Name: CARZ Glasgow
Address: 500 Hillington Road, Glasgow, Glasgow
Rating: 4.73

“Ryan Galloway is an amazing salesaman!”

Posted 11 years ago

“My experience started really positive. (even though I never wanted to be their in the first place as the wife wanted a new car) Salesman (Jamie) was good I liked his style - very informative not pushy laid the facts out clearly to see and allowed us to make our own mind up on what we wanted and what we didn't, we were happy to proceed with an application and go home awaiting a decision on finance. Call came back that night saying finance accepted and we can proceed with Test Drive and then sign final documents. This is when it turned into a nightmare - multiple contracts with wrong information including type of car we were buying - car value being wrong - car deposit being wrong - car incentives being wrong. Started to lose the will to live something that should have taken 30 mins took well over two hours, was going to cancel agreement when I called in one of the sales "floor managers Ian" forgot to hang phone up properly and broadcasted to me his real concern of me cancelling "Mate he's just cancelled on you" was the cry. Finally spoke to James I think the main floor manager - came on with a total understanding of what problem I had and named them off as if he conducted the issues himself (which he didn't) gave me a resolution and the deal was back on again. Also don't like that fact you have to give details every time you enter building are are coloured coded with a lanyard so salesmen know who is fair game to approach Props to - Jamie (although unsure if he was at fault with paperwork as someone was and nobody has answered this yet - you can't fix something if no responsibility is taken) - Graham in finance as he had to run around crazy fixing others mistakes - Ian for making me even more annoyed (Sort yourself out) - James for fixing issues and making sure I was incentivised as an apology Also to the girls in the office they were great and have no complaints but would suggest not letting issues like that happen in the first place the CarStore has so much potential to be better than most Including "Arnold Shark"”

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Posted 11 years ago

“I thought the atmosphere in the car store was really relaxed and made me feel at ease from the beginning. At no point during my visit did I feel pressured in to making a quick decision I was given as much time as I wanted. Craig made the experience of buying a car a better experience than I expected.”

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Posted 11 years ago

“We were very disappointed and angry to find that the paint protector had been added to our deal as we made it very clear to the salesperson that we did not want to take it. We agreed to take the Gap Insurance but we should have looked more carefully at the agreement as we just assumed that the salesperson listened to what we had said. The overall experience with Peter Vardy was good except for this one thing and on that we feel we wouldn't recommend you to anybody.”

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Posted 11 years ago

“From start to finish the whole experience was fantastic. From the sale people to the handover people. Their knowledge of the cars was staggering and their friendliness made you feel unrushed and at complete ease. Thank you to all the staff”

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Posted 11 years ago

“I have purchased cars before but never without a feeling of suspicion or a lot of fuss. Not this time, it was a dawdle. All my options were explained clearly and everything I asked for or expected was there for me. The car had a few small issues but were dealt with efficiently and to conclusion. The staff that dealt with my Wife and I: Kelly Sales Representative - 6 Stars for professionalism and kindness Hayley in accounts - 6 stars for counting Andrew in the Workshop - 6 stars for knowledge and determination Deborah at the Workshop reception - 6 stars for being a star and arranging lifts for my wife and I Even Jodie who kept me topped me up with Coffee deserves 6 stars. 5 stars and very good doesn't say enough. I will be even happier if the same team deal with me again when I sell my car and want a new one. Well done everyone, I think the world of you all for making my buying experience easy. By the way, the car is running like a wee sweetie, once I've read the Drivers Manual it'll be even better, heehee.”

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Posted 11 years ago

“thank you for the car buying experience that I enjoyed with your sales team it was very pleasant to have met so many friendly people that wanted help me.”

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Posted 11 years ago

“sorry guys been too busy running about in my new car ,car great ,service great ,Derick the salesman could not have been more helpful.He found the car that I was looking for ,right model even the colour.defo use Peter Vardy again thanks again .ps remember and send me my holiday voucher”

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Posted 11 years ago

“I would like to say how helpful Chris Findlay was in helping my wife and l choosing our new car he did Reg Vardy proud. I would recommend him to any of my friends interested in buying a new car. Can l also say the same about Graham when we went along to collect our car, thanks very much to both young men. Ian”

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Posted 11 years ago

“My husband and I had not used Peter Vardy cars before, but thought we would try the Hillington Store as I had looked on the website to look at used cars and was encouraged by the customer feedback. We were not disappointed. When we arrived to look at the cars available, I was impressed, mainly because we were able to look around at our leisure without being hounded by salespeople. When we eventually decided that there were a few cars we we might be interested in, we chatted with Craig Gemmill, who was so helpful and advised us what might be the best car for what we needed. This is the first time I have put feedback to a company, as normally when I purchase something, I leave and give no more thought about it. I'm doing this as I feel that normally we are all too quick to complain when something goes wrong, but forget to say 'thanks' when everything goes right. So thanks to Peter Vardy and in particular, thank you to Craig.”

