Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,636 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,636 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

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“Purchased these sweaters as Christmas gifts, they were better than I had expected and even better when the recipients absolutely loved them. Very happy.”

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Posted 4 years ago

“If you’re looking for an authentic taste of Ireland I highly recommend carrolls. I bought a gift box for my mother who is Irish and she absolutely loved it.”

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Posted 4 years ago

“Nice site with a good choice of gift items. Easy to navigate”

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Posted 4 years ago

“I would love to give you 5 stars, but I ordered a "Merino" wool sweater and received a "new" wool sweater instead. All of the other items were great. Thank you.”

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Posted 4 years ago

“Took 5 weeks for my gift for my aunt to be delivered to her address. Too late for Christmas and by the time it got to her address she had left for Florida so won’t get it until she returns in March. I found the customer service very poor, slow in getting back to me and not helpful at all. Waste of €50.”

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Posted 4 years ago

Hey there, We're sorry for the trouble with the delivery! Different couriers were having some delays through Christmas. I can certainly drop you a message and we can discuss options, if you'd like. If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Items didn't arrive.”

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Posted 4 years ago

Hey there, We're sorry for the trouble with the shipping! I believe you've been in touch with our customer care team, and replacement had been shipped out to you but if there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“I ordered 2hampers only to receive one then had to chase down the second to find you had not got what I ordered the substitute was average amazing but child’s one was very good”

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Posted 4 years ago

“Excellence in products and service. Love Irish wool !”

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Posted 4 years ago

“Sorry but a can’t give a good review. I ordered gifts on the 15th December 2021 and still have not received them. I wrote an email a few days back to enquire what happened and when they were to be delivered. Still no reply. I really need someone to contact me. Regards”

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Posted 4 years ago

Hey there Kevin, We're sorry for the trouble with the order! I can drop you a message and explore options with you, if you would like. Please let us know if there's anything else! Kind regards, Conor

Posted 4 years ago

“I purchased the Newgrange diffuser set and it was advertised wrong. One of the scents was discontinued and replaced with another scent. Please correct this error on your online catalog”

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Posted 4 years ago

“It just arrived half of my gifts, and Im not sure who can help me to check my other order”

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Posted 4 years ago

“Lovely products at a great price Delivery included is a great bonus especially overseas, Ordered the map of Ireland jigsaw as part of a hamper to Australia, unfortunately this was substituted,”

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Posted 4 years ago

“Very happy, I bought Irish coffee glasses for my daughter and son in law, the were very happy with them.”

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Posted 4 years ago

“Ordered jumper very good quality delivery brilliant highly recommend thank you”

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Posted 4 years ago

“Nothing turned up”

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Posted 4 years ago

Hey there, We're sorry for the trouble with the delivery! I've checked on the tracking and it seems like it was delivered. I'll drop you a note to discuss further details. Please let us know if there's anything else! Kind regards, Conor

Posted 4 years ago

“The set of mugs arrived broken.”

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Posted 4 years ago

Hey there, We're sorry for the damage to the mugs! We can certainly arrange for a replacement to be sent. I'll drop you a message to discuss further details. If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“sorry I can’t give any recommendation because I have still not received it. It’s been a long time so i’m still patiently waiting…..”

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Posted 4 years ago

Hey there Michelle, We're sorry for the trouble with the delivery! We've seen our couriers have faced delays with shipping throughout December and the new year. I'll drop you a note for further information. Kind regards, Conor

Posted 4 years ago

“Delivery times need to improve.”

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Posted 4 years ago

“Beautiful mugs. Thank you”

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Posted 4 years ago

“Wonderful quality cardigans.”

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Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,636 reviews