Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,536 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t think the hamper was worth £99.00, I paid for it. Not enough items really.”

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Posted 3 years ago

“The gift box was lovely, but i was sending it to spain & only half the address was put on it so very lucky it got there, also the hand written card was very badly written...it should have been printed....very unprofessional looking....i'm sorry, i don't like to critizise but feel it has to be said 😕”

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Posted 3 years ago

“I have no problem with the company but the product received is very poor quality. I have previously purchased an Ireland flag from you and it lasted well over a year but the content of the latest flag received cannot be the same as the previous. It has only been flying a few months and it is in tatters already (see photo provided)”

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Posted 3 years ago

“Great item received st patricks day badges but delivery stated 2 days took longer would be helpful to customers if stated how long despatch of item would take”

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Posted 3 years ago

“Items were unique but came broken. Disappointed as they were to be gifts”

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Posted 3 years ago

“Haven’t received the order. Placed 11-24. Shipped 11-27. Was told 57 business days to the US. Sent a request to find out what was going on Thursday 12-16. Said they would respond in 24 hours. Nope. Just checked this am and see it made it to US yesterday 12-17. Hoping to have it for Christmas?!?!”

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Posted 3 years ago

“Items i ordered for my brother in Australia were not delivered to him yet”

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Posted 3 years ago

“These were purchased as Christmas gifts but the packaging was inadequate for such a purchase. One chocolate bomb was broken in each of the boxes - so I can only get two good gifts from the order. Before I received the first order a second one was placed. I have not yet received it so only time will tell. Since some are broken I can see that the chocolate is rather thin, so seems the price was high for the product delivered. I’m sure you have other lovely items but I will not be ordering the Chocolate Bombs ever again.”

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Posted 3 years ago

“Hello! I received prompt replies to the issues I have with my order, and your Customer Service Reps were very nice. The thing is.... I ordered 2 pairs of knitted white bedroom slippers, but, because my feet swell a lot (I'm 81 years old and with a severe liver condition which causes the swelling), and I put the slippers on and only tried them out on my carpet (and I wore peds with them), but, within 30 minutes the cord that is within the edge of the opening, I think due to the fact it doesn't "give", caused my feet to swell horribly, so I need to return them. I have a really old pair of very similar ones (cheaper grade) and, when I found your higher quality slippers, I was elated! Anyway, I read on your site in order to return an item, to contact you for instructions and to set it up. I did this, on line, and received instructions I would have to have a printer to print a return label for free shipping. However, I don't have a working printer and asked how to handle. A different Customer Service Rep replied and offered for me to keep them and she could give me a refund of half the amount. I honestly don't have anyone who wears a size 8, so I can't sell or gift them to anyone else. I wonder if you could send a return label to me, so I can return them. I am so disappointed they won't work for me, as I have not been able to find a slipper that works and have been looking over a year. I absolutely LOVE these, but that roping - with no give - causes the swelling to be extremely bad. Please advise a solution. PS: I did review your site and love all of your products and have told many of my friends to check it out, as you have awesome offerings. These bedroom slippers are beautiful and so nice and your people are great! Celina Branton, 101 Jones Avenue, Calhoun, GA 30701 706-270-3845”

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Posted 3 years ago

“I can't rate anything because the ordered goods 23.11. 2021 has not come so far. And it was a gift for Christmas. Cardova”

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Posted 3 years ago

“I had ordered of the same 4 items as gifts on 11/19/21 and on 12/8/21 I received my order but only 2 of the items were in the box. They are sending the other 2 but it will not be received in time. So I am extremely disappointed. I tried to plan ahead with plenty of time to receive items in time. I informed them of when I needed items hoping they would send through express mail.”

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Posted 3 years ago

“It was very easy to put together and my daughter was delighted with it but it had past the expiry date by 4 months so it wasn't edible. It was 15 euros and that was sale price and I thought it was expensive.”

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Posted 3 years ago

“Lovely gifts...shame about customer service online. Highly lacking! Such a shame, as I probably won't buy online with them again.”

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Posted 3 years ago

“All good,except the card with the message on it to say who it was from etc,was missing.”

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Posted 3 years ago

“Commande de 2 lots de bombes Bailey's. Dans l'un des lots, 2 bombes étaient en miettes.... Déception”

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Posted 3 years ago

“The Baileys Irish cream chocolate bombs are poorly packaged for shipment. Two out of 6 boxes had broken bombs (2 out of 3) in their packages. Very dissapointing after waiting 3 weeks for the items.”

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Posted 3 years ago

“The Stone itself arrived in good time and I'm very happy to be able to give it to my friend, but there was a ridiculous amount of packaging! See photos.”

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Posted 3 years ago

“I am sure it's good but the picture showed individual candies and I thought that is what I bought... now I cannot do stocking suffers... so that is why it's not a five...”

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Posted 3 years ago

“I was disappointed that the sweater as advertised with leather buttons, came with plastic, fake looking leather buttons. I specifically purchased this sweater because I wanted genuine leather buttons. After contacting your store, the individual, rather than checking the description of the sweater, argued with me until, I imagine, she read the description and then apologized. The sweater is lovely, but I have had to purchase leather buttons to replace the plastic ones that it came with.”

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Posted 3 years ago

“Order arrived with a wheel missing. I am expecting a replacement. Company did provide a quick response to my complaint. Would order from them again.”

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Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,536 reviews