Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,839 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,839 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat

Carrolls Irish Gifts 5 star review on 21st October 2026

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love going to the actual shops but ordered online and wasn't overly impressed unfortunately. Two items have bern substituted and one was missing. I did get a refund though. Very little contact and very slow. I'll just stick to shipping instore.”

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Posted 4 years ago

“Product was perfect but could not get through to customer support server all times for delivery to store update”

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Posted 4 years ago

“My recent order was left short and when the item was sent out although I got it on time which I appreciated as I was flying out that day the wrong item was sent.”

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Posted 4 years ago

“I love Carrolls Irish Gifts. The products are fantastic, however this last order that I placed - Christmas gifts to be delivered to friends in Ireland - proved more frustrating than festive. The first Item ordered allowed for a gift message to be included. The second item, which I had to order separately since there was no way to put in a different delivery address, gave me no opportunity for a gift message. When I emailed Carrolls customer support to include a gift message, the reply was that they were basically too busy at Christmas to sort that out. Needless to say, I did not order the third item that I wanted to send to yet another friend. Very disappointing!”

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Posted 4 years ago

“The product I ordered was to be a Christmas gift. It is a great sweater. However, it arrived late and I was unable to obtain any tracking information which was frustrating. I received no response to my email.”

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Posted 4 years ago

“I highly recommend Carrolls Irish Gift shop. They were very efficient and gifts were dispatched on time. Although I would recommend that they change courier as my package was thrown over side gate even though marked fragile. I am thankful Carrolls had such a fantastic job at packing the glass nothing was damaged.”

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Posted 4 years ago

“Service good, product, socks too hard,”

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Posted 4 years ago

“First order was missing item but customer services dealt with this efficiently, second order was delayed even though paid for 2 to3 day delivery.”

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Posted 4 years ago

“Quality of goods ordered - 5 stars, Processing - 4 stars (4 days), communication with the company about shipping - 2 stars. The items ordered were of excellent quality, once they finally arrived. I feel that the company needs to be more transparent to overseas customers when presenting shipping options. I qualified for free shipping and was given the choice of "free", "2-3 day Express" or "Overnight". So I chose "free", not knowing that meant it was hand rowed across the Atlantic in a small boat, rather than jetted by DHL or FedEx. The goods are excellent, but plan on waiting a month for delivery if you want to use the "free" shipping to the USA.”

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Posted 4 years ago

“Gifts are brilliant quality items website needs upgrading spent several days trying to purchase items but at end of process it asked read conditions when I ticed box it frooze. Tried to communicate this with carrolls but no reply.”

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Posted 4 years ago

“I ordered a gift for Christmas for my husband which according to Carrolls IrishGifts was shipped on 13th Dec. I paid extra for a high-speed service. I understand that there have been problems with fedex but it is now the 3rd Jan and I have no idea where my item is. Carrolls Irish Gifts must get compensation from Fedex but I have not been offered a refund for the extra I paid for the high speed service or offered the items at the Sale price which they are now currently at.”

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Posted 4 years ago

“I received conflicting emails after I placed my order. One said my order was placed and then I received another that said I still had items in my cart.”

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Posted 4 years ago

“I live in Australia and bought a nice gift for my mum who lives in the UK. She loved the gift, however, I was disappointed that Carrolls did not afford me the opportunity to add a personal card to her in the parcel to say it was from me with love. As such, I won't use Carrolls again but was happy with the gift and my mum's reaction.”

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Posted 4 years ago

“(I had an hesitation between 3 and 4 stars.) Products are very good. I am satisfied about them. However, I did not receive one of my ordered products. I wanted to send them to my brother for Christmas. It has not been possible. That is why I am disappointed. The delivery was too long, to my opinion ( 16 days).”

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Posted 4 years ago

“Ordered a glass stein for a Christmas gift on December 5. I received it December 29, which was unfortunate as it was supposed to be a Christmas gift. I noticed from the tracker that it took a great deal of time for the parcel to be registered and then it seemed to just sit at the Dublin post office. The stein was well packaged, but not timely at all, which I understand may be beyond Carrolls' control. I would still recommend Carrolls as I visited a few while in Ireland a couple of years ago and have ordered by mail in the past with no difficulty.”

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Posted 4 years ago

“A lot of the items I ordered were much smaller than I expected. The order took much longer than anticipated to get here. I ordered the beginning of December. Package arrived Christmas Eve. Items were reasonably priced though.”

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Posted 4 years ago

“Very little communication when I realized the original order was the wrong size. It was taken care of but not acknowledged. No way of speaking with customer service.”

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Posted 4 years ago

“I was disappointed that the Bailey hot chocolate bombs were not in something to keep them separated and keep them from moving around in their box. In one box one of the bombs was broken and the marshmallows were all around in the box”

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Posted 4 years ago

“Ordered online Christmas gifts and still have not received my entire order yet.”

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Posted 4 years ago

“runs very small and doesnt fit my husband's American frame. hopefully i can return.”

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Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,839 reviews