst 1150Euro extra zahlen müssen. Sie hat gesagt das wir die möglichkeit haben 175 euro zu zahlen damit das Auto versichert sei um es anzumieten. Nach 45 min und die 159 Euro die wir bei der Reservierung gezahlt haben und 175 Euro extra für die Versicherung haben wir das Auto endlich bekommen und mussten sogar 100 Euro bar aös kaution noch hinlegen. Sowohl CARJET als auch ABBYCAR sind dir größten Betrüger. Wir haben somit 334 Euro für ein heruntergekommenen Fiat Panda gezahlt und empfehlen qirklich jeden der diese Bewertung ließt, niemals aber auch wirklich niemals ein Wagen von Carjet oder Abbycar anzumieten. Ps ich habe nachdem wir das auto bekommen haben, 1,5 std in der telefonwarteschlange von Carjet gewartet und niemand ist rangegangen. Ich werde dagegen rechtlich vorgehen.
Leibe Grüße”
