“They run a fraud scheme. I booked a vehicle on their website with pick up in Paris. The rental agency refused to rent me a car citing some problem with the paper work. The agency cancelled the reservation assuring a full refund from CarJet since I did present myself for pickup and the cancellation was on their account. CarJet refused to refund saying that I requested for cancellation after the pick up time. Seriously! How will I know if the rental agency is going to refuse beforehand. They made money out of my misery. Pitiful!”
“I would like to request all my brothers of UAE and Gulf Countries to never take car with Green Motion Car Rental and never make booking with CarJet.
I am resident of Dubai and currently in London to take care of my pregnant wife.
I really had bad experience with Green Motion Rental Car. Yesterday i went to pick the car from your branch at HolidayInn, it was such a horrible experience to deal with the staff and i never faced this issue with any other car rental company. She asked me for ID documents and i provided her my Original UAE Driving License and original BRP. She also requested for original passport which i didn't carry as it's clearly mentioned on booking confirmation email to provide Either Original ID documents or Original Passport. Eventually i had to come back and get back my passport from Hayes in Uber. I was asked for unnecessary requirements which had never been asked by any other car rental company. I wanted to take the car for emergency purpose as my wife is 40 weeks pregnant and i need the car for taking to the hospital as it's currently unsafe to travel in any mode of transport.
I had made the booking # CJT34332758 through CarJet which is a fraud company as there is no contact information on website and today they automatically cancelled my booking though i never requested for it. Now my money is with Green Motion Car Rental and i have all valid documentation but now they are asking me to get in touch with CarJet.”
“Biggest scam of car rentals took my money got to the place and they asked for more money!! Asked for a refund to be told they don't do refunds!! BUT I CANT GET THE CAR!!??? Lost £200 because of carjet. DO NOT USE THEM! Posting this on EVER site possible!! People need to know the truth!””
“It's a plain scam. They take your money and they won't send you a confirmation email. When you try to cancel your booking, website won't recognise your booking number.
Plain scam. Please Mstercard and Visa DO blacklist them.”
“Would be zero! Biggest scam of car rentals look my money got to the place and they asked for more money!! Asked for a refund to be told they only do refunds upto an hour before the booking!! BUT I CANT GET THE CAR!!??? Lost £184 because of carjet. DO NOT USE THEM! Posting this on EVER site possible!! People need to know the truth!”
“Beware - This company is extremely poor and should be avoided at all costs. Attempted to make a booking, for which they took the money. Following day (27-April-2020) they sent an email saying they could not fulfill the rental required. But have not refunded the money, sent two emails which they haven't had the decency to reply too. The phone number given in the review on this site is not working or they aren't replying. Its a simple thing to just refund my money so why hasn't it been done.”
“These guys are total scam artists. DO NOT BOOK A CAR WITH THEM! Their website is super shady, they take your money, and do not give you a booking reference so you have no idea if you have a booking. Then when I asked for a refund because I had to get a booking elsewhere.... they refused to give me my money back! I called their "customer service hotline" - was put on hold for 45 minutes then was promptly hung up when I did say hello. DO NOT BOOK A CAR WITH THEM!!!!! DO NOT GIVE THEM YOUR CREDIT CARD!”
“WARNING= Do not consider using this company, like many before me i was robbed of my money by them, booking made whist stranded in London Gatwick, money taken soon after and was supposed to receive Vouchers and confirmation e-mail, nothing sent and no way of contacting them, had to hire a car from SIXT who were brilliant.
Have made complaint and have just been lied to and continually fobbed off with excuses from the many e-mails from them since.”
“No way to contact carjet to cancel during coronavirus and no email from them. Disgusting. Have looked up number and email address on internet and nothing. Cancellation on website doesn't work.”
“Absolute scam and I will tell every single person I know and tell them to tell everyone they know to keep clear of Carjet. Money taken and then no contact from Carjet and no car or explanation. No way of contacting them by phone or e mail. Disgusted as we were flown to London on a rescue flight and had to get back to Bristol. Will continue to warn people about this”
“Avoid this company at all costs!
I booked a car to pick up in just over an hour from Newcastle Airport, I felt safe in the knowledge that all would be well as they clearly state on their website "Free cancellations and amendments up to cancellation".
After I had paid for the car they then sent me an email with their terms and conditions these state "There is a £1500 excess", not a problem I thought that was fair. What they fail to say is that this is not an excess, at point of collection they physically take £1500 from your card and refund it on return.
As I was collecting the car 40 minutes later I didn't have an additional £1500 to pay on a £140 hire. I couldn't even put this payment on my wife's card as they insisted it needed to be in my name. As such I cancelled the booking 30 minutes after I had booked it feeling safe in the knowledge I would get a refund as it stated in huge writing on their main website page. The refund has not been forthcoming and there generic reply to me has been that as I cancelled within an hour of pickup no refund is due. I cancelled 30 minutes after booking and as soon as they emailed me their terms and conditions.
This is in direct contradiction of the advertising on their website. I have raised a dispute with my bank to have my money refunded and have reported the company to Trading Standards. I would encourage anyone else caught out by this company to do the same.”
“This company is tucked away from all of the reputable professional car hire firms & now I know why they are absolutely abysmal,after paying for fully comprehensive insurance they still want a £1500 deposit on a credit card, when I refused the car after a multitude of rubbish service & was told a refund would be no problem, but yes you guessed it they have refused to refund my money & also asked me to stop putting reviews on here !!,but I will not as I want to warn others what a rubbish company /companies this is DO NOT USE under any circumstances they are total scammers,take you’re money but No service, absolute Rubbish!!!”
“I am so pleased I read these reviews before booking.
I never believe offers that are too good to be true, as usualy they are.
Thank you to those unfortunate people who have suffered at the hands of this comany - hopefully others will read customer reviews first and not use them either.
No customers will mean no business!”
“Platinum Excess Waiver scam.
The Carjet web page miss leads you into thinking there Platinum Excess Waiver will allow you to collect the car without a credit card, this is not the case!!
go direct to hire car companies, carjet is a middleman!”
“Don’t go with Carjet. I went in the Algarve, hidden costs to the point when I got there I couldn’t pick up the vehicle and I was stranded because they tried to lump extra unaffordable costs with me. They may look attractive being cheaper at the outset but believe me they’re not when it comes to getting the car. I tried to claim some wrongly sold insurance back as I wasn’t even using the car for the week I paid for it because of extra costs, and they replied along the lines of ‘you should have read terms and conditions’, yes, the same terms and conditions that 99.9% of people do not and will not read. No refund. Thieves. Avoid.”
