Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,636 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,636 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

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“great range of products that are great quality and value. I had to contact customer service also and they were great and very helpful”

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Posted 4 years ago

“Never received my order”

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Posted 4 years ago

Hey there, We're sorry for the delay in the delivery. Our couriers have been experiencing some delays recently and this has slowed the delivery. It seems like it has been delivered now but I'll drop you a note to see how we can help further. Kind regards, Conor

Posted 4 years ago

“First time ordering from you, very quick delivery and cardigan just as described, very happy husband who was delighted with it.”

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Posted 4 years ago

“Estupendo y calentito”

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Posted 4 years ago

“I would have given 5 stars only a belt i bought for my husband for Christmas came apart as soon he wore it.i have now had to take it to be glued back together.everything else I've had has been fine.”

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Posted 4 years ago

“Service was great until I made a purchase after that I only got email and refund for one item out of stock over a week later when everything was posted. I didn't got a chance to buy another gift for one child for a Christmas because it was too late. No response on my email either. All gifts went to Poland and after they left Dublin no way of tracking the package. Still don't know where they are. Mixed feelings about this shop. There is a lot of competition out there.”

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Posted 4 years ago

“Was very disappointed that I received an email after the parcel arrived notifying that one item was out of stock. Too late to order a new Christmas gift. The other items received were perfect.”

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Posted 4 years ago

“I received my items in France. They are beautiful and of high quality.”

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Posted 4 years ago

“Was able to order online easily, however, never heard anything past my initial purchase. Over a week later, I had to call the actual store and see what the status was. I am aware things get busy around Christmas time, but I ordered the items around 7 Dec, and we live in Bray. Had I known it would take so long, I could have picked it up myself in person. The lady in store was nice and said I would get a call from customer service with an update (I didn't) and then 2 days after that I got an email that the item was shipped. Luckily it arrived one day before I was meant to leave on holiday, but honestly, was very poor overall communication. I'm convinced that, had I not called and pressured people to send the order that I paid for (only 14 km south mind you), I still would not have my items.”

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Posted 4 years ago

Hey there, We're sorry for the delay in getting your order out to you! We had been experiencing an unexpectedly high number of orders at the beginning of December and this has caused us to be a little behind with shipping out our orders. I'm glad you were able to receive it in time, but I'm sorry that the dispatch was so delayed. If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Great would use this site again”

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Posted 4 years ago

“My husband was delighted with his new jumper. Fits well.”

Carrolls Irish Gifts 5 star review on 6th January 2022

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Posted 4 years ago

“Nice hamper and the recipient always loves them. Shipping can be expensive.”

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Posted 4 years ago

“I ordered the gingerbread houses before Christmas, while paying extra for express delivery, only to receive gingerbread houses today. Pointless”

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Posted 4 years ago

Hey there Raymond, We're sorry for the delay with the delivery! Our couriers had experienced some delays recently and this caused packages to be delivered late. I can certainly drop you a message to discuss options with you. Kind regards, Conor

Posted 4 years ago

“I received the order really quickly. Unfortunately the item was far too small so I need to arrange a return. This is turning out to be pretty impossible and is still yet to be sorted as communication is poor.”

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Posted 4 years ago

Hey there Steph, We're sorry for the trouble in trying to schedule a return! Unfortunately, we're only able to create return labels the day before and this can cause some trouble when sending them out. I'm glad to see that it has been returned and refunded, and this experience has helped us to adjust our process to make it easier to understand. If there's anything else, please let us know. Kind regards, Conor

Posted 4 years ago

“No show! Requested help tracking, no response”

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Posted 4 years ago

Hey there Deborah, We're sorry for the trouble with the delivery! Unfortunately, the courier couldn't deliver and it was returned to us and refunded. If there's anything else we can help with, please let us know. Kind regards, Conor

Posted 4 years ago

“My partner absolutely loved his gift❤everything inside was perfect , thankyou!”

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Posted 4 years ago

“I absolutely LOVE my slippers - the best I have ever had .... like walking on clouds! Very quick delivery - highly recommend.”

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Posted 4 years ago

“All arrived a little later than l thought but one can expect that in the times that we are in at present and Australian post is quite slow at the moment as well but my son over there is very pleased Wasn’t expensive either ..”

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Posted 4 years ago

“Great customer service. quick response, helpful.”

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Posted 4 years ago

“Bought as gift and it was perfect”

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Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,636 reviews