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ClickMechanic Reviews

1.4 Rating 171 Reviews

9 %

of reviewers recommend ClickMechanic

Company Reviews

1.4

Based on 171 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

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ClickMechanic 1 star review on 18th April 2024

Anita Blackburn

ClickMechanic 1 star review on 18th April 2024

Anita Blackburn

ClickMechanic 1 star review on 9th April 2024

ClickMechanic 1 star review on 4th November 2022

ClickMechanic 1 star review on 4th November 2022

ClickMechanic 1 star review on 4th November 2022

ClickMechanic 1 star review on 4th November 2022

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t use these people!!! I am self employed and have a van with a faulty clutch supplied and fitted by a click mechanic. The mechanic is good but has a serious problem with one of his family. Click mechanic say the mechanic who fitted the part must be the person who rectifies the problem. So here I am with a van with a slipping clutch which I must use everyday to go to work in. Not an ideal situation and all click mechanic will do is say they will contact the mechanic and its up to them to fix it. Very poor customer service! Also, when you try to contact them using the correct option on the phone there is a recorded message saying this option is unavailable please use email. Not a great solution when you need answers.”

Posted 4 years ago

“Appalling, the car was picked up late, and returned by the mechanic NINE AND A HALF HOURS later. The job was supposed to take 3-4 hours. no discount for the excessive delay was offered. The car came back with numerous faults that were not present when the car was booked in, some of which could have easily caused a fatal crash on departure from Merthyr Tydfil home to surrey. Chris the mechanic has lied openly throughout this process and put lives in danger. To make matters worse clickmechanic refuse to help in any meaningful way despite giving them full details of the problems i've had with the car and with the mechanic providing false details on the receipt provided. I would avoid clickmechanic at all costs, a simple clutch replacement that was £255 turned into over £600 worth of damages to a rover 25 which was otherwise in good condition prior to the mechanic getting his hands on it.”

Posted 4 years ago

“Using Clickmechanic is a gamble. This is a platform for freelancing mechanics and those with mobile units. The buisiness model is good but their infrastructure of support for the customer is non existent or that it is very poorly executed. And who your case would get appointed to, needs to be checked before booking. Good mechanics can perform badly on occasions, bad mechanics can get it right like even a stuck clock always gets the time right twice a day. However, whatever goes wrong the company does not protect the customer or their monies, ever. The business thrives on disclaimers, no liability clauses and such fine print. The best, after a lot of persistence, they would offer is to connect you to the mechanic in a messaging system. You approach the company because you are aggrieved about something unworkable in the first place. Then you have a nice merry-go-ride, round, round and round you go in the resolution centre until they ensure that their interest is protected. There is no accountability, they do not accept any liability for their traders' performance or under performance if it were the case. It is a gamble. You may have the best mechanic out looking into your car issues and you would be ever so pleased. You may have a not so clever mechanic who doesn't have expertise and yet you need to pay regardless of your satisfaction levels. There is this disclaimer and no liability fine print which can cost you dearly. But fear not, please remember to pay using credit card or a bank card. You can always raise a charge back. Please refer to section 75 and charge back in the event of an unjustifiable loss. You do not need clickmechanic or the mechanic themselves. But do offer them the opportunity to fix matters because you would need to show the bank that you have exhausted all venues of fixing matters with them. If their response has been wholly unjustified, contact your bank. Clickmechanic do not know their traders, they are only interested in making money. Anyone with the qualifications can be a mechanic, even those who lack expertise. For pre-inspection it is dead easy. You could just tick a few boxes, take a few pictures and then fall back safely on the disclaimer and no liability. The performances are not scrutinised, this business wants to make money, their eyes are fixed on money and they wrongfully think that the trader is the purpose of the business. Whereas amazon have got it right. They care two hoots if their traders leave, in fact they sift through the chaff on a regular basis. They would rather protect customer interests and that is how they buy and build their loyalty. The clickmechanic's operational management is just in its name, they are just mediators, no more. The mechanic reviews left for by customers are vetted with more rigour than vetting the mechanic itself. So you would see a 100% feedback for all their mechanics. I would say go through individual reviews, sift through for the experts and ask for their appointment for the vehicle. Even better use AA. AA have their own employees, they have a rigorous vetting and inducting process and they are an esteemed company who never falls short in customer service. I have used AA for various insurances, schemes, still continue to do so. On this occasion I tried clickmechanic for the cheap pricing and boy didn't I get the cheapest service of my life! It couldn't have got lower! Let's hope Jeff bezos will bring platform for services here to the UK. Afterall we are entering into an age of environmentalism. After sales service is the future in business and sale of goods would be taking a backseat. I wouldn't not recommend clickmechanic because I like these sort of platforms that have the socially responsible model to it where traders have the opportunity to work on. Please do look up who the mechanics are and go for mechanics who have proven expertise, who are professional in both: their conduct & services. Study chargeback and section 75 thoroughly in times of crisis.”

