Chewy.com Reviews

Name: Chewy.com
Rating: 3.67

3.7 Rating 686 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a Chewy customer for many years now. My little dog needed to be on a special diet and the auto shipment through Chewy made it easy. They always provided excellent customer service and when my 14 yr old dog passed away last week, they sent me a lovely note and bouquet. Such a thoughtful gesture from such a large company. It was so appreciated.”

Helpful Report

Posted 5 years ago

“my dogs meds are due on 2-2-23 just got a e-mail from them today at 6:39 am saying that they need a new script today is 2-30-21 the want a paper script mailed to them even if i was to get a script from the vet and mail it to chewy no way in hell they would get it in time and no way in hell they would ship it out and i would have it in time i have been getting the same meds from chewy for 4 years”

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Posted 5 years ago

“I have been a chewy customer for a few years now. If I ever have a problem they are always eager to help. They are very generous and I feel really care about your pets. I love they're customer service. Sometimes I may have to get something elsewhere but with chewy they take that extra mile to make me happy.”

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Posted 5 years ago

“Steven was very helpful to me, when I called Chewy this evening. I had a few issues, with my online order. Steven was very helpful, courteous, polite & very efficient getting all my issues resolved with ease. Steven is an asset to Chewy.”

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Posted 5 years ago

“What can I say about Chewy nonthing but praises , my very first order a package was damaged and they shipped out a new one immediately , then the rest of my packages were said to be lost by fedex , so I contacted then and they sent out new ones , I Got all of them Thank you So much for helping with the problems that arose .”

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Posted 5 years ago

“I have been a customer of Chewy’s for several years and had auto shipments. My beloved puppy of 12 1/2 years crossed the rainbow bridge 2/22. I have bean very heartbroken. Chewy canceled my auto shipment and refunded me for my last shipment. Today I received beautiful flowers and a heartfelt card from Chewy. Chewy acknowledged the loss of my dear puppy of 12 1/2 years. That was very thoughtful. What a great company..”

Helpful Report

Posted 5 years ago

“Can't get medicine for my dog. Three times my dog is on heart medicine and chewy can't get me the medicine to me. They send emails they are going to cancel my order if the don't get a prescription and they have on fill. Meanwhile my dog run out of medicine and we get to listen to him cough angel them seizures.”

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Posted 5 years ago

“Wanted a Mr. Pillow dog bed and they quit having them because of cancel culture therefore which was once a great online store for pets it is now picking and choosing who they purchase from. Wanted a dog bed made in the U.S.A which was made by Mr. Pillow. The dog beds are great.”

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Posted 5 years ago

“Always had great service from chewy. Com after my pet store stopped carrying the litter for my very loved bunny Oreo. I was so saddened this week after a mass in Oreo's mouth which was in the bone also. He was loved so much for a little over 9 1/2 years. I tried to return huge bags of litter never used, they said to donate them and had a heartfelt email to say they are there for us and how they understand how it's hard to lose our loved pets. They then sent flowers after I told them it meant so much that it wasn't a form letter. So sweet of them to show their carrying support. I just felt like crying after the lovely email but flowers was way beyond. They will have my recommendation to everyone.”

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Posted 5 years ago

“Awesome company with outstanding customer service, comparable pricing with all other stores and super fast shipping. I cancelled my other pet food & products from other vendors and will be ordering from Chewy from now on.”

Helpful Report

Posted 5 years ago

“We have just moved and ordered two packages. The packages said they were delivered by the delivery company but were not. I spoke with a Chewy Customer Service representative about the situation. They are sending a replacement package to different address as there were 3 packages in total that were supposedly delivered and were not. The representative so nice and responsive. I will continue to use Chewy’s based off my experience and highly recommend them. Thank you for all of your help!”

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Posted 5 years ago

“There are NOT enough stars in the sky to give Chewy's products, customer service and prices! We live in a corner of the world where specialized pet products are not available; Chewy employees have worked with my vet to give me access to life saving medicine and food for my 15 year old corgigirl. She has also enjoyed the HEALTHY treats and high quality toys for years. If ALL companies had the customer service I have received 100% of the time, from returns to refunds to replacements (No questions asked or arguments) the on-line ordering public would be shopping from every computer on the planet rather than masking up and shopping in person! Many thanks to all the Chewy employees for making this a top notch company!”

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Posted 5 years ago

“We ordered a monthly RX for our Sheltie. Chewy had the best price. Our beloved Willie died this week so we canceled the RX. Chewy refunded next month's RX, which we had just received, and sent us flowers with a lovely note. Thank you Morgan.”

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Posted 5 years ago

“I have been ordering my prescription dog food from Chewy's for years. They always ship it to me between 2 and 3 days. I did not rush to order new food because I knew had at least 3 days of food for her. I ordered the food on Jan. 8th and I am due to receive it Jan. 13th. That is 5 days. I called customer service and all the girl could say to me was, "I'm sorry." She must have said that at least 5 times. I asked her how I was to feed my hungry dog and she said, "I'm sorry" That was the worst customer service I have ever received.”

Helpful Report

Posted 5 years ago

“I could not recommend a company more that shows such compassion and care for their customers. We had placed a special diet order for our Rascal and was to receive it on Christmas Eve. Unfortunately, he passed away before the order arrived. I tried to cancel the order and Chewy.com asked that we donate the dog food to a local shelter (which we have) and then I was completely surprised to have a bouquet of flowers delivered on Saturday to us expressing their condolence. Could not asked for more from a company.”

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Posted 5 years ago

“4 months ago we lost one of our 4 legged rescue's, I mentioned it would be nice in the dog's profile we could acknowledge they passed rather than the option of delete. These are members of the family. Well, we just lost another of our rescue dog's and still no change on the profile page. It makes me feel that once the pet is of no financial advantage to Chewy/Petsmart it has no place or value to them. I am considering suspending my auto ship for now.”

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Posted 5 years ago

“This company has always gone above and beyond every time I've ordered from them! I have had a few instances where I received a wrong item in an order. Contacting their customer service was so easy - no wait times or lots of buttons to push to get u to the right extension. Not only have they quickly sent me the missing items, but they have always let me keep the wrong items. This past time, I got a $50 gift card as well! Can't say enough good things about them! Thank you thank you thank you chewy!”

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Posted 5 years ago

“I ordered a time sensitive order and these circus clowns didn't deliver it to me on time, then Fedex said i refused the shipment, they never delivered it. Their prices are above what I can get it for locally and you will do MUCH better to get it as these clowns won't deliver it.”

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Posted 5 years ago

“Frauds ! Charged my credit card over and over and over in 2 days. $556.00 in charges and management said they would fix it and stop the charges and instead have kept charging. Turned them into my CC company for fraud. They aren't worth what they do to you. Go somewhere else”

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Posted 5 years ago

“Do not buy from this company. Charged my CC over and over in 2 days. Double charged for items. Almost $600 in 2 days and even though management said they would stop it they instead continued to charge. The prices are the same with other places. Avoid this company if you can. I will never purchase another thing from them”

Helpful Report

Posted 5 years ago

Chewy.com is rated 3.7 based on 686 reviews