Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a quick delivery. Nothing better than not having to go to the store to carry home a 40 pound bag of cat litter!”

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Posted 4 years ago

“Chewy is the best company for pet supplies, period. They have the most pleasant and accommodating representatives, and they are quick and accurate with all of their deliveries. Great prices, too.”

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Posted 5 years ago

“This is the best place for ALL my dog, cat and horse needs! The prices are unbeatable and I luv the Autoship!!”

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Posted 5 years ago

“These guys are the best! Super fast delivery, great prices and product selections. I've been ordering American Journey, which is a Chewey exclusive, and both my cats love it, which is miraculous! Thank you Chewey!!!!”

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Posted 5 years ago

“They always ship on time, are extremely helpful and easy easy to change shipment dates. They have never been late !”

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Posted 5 years ago

“Chewy is THE WORST I had to talk to them on the phone 5 - yes 5 - for an online order just to get my order correct. Then a 6th time because they double charged me and refused to refund - that’s fraud!!! I never even received my ordered products”

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Posted 5 years ago

“Worst place to work for.”

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Posted 5 years ago

“Their products, pricing and customer service are among the best I've had using online shopping. I wish I can rate them a "6". Any questions and concerns where quickly resolved, even during this trying time. I will not hesitate to continue using them.”

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Posted 5 years ago

“Fast shipping. Friendly customer service. Need other filters for treats or food like “low fat” or “fat content”. A filter for “made in US only” would be great, too. Really love Chewy and glad they also do prescriptions! I can get everything in one place!”

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Posted 5 years ago

“How impressed we are not only with your response to the problem with the crate pan but also we are more than grateful for a full replacement of the crate. Didn’t expect that. Your service is impeccable. Thank you so much.”

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Posted 5 years ago

“Chewy.com is the WORST on-line service I have ever had to deal with. I placed an urgent prescription order on Marcy 26. It is still being prepared for delivery. I contacted the company and after waiting 25 minutes was told it was on the dock waiting to be picked up by FedEx. What is going on? I am most annoyed as this is for an 8 year old cat and I am completely out of food for him. I will never this company again.”

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Posted 5 years ago

“UNBELIEVABLE----I Ordered LATE Sunday Night--Called to Cancel Order Monday Morning--Shipments were to be delayed--LESS THAN 24 hours --Monday I Canceled----Was Told They couldn't give me A Confirmation Number On Cancellation???---WEDNESDAY--I Get Noticed "Your Order was Shipped" ??? I am NO LONGER At this Address?? I Cancelled Monday?? This Company Does Not Communicate With Warehouse---You Order from Chewys For Convenience??? Everytime I Have to Call Its an Average Of 20 Min ON HOLD---Wed. I Talked to 2 people---40 min--Was told IT WAS CANCELLED--But I Was CHARGED???? Thursday I Have a Package at my House---AGAIN NOT IN TOWN??? NOW I Have to Fight it with Paypal AND THE BANK--CONVENIENCE???? NO Get off your But and Go to the Store--The Prices are the Same and You Don't have to Deal With a Company That Doesn't Give a S**T--They DONT Communicate with each Other--They WONT Give you a Cancellation Number???? HORRIBLE”

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Posted 5 years ago

“I buy my chinchillas Rabbit Hole Hay from Chewy and LOVE the quality. Way less dust than other brands and chinchilla approved!”

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Posted 5 years ago

“This company is awesome and have caring people working for them. A few days ago I was on the phone with one of the associates placing a new order. They had a lot of patients with me, when I was asking so many questions. Later the day, our pet passed away. So I called and cancel the order that I just placed. They were so sorry. A few days later I received flowers with a note from them. The flowers were so pretty and it was so sweet of them to send us their sympathy. We love chewy.com!!!”

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Posted 5 years ago

“Chewy.com continues to amaze me with each order I place. The customer service is phenomenal! The representatives are pleasant, helpful and really personalize your experience. They do everything in their power to ensure you have had a good experience. I will continue to order from Chewy.com for many years to come!”

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Posted 5 years ago

“Fast, fast, fast shipping! Ordered 120 cans of cat food. Unfortunately about 15 cans were VERY dented. Threw out a few cans because substantial dents on top of can where seal is located. Didn't want to take a chance. Competitive pricing and I signed up for autoship. Will see how next order comes in.”

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Posted 5 years ago

“Love Chewy's simplicity, savings, and service! Excellent company!”

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Posted 5 years ago

“With the sudden death of my beloved Herbert Hoover (my dog, not the former president), I forgot to cancel my automatic shipments of his specialty dog food. I contacted chewy.com to inform them I would need to cancel this subscription fully expecting that I would pay for the case of food that was already en route. Not only did I receive personal condolences emails from multiple staff, they refunded my payment and kindly asked me to donate the food to a local shelter! I was more than impressed with these kind gestures and kept telling people about this amazingly thoughtful company when I came home from work a couple days later only to find a beautiful floral arrangement from my chewy.com friends...I will forever be a chewy.com customer. A company that remembers and cares about their customers and really does give back to the community.”

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Posted 5 years ago

“Chewy has the best customer service. I had an issue with a product and they resolved the issue immediately. They asked for a picture of my pet and then sent me the cutest hand painted picture of my pup. My family and I were so impressed and felt so special. I wish more businesses had such great customer service.”

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Posted 5 years ago

“This company has really great service and the customer service reps are awesome! My food was delivered on time and the ordering process is super easy! Chewy sent me a custom picture of my little chihuahua Lucy for Christmas! Lucy recently passed away at 17 years old, but I will cherish the lovely picture. Thank you to the Chewy family.”

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Posted 5 years ago

Chewy.com is rated 3.7 based on 650 reviews