Posted 4 years ago

“I am sorry that I not read these reviews before booking with clickmechanic. The service is as good as the mechanic being used, however clickmechanic seems to have no procedures for vetting the mechanics they recommend, no procedures for assisting the customer, no legal responsibilities when something goes wrong, etc. I will not describe the entire saga, but suffice to say that after paying £820 to replace a flywheel, I ended up with a car which is undrivable and a recommendation to change the whole gearbox (about £4,000!). Clickmechanic showed no interest in resolving the matter and made sure that they told me that they had no legal responsibility, it was between me and the mechanic.”

Posted 4 years ago

“Gave one star because I cant put zero. Found ClickMechanic online, seemed great. Put my details in, postcode, car reg etc, and also the problem I had, which was a steering rack replacement. I'd had quotes off other garages but the one from C/M was more competitive than most, plus on their website it says "no hidden costs", "no added extras" and "Fixed quote". Cost was £574. So I placed my order. Car was picked up as agreed and taken to a local garage. I then got a call from the garage stating that it was going to cost in excess of £1000 and that I was going to have to pay the difference. I spoke to C/M who were not very accommodating to say the least, they tried to say that, well we don't know exactly what will be wrong or what parts will be needed until they look at your car !! Excuse me,, but you gave me a fixed quote with no hidden or extra charges, now you are telling me I have to pay another £500+?? A number of phone calls later and absolutely talking to a brick wall it was evident that C/M were washing their hands of this and asked if they could put the old steering rack back in and give it me back to go elsewhere. I mentioned that in the terms and conditions it states that when a job is agreed to be taken on, at that point it is a binding contract. C/M said, yes that's between you and the garage and nothing to do with us !! My contract is with C/M, it is C/M that deal with the garage, not me. They also referred me to another point in the T's and C's which in a round about way states "we Click Mechanic do not have to abide by our T's and C's if we come across unforeseen issues, but the customer, me, does". (Not exact words but you get the gist). I had to leave my car with the garage and have them fix my car privately without using C/M which was cheaper but still more than the quote. Lastly, whilst I was talking to C/M on the phone, I was logged on to their website and I put my car details in again, this time the quote was £427,,, how can that be??? No I will not use these incompetent, uncaring people again and I will make sure none of my family or friends use them either. Absolutely awful service.”

Posted 4 years ago

“Steer well clear. Paid for the job, had to chase for days to see when the work was actually going to be done. When it finally was I had to have the same job redone at another garage a few months later. They were not interested at all. Shame as it's a good idea but they just don't see things through”

Posted 4 years ago

“Problem car overheating. First mechanic came around, stripped car on driveway and left it in pieces, never returned. Second mechanic - again on the driveway replaces radiator, condenser, fan motor, car still overheating. Says head gasket has gone, takes car to garage replaces engine, car still overheating. He says it’s Ok. but overheating with a whine. Eventually I take car to a reputable garage All it needed was a simple thermostat. This company has cost me nearly three thousand pounds with their in vetted mechanics and my car had never run the same since they became involved.”

Posted 4 years ago

“I am not sure how click mechanic are still able to carry on trading!! This is clearly the biggest scam ever. They take your card details when booking in the job, when the booking date and time lapses, they charge the card and any extra they feel like, regardless if the works been done or not. I had my car booked for a clutch replacement, mechanic collected my car, next day I had £780 taken out of my card so I assumed works been done. 3 weeks later and still had no car and then when o eventually got it back, they charged me a further £380 and the clutch still wasn’t fixed, ended up scrapping my car! I have never ever been ripped off in my life and this was the first and last. PLEASE DO NOT USE THIS COMPANY”

Posted 4 years ago

“I booked service last saturday. Tiago took my car around 11.00 am time slot was (8-10). i said why you late. he said its too much traffic. common on saturday near Hatfield where do you find traffic. anyway he dint call me throught a day and return my car around 6.45pm. I have asked all ok he said i forgot my car key so i have to take your car back to my garage to get my car key . I said i am waiting for my car since morning and i got some work. so he gave me car back. i asked where my service book , he replied i forgot to put stamp also on dashboard service reminder not cleared. and same day he sent me 45 point check in that he ticked off everything. I guess he dint do even service and charged me £181. still my service book not returned . completely useless.”

