Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,839 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,839 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat

Carrolls Irish Gifts 5 star review on 21st October 2026

164

Anonymous

Anonymous // 01/01/2019

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“I had the worst service here and with an post. I ordered a gift which I was told would arrive in 3-5 working days which was perfect as I ordered as a Christmas gift. Christmas Eve Eve came and still no update on where it was, I messaged them and was told to track it but an post weren’t scanning updates so I had no way of tracking it not even through an email. I messaged again on Christmas Eve and didn’t get a reply for 4 days telling me what I had heard and not answering my questions. I eventually received this parcel on 8th Jan 2022 - 22 days after buying it!!! (Not 3-5 working days) and considering I live in the country!?? Will not be buying again.”

Helpful Report

Posted 4 years ago

Hey there Justine, We're sorry for the trouble with the delivery! Unfortunately, our couriers had experienced delays, which led to packages taking a while to be delivered. I can message you with further information. Kind regards, Conor

Posted 4 years ago

“Ordered it well before Christmas- it arrived 8th January”

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Posted 4 years ago

Hey there, We're sorry for the delay with the delivery! Our couriers had experienced some delays recently and this caused packages to be delivered late. I can certainly drop you a message for further information. Kind regards, Conor

Posted 4 years ago

“I've waited almost a month to receive my order when it was suppose to arrive within 10 days. Ok it was Christmas period but I ordered it more than 10 days before Christmas and received it 20 days after! Inacceptable! I had nothing to put under my Christmas tree!”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the delay in delivery! Unfortunately, many of our couriers experienced delays during December, not just at Christmas. I can drop you a message for further information. Kind regards, Conor

Posted 4 years ago

“Still awaiting delivery. Ordered on 14th of December, I knew it would not arrive before Xmas, but it is now the 8th of January and it has not arrived.”

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Posted 4 years ago

“bonjour, comme déjà expliquer sur votre site, la commande recue ne correspond pas a la mienne. (je vous envoi les photos) comme j'ai l'habitude de travailler avec vous en particulier Dara BuiLear , et que j'avais un avoir auprès de votre société je pensai que c"était un cadeau ....... Comment faire pour recevoir ma commande qui à été débité depuis bien longtemps cordialement”

Helpful Report

Posted 4 years ago

“I ordered a Christmas Dublin tree ornament as a gift. Living in the USA I was concerned that it might not arrive in time for the festive season, as it was ordered in December. I was not disappointed as delivery took place before the 25th. As for the ornament, the graphics depicting the city of Dublin are excellent and are of good quality. The item was in a presentation box and well protected during shipping by sturdy packing.”

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Posted 4 years ago

“I love Carrolls! I love shopping in their stores when I'm in Ireland and shopping online!”

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Posted 4 years ago

“The earrings themselves are gorgeous and a great gift however they were shipped recklessly. I paid for the express 2 day FedEx shipping it and wasn't shipped out for over a week and a half which is understandable with the supply chain issues currently and holidays but they were shipped in the most reckless way. They put the earrings box in a thin plastic bag with absolutely no padding or protection. No tissue paper, bubble wrap or anything. It arrived completely smashed and the box broke into pieces. Fortunately, the earings inside survived but after such delays and paying not only for expensive jewelry on top of extra for premium shipping they would at least ship the gift with some respect. I had to gift it with the disclaimer to my significant other that the box was smashed but fortunately the gift inside was okay.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the damaged gift box! I fully understand the importance in presentation, but unfortunately, this time we've let you down. I'll drop you a message to discuss options to try to make this right. Kind regards, Conor

Posted 4 years ago

“I was very happy with my purchase. I bought a Guinness tankard as a Christmas present and was very impressed with the quality, presentation and speed of delivery at what must be the busiest time if year!”

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Posted 4 years ago

“Bought a number of Christmas gifts this year, delivery was really quick and the quality was 100% and it didn’t break the bank. As I had been complimenting it to my family I also received some…. Happy days!!”

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Posted 4 years ago

“Best shop for Irish Gifts , souvenirs etc !!!”

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Posted 4 years ago

“Very disappointed. Ordered items some were out of stock and the items received were faulty. Didn't get any notification to advise and had to chase to get a refund!”

Helpful Report

Posted 4 years ago

Hey there Nicki, We're sorry for the stock issues! Unfortunately, we had some supply issues during Christmas. I can drop you a message for further information. Kind regards, Conor

Posted 4 years ago

“Good communication. The gift was well received”

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Posted 4 years ago

“Our son moved to Canada in July 2020, Carroll’s have been a godsend, his diet of Tayto crisps and Cadburys chocolate continues thanks to the team”

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Posted 4 years ago

“It was Perfect!”

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Posted 4 years ago

“Present for my son, he was thrilled with the golf gift box and I was delighted to find the Irish product of such quality abd value so easily online”

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Posted 4 years ago

“Super fast delivery! Came in two days during Xmas period and I am in UK. Very impressed”

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Posted 4 years ago

“Never again! So, so slow. Got a small refund without any reason. No invoice to state what was sent. As it was a gift I should not have to ask the recipient if everything arrived. Asked several times when the items would be shipped and was just ignored.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the trouble with the delay in getting your order shipped out! We had faced an unexpectedly high number of orders at the time. I can certainly drop you a message for further information. Kind regards, Conor

Posted 4 years ago

“Lots of great gift options & shipments always arrive very quickly”

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Posted 4 years ago

“Arrived well packaged. Very happy with my purchase!”

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Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,839 reviews