Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,636 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,636 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Quality product. Easy to order hassle free.”

Helpful Report

Posted 4 years ago

“Have ordered Butlers chocolates before, from another source. My order consisted of two parcels, four "crackers" in each. The first arrived intact, but later than I expected. The second package arrived a few days later, damaged, two of the crackers bent and a third, ripped.ariety P.S. I originally bought Butlers in London airport three years ago, a few containers. Everyone loved them. I have not been able to order the same combination since. This year was the same as last year, delicious, but not as delicious.”

Helpful Report

Posted 4 years ago

“Very good quality and quick delivery”

Helpful Report

Posted 4 years ago

“Bought items in the sale on line and items arrived into England with no difficulty. Customer service and support were excellent. Will be using again”

Helpful Report

Posted 4 years ago

“No one had the professionalism to contact me to let me know that my package was not to arrived as promised when purchased. I had to email to double check, and all I heard were excuses. I’ve ended spending more money on a 2nd item, as I needed the jumper before Xmas and you failed to honor your commitment. Also failed to help me get refunded ASAP, even when notified of this extra expense and the fact that I was in need of the funds. Seriously, not one of your emails showed genuine concern for whom happens to be a paying customer. You wasted no time to take my payment, and I did not delay it. However, you showed zero diligence and/or responsibility after that. If you cannot handle the volume, then be more responsible. You single-handedly ruined my holidays, all because you could not let me know that your orders were delayed. All it would have taken was an email. And now I know that it’s been 40 days since I’ve made my purchase and I’m still missing my money. And you only manage to arrange the pick up for the 24th. That’s 5 more days. How much longer after that? This is terrible.”

Helpful Report

Posted 4 years ago

Hey there Marcelo, We're sorry for the trouble with the order! I believe we've already been communicating but if there's anything else that we can help you with, please do let us know! Kind regards, Conor

Posted 4 years ago

“We're very happy with Carrols Irish Gifts. Even though it took some time for the package to arrive in the Netherlands we were very pleased with the content. All was in perfect quality and we'll be happy to order again in the future.”

Helpful Report

Posted 4 years ago

“I ordered 6 Steel Bracelets With Engraved Celtic Knot Design. Originally, I ordered one for myself. I love it so much I ordered 5 more for gifts.”

Helpful Report

Posted 4 years ago

“Absolutely LOVE what I got!”

Helpful Report

Posted 4 years ago

“Great products delivered on time”

Helpful Report

Posted 4 years ago

“It took a while, but my order arrived, so i am satisfied 😁”

Helpful Report

Posted 4 years ago

“bonjour je suis contente de ma commande sauf quil me manque un article et je n'ai pas de nouvelles malgres des mails envoyes... Jespere que cette fois ci jaurai une bonne nouvelle et que je recevrai mon article manquant! D'avance merci cordialement Mme Bouteleux”

Helpful Report

Posted 4 years ago

Bonjour, Nous sommes désolés pour le problème avec le stock ! Malheureusement, le chapeau que vous avez commandé était en rupture de stock et il a été remboursé. S'il y a un problème avec le remboursement, veuillez nous le faire savoir ! Cordialement, Conor

Posted 4 years ago

“Very efficient service, slight issue with item received but resolved immediately. Staff friendly and very helpful”

Helpful Report

Posted 4 years ago

“Great place to get some Irish souvenirs. Highly recommend!”

Helpful Report

Posted 4 years ago

“My gift has not arrived at its destination.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the trouble with the delivery! I've checked and it claims to be delivered. I can drop you a message to let you know the details, but if there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Excellent online service and prompt delivery,thank you.”

Helpful Report

Posted 4 years ago

“This is like my 3rd or 4th order. Sadly it will be my last. I made a mistake on my order and accidentally ordered 2 sweaters. I immediately emailed Carroll's and the difference in times between the email telling me my order shipped and the email telling me they couldn't change the order was 3 seconds. So I wound up with two of the same sweater. I could send it back, but I'll keep it to remind me not to order from Carroll's again.”

Helpful Report

Posted 4 years ago

“Excellent service, outstanding products, great quality and beauty”

Helpful Report

Posted 4 years ago

“Perfect. excellent communication!”

Helpful Report

Posted 4 years ago

“Great service arrived when they said it would and really well packed I would buy from this store again”

Helpful Report

Posted 4 years ago

“Hamper was delicious and clothing absolutely beautiful. Can't decide what was more awesome, receiving the excellent quality items or the care in packagung. Can't praise the items or company enough, excellent value for money. Absolutely love my purchases and can't wait to shop again with you x”

Helpful Report

Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,636 reviews