Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Okay service but way overpriced on the premium scotches. Unfortunately I made a drunk purchase of some limited edotion Glenfiddich scotch after having some at a pub in Dufftown. Ended up paying $280 for something that cost $75 at the actual Glenfiddich distillery. Lesson learned and it makes for a hilarious story but I’d never purchase anything from them again.”

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Posted 2 years ago

“We as hoping to receive the ones that were shown. That went along with the show moonshiners. Did not receive a single one. Very disappointed”

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Posted 2 years ago

“charged my credit card twice. Needed to complete my information 3 times before it took. :(”

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Posted 2 years ago

“The product is exactly what I wanted, however, I was charged almost as much for the shipping as the product. Now I know this is alcohol, so it requires adult signatures, but I was expecting for that price for the packaging to either be solidly packed either in a cooler or in foam on all sides. What I received was a box barely wider than the product, no protections on the side, and on top of the item, a bunch of packing peanuts... For $40 shipping I expected a bit more.”

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Posted 2 years ago

“Shipping is beyond slow... Its been over 3 weeks and still not shipped.”

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Posted 2 years ago

“Waste of time”

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Posted 2 years ago

“Finally got my order shipped but not until I threatened to cancel my order. Just happy it's finally on its way.”

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Posted 2 years ago

“ordered one kind of Bain's single malt and they sent me a cheaper bottle.Oh well I tried.......”

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Posted 2 years ago

“They take forever to deliver Whiskey by giving the delivery end to another company to handle. Without direct handling of taking my money to gettting my order, there is a big gap. I will no longer use Cask Cartel because of this.”

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Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better.

Posted 2 years ago

“Excellent choices, if they’re in stock. I ordered it as a gift to my brother in law and his wife and they still have not received the Tequila I ordered for them. It’s been 8 business days. Order is not tractable, so it hasnt even reached their city. Disappointed in their process.”

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Posted 2 years ago

We’re sorry your experience didn’t match your expectations.

Posted 2 years ago

“well i ordered two bottles and received one . NOT A HAPPY CUSTOMER”

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Posted 2 years ago

We are sorry that your experience with Cask Cartel didn’t quite match your expectations.

Posted 2 years ago

“I could find what I wanted easily on the website but would like to have been told about delivery charges before confirming the order rather than after. Can't comment on delivery as it hasn't yet been delivered.”

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Posted 2 years ago

We’re so sorry that your experience did not match your expectations.

Posted 2 years ago

“My opinion really doesn’t matter not when I got 5 form letters and not one time any personal contact”

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Posted 2 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 2 years ago

“Not really sure yet. Received an email saying that product has shipped and received a tracking number. 24 hours later UPS still has no information. Went to website and tried to log in to my account and it says that the account does not exist. Last week, it existed? I have confirming emails welcoming me to Cask Cartel. I will have to wait and see if this resolves itself in the next coming days.”

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Posted 2 years ago

Thank you for bringing this to our attention!

Posted 2 years ago

“Please speak to Michelle on the escalation team. I placed an order in June I have not received yet.”

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Posted 2 years ago

Thank you for taking the time to share your feedback with us – we take all reviews seriously and will use them in our continuous improvement efforts!

Posted 2 years ago

“Ordered on 6/6, and it wasn't until I inquired on 7/18 that I was told my order couldn't be fufilled through regular channels, but could be for an additional $50. And no refund could be issued, only credit. Thankfully Michelle in Customer Service came to the rescue and was able to get what I ordered, without an upcharge. Big thanks to her, but otherwise CaskCartel buying experience was not worthy of a repeat. I shouldn't have to jump through hoops to find out an order cant be fufilled.”

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Posted 2 years ago

We’re sorry to hear about your experience.

Posted 2 years ago

“The order took over 2 weeks to even be fulfilled. Then when it was finally delivered we were missing an item as shown on the order. However, I am having to email back and forth trying to resolve it. Our order was not cheap and disappointed in how it is being handled.”

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Posted 2 years ago

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I truly appreciate you bringing this issue to my attention.

Posted 2 years ago

“Spirit selection is great, but order processing and delivery takes way way way too long. I placed my order for 2 bottles nearly 2 weeks ago and the order is just now shipping. I can have 15 bottles from different wineries ordered, assembled, shipped and delivered in 4 days through nakedwines.com.”

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Posted 2 years ago

“I look forward to receiving my order and when I do I will gladly write a review!”

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Posted 2 years ago

“This was a horrible experience.”

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Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews