Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,663 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect Christmas gifts - arrived within 48hours of ordering - very impressed with the service”

Helpful Report

Posted 3 years ago

“Gift arrived on time for Christmas and came in beautiful presentation box. They were thrilled with the array of Irish goodies inside which provided a taste of many old favourites - and some new ones! Have used Carrolls before and will again. Thank you.”

Helpful Report

Posted 3 years ago

“Ordered several items before Christmas. Everything was great! Good communication, speedy delivery. Excellent!”

Helpful Report

Posted 3 years ago

“I received 2 out of three items wrong and when I asked for the right items to be sent out before Christmas, I was told I had to send out the wrong items first but only after the 3rd of January. Not very good service if you ask me”

Helpful Report

Posted 3 years ago

Hi there, We are sorry to hear this. As DPD would only start collecting new packages after the 3rd of January we could not get your replacement items out to you any sooner. If you would like to reply to us via email we would still like to amend this order for you. Kindest regards, Customer care

Posted 3 years ago

“I was really happy to happen upon this shop online and even happier that they shipped overseas. The website provided ample information and pictures to make ordering straightforward. The checkout process was easy and all items were received quickly. I would purchase from here again in a heartbeat.”

Helpful Report

Posted 3 years ago

“Easy to use website, regular updates and quick delivery. Will use this company again.”

Helpful Report

Posted 3 years ago

“So impressed with Carrolls Irish Gifts. I purchased a Newbridge Bracelet for a christmas present and it was perfect. It was delivered the very next day too! Excellent service.”

Helpful Report

Posted 3 years ago

“I ordered from Canada and found the entire process user friendly. The price for the sweater and shipping were very reasonable, the sweater itself is of excellent quality (my husband extra loves it), arrived quickly - no hassles, no problems, great experience!”

Helpful Report

Posted 3 years ago

“Hi I'm so disappointed as I haven't received my order yet”

Helpful Report

Posted 3 years ago

“Ordered the Thistle Tea Set. Arrived in a few days earlier than expected. Really good quality perfect gift.”

Helpful Report

Posted 3 years ago

“I bought an Aran button cardigan for my husband, I am very disappointed with the finishing of the button holes they are very flimsy and not the quality you would expect for an Aran sweater, there should be an extra strip to firm up that area as the buttons are hard to close , please check it out and let me know if anything can be done. Yours faithfully Joan Brennan”

Helpful Report

Posted 3 years ago

“Ordered €80 worth of items before cut off date for guaranteed UK Christmas delivery. 2 days before Christmas Day, still no sign so checked the tracker…”your parcel has arrived in the US”… erm what?! Got onto customer service where they confirmed my address is definitely listed as UK. So they told me they would resend it all. Another 3 weeks later, only 1 of the 8 items showed up!! Have now asked they refund me as it’s a waste of time me chasing it at this point. They haven’t even tried to explain why they only resent 1 of the things on my order. First and last time I’ll ever use this site. What a mess!”

Helpful Report

Posted 3 years ago

“Very disappointing service. My order showed up with an item missing and a wrong item in the box also. When I rang to query this, I was told that both items were out of stock, even though I had receive a no correspondence to notify me of this. The package took over a week to get to me and in that time, I never received an email to let me know of the out of stock items. This was also in the weeks leading up to Christmas and all the items were gifts. The refund was not processed until weeks after I had received the package without the item. Another item was just completely wrong and when I queried this, I was told the item I originally ordered was out of stock everywhere so they just decided to put in a different item instead. I’m not sure what was the thinking behind this- if they were hoping it would go unnoticed, I don’t know. I was disappointed regardless as I have very limited mobility at the moment, so I couldn’t return the wrong item to the store. On top of this, Carroll’s announced they had a sale on recently. A friend of mine sent me a link of two items in the sale, advertised as in stock on the website- the two items I never received. Very confusing how they could be selling off two items in the sale, that are apparently out of stock in all stores and online? Very confusing and disappointing service overall. Would not be placing an order with them again.”

Helpful Report

Posted 3 years ago

“Drum received was different from the drum in the image. Ordered this one in particular because of nice crossbrace. The one received has just one spindly brace which makes drum impossible to hold and play. Completely useless drum, waste of money,!”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry to hear this and would like to investigate this further. Could you send us a support ticket via our website and one of our customer service agent will be in touch. Kindest regards, Customer service

Posted 3 years ago

“Ordered my gifts on 14th December on line I’m living in cork and they where delivered with in two days it was my first time ordering with Carroll’s but would highly recommend them fantastic service will definitely use them again thanks Carroll’s”

Helpful Report

Posted 3 years ago

“I have ordered off Carrolls a few times, never had an issue, but there was a few issues with this order and their customer service leaves a lot to be desired”

Helpful Report

Posted 3 years ago

“I loved everything that I purchased! It was all of exceptional quality! I would definitely shop there again and will recommend Carrolls Irish Gifts to others! I was extremely satisfied with my purchases! Thank you!”

Helpful Report

Posted 3 years ago

“Sweater itself was great. Shipping was more expensive and took much longer than anything else I ordered over the holiday season so that part was a disappointment.”

Helpful Report

Posted 3 years ago

“Ordered 4 items as Christmas presents. Order goes through, money leaves my account. When parcel arrives it only contains 2 items and when I email to inquire I was told that the other items were out of stock and I would be refunded. Items being out of stock even though a website says it's available is fine, and happens from time to time. But surely that was noticed when packing the order and an email could have been sent with my money refunded. It should not be on the customer to chase these things down. Very disappointing experience and makes me unlikely to use your company again. The reason it's a 2 star review instead of a 1, is that the items that did arrive were of a good quality and the person who processed my refund after inquiring did so efficiently and was apologetic”

Helpful Report

Posted 3 years ago

“Quality product and service”

Helpful Report

Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,663 reviews