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Posted 11 years ago

“After going to the carstore with my son I was pleasantly surprised at the way we were greeted and treated. After logging in at the reception we were introduced to Alan who would look after us. I enjoyed looking at the cars WITHOUT any sales people annoying us. After a short while Alan then went through my options on the car I had picked out. Everything was handled very quickly and efficiently. When I went to pick up my car Colin went through the handover very efficiently and everything was explained clearly. And after a bit of fun unveiling the car to music I drove out to go home, but the car stuttered to a stop!! After going back in the garage a bit shaken and thinking the worst, Alan and Deborah looked after me whilst the car was being checked out. As it turned out someone had filled the car with petrol instead of diesel!!! After the tank had been cleaned twice and diesel added I headed home. Whilst driving home I noticed the the fuel gauge dropped from 3/4 of a tank to a 1/4 driving only 20miles. After the carstore was contacted I was asked to bring it back the next day. The staff then refilled the car and added car mats. Since these teething problems everything seems to be in order and a thanks goes to Alan, Colin and Deborah for all their help.”

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Posted 11 years ago

“Initially I was pleased with the lack of pressure and level of information offered. However I have since been disappointed with some aspects of my purchase. There was a key and the SD cards missing. Granted replacements were arranged but they were not available until after I picked the car up. I won't get the key till 18th and the SD card till the 21st. The service record was incomplete and not declared. I had to inquire about it. A solution has been offered but hasn't yet taken place. When I got home I discovered damage to the interior of the boot door which I have reported. Arrangements have been made to repair/replace on 21st Sept. Since then I have discovered a recess lid missing and am disappointed with the number of scratches on the bodywork. I have had to pursue the issue of the Service Record and have been given conflicting information from Nissan and Peter Vardy regarding the validity of the warranty. I have been assured this will be resolved. Since buying the car I have discovered it was a hire car. This was not declared and had I known I would not have bought it”

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Posted 11 years ago

“I went to Peter Vardy on impulse when I saw his adverts in the paper I was looking to change my car to a newer model and found the cars were of a high standard and also cheaper than other outlets I found the staff very helpful from the salesman Ryan Gallaway to the young lady Lyndsey Barr who done the paperwork and delivery of my car. I would most certainly recommend Peter Vardy at Hillington”

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Posted 11 years ago

“My wife and I went in to look for a fiesta as a second car. We were assigned a salesman called Bobby McDonald and he was amazing. My wife chose a fiesta and Bobby brought it inside, only to find my wife had seen a focus she liked better. Not a problem to Bobby, in fact, nothing was a problem to him. He answered all our questions, kept us topped up with coffee and had the patience of a saint and an excellent knowledge and friendly manner. He contacted us after we got car to ensure we were OK with everything. It was great being able to look around without half a dozen salesmen pouncing on us. We will return when it's time to change my car and hope to see Bobby again. 10 out if 10 for all round great service - there should be an excellent rating button. We've both been singing your praises to our friends and family.”

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Posted 11 years ago

“The customer service I recieved from Martyn Fleming was outstanding from start to finish. I dealt with a few others throughout the process but Martyn was always welcoming polite and always helpful. Love my new car!! Thank you..”

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Posted 11 years ago

“Something a bit different from the average car buying experience!”

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Posted 11 years ago

“My experiance with my sale person martin was good i bought my last car with Reg Vardy and was extremly satified and i would and have recommend the service you get from peter vardy and would my car again”

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Posted 11 years ago

“The young salesman named Scott attended to me was very polite explained everything to me in great detail answered all my questions to my satisfaction had a great deal of patience with me I would recommend both Scott and Peter Vardy for excellent service Please thank Scott for all his help much appreciated thank you Maureen Boyd .”

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Posted 11 years ago

“Minor issues,still not resolved.Personnel very friendly, and after sales manager very approachable.Girls dealing with paperwork excellent. However not 100% happy with a particular problem.”

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Posted 11 years ago

“After doing the initial review below one of Vardy's marketing staff contacted me instantly and was keen to have the car back at Hillington immediately for further examintion. This was carried out by return and a courtesy car was supplied during the period of my car being in your care. My car was ready for collection within a few days, finished as it should have been the first time. Please convey to your staff my thanks for the repair work which is finished to a very high standard, as it should have been initially. Best wishes for the future Kind regards The whole experience was deflated completely when viewing the new used car on collection; there were stone clip marks on the bonnet of the car. Having purchased 12 cars, from main dealers and used car outlets, I have never received a car with chip marks on it and therefore I was extremely disappointed. This was highlighted to staff Robert MacDonald, Harry Robertson (sales manager) and Mr Cohrone (the manager of the preparation of the cars) at Hillington. It was then brought to my attention that any marks that can not be viewed 2 metres from the vehicle are left unfinished. This information can be viewed within Peter Vardy's sales area but not brought to my attention until the day of collection. I did test drive a model of the car which I purchased but not the car that was allocated to me. If during the course of the test drive an inspection on the car I certainly would not have agreed to the offer. Delivery date: 28/08/15 Stockbook Number: 280230 Invoice Number: 301”

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Posted 11 years ago

CARZ Glasgow Reviews

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