Posted 4 years ago

“Don't use this service. The customer service can't help you if you got an issue with the mechanic. Appalling service. I had to change discs and breaks on my Volvo for £187. I ended up by paying €120 extra.”

Posted 4 years ago

“It’s seems like a good idea. Until your mechanic doesn’t not turn up on time . Came next day. Then he realised that he doesn’t not know much about the job he has accepted. Doesn’t not do the job he was booked for and Charged you anyway. Click mechanic team, not communicating very well, no answering phones, no call back and the message correspondence it’s between you and the mechanic on their platform. My mechanic was rated as 4/5 stars so you think it’s must be a good one, but after more dipper research they are completely different ratings. I am surely will not used then again. Please do you research first before you accept anything.”

Posted 4 years ago

“Thank god I didn’t pay up front. Had an appointment for 18-11-2019 between 12 and 14 hrs . The mechanic forgot the appointment. So didn’t call me. Sent a message to support, at 14hr . No reply,. Totally unprofessional, Can imagine them running this company from a bedroom. Hence why the internet can be a scam. Be careful out there”

Posted 4 years ago

“I have recently had a full service on my Range Rover costing £6oo, they took a further £60 from my credit card and it took months and months to finally get back the overcharged amount. The charge was made because the mechanic was asked to adjust my roof window as it wasn't closing fully, he said it has to be done by the dealer and jiggled the switch to get it level, time taken 2 minutes. Please think very carefully before using this company, I won't be using their services again........I still get service required showing”

Posted 4 years ago

“Clickmechanic is a SCAM, asked for help, about there garage refusing to honour their warranty,first said they would help,and sought everything out .then told, it had nothing to do with them, and fobbed off, By Alec and Richard Utting Don’t use Clickmechanic! 3890612”

Posted 4 years ago

“THIEVES!!! DISHONEST!!!! THIEVES!!!! WORST COMPANY EVER!!!!! DO NOT USE!!!!! COMPLETELY DISHONEST!!!!! The mechanic (Mohammed WD4 AREA) said that he was doing another job and that I had to wait OVER the allocated time! I called back after waiting over an hour to say that I would like to cancel as a heavily pregnant lady - i was told fine he will charge me - I said i was not happy to be charged is he was the one unavailable - I called expecting to get a resolution - oh was i wrong! The attitude of the agent was - I was just about to call you, I have spoken to mohammed and he will be charging you! unbelievable! she lied and said he will be there in 5 mins - I explained that I was now recording all conversations as Mohammed was lying and had not turned up. The agent then agreed that I should reschedule for the next day! I leave 27 mins after my conversation with her had started - To find when i arrive home a FULL cancellation fee had been charged to my account! Mohammed says he turned up when I LEFT! I called back to query this and the rudest response ever and refused to give me a complaints procedure, saying i have to raise a ticket that would come directly through to her as the account manager!!! DO NOT USE THIS COMPANY! THIS EXPERIENCE WAS SO COMPLETELY UPSETTING AND AWFUL!”

Posted 4 years ago

“This has been the worst car experience for us. I have a disabled wife and initially ask for a quote from ClickMechanic. Everything seemed legit and then the quote kept climbing. However, despite the management eventually getting involved as we wrote them and them trying to help us (The emails eventually indicated this but ...), we now have the car back (long story) and had to bring the car to another company to fix. What took 5 weeks with ClickMechanic (and the car was still was not fixed after this time) was sorted within days by an alternative company. We have a copy of the entire conversation on their site and the mechanic's multiple texts promising to show up and continually cancelling. The mechanic promised a part refund - this did not happen. We were promised an inspection - this did not happen! We hope no customer has to go through what we have just experienced. This experience has now cost us twice as much. The Mechanic has been paid, so I guess that is the end of the story for them. We have learnt a hard lesson, but not the kind of people to hold a grudge. My wife was hit by a drunk driver three times over the limit, hence her disability... we did not need this treatment, but again, we move on with our lives.”

Posted 4 years ago

“Let down by this company no mechanic turned up I had to make alternative arrangements after taking the time of work ,will never use again ,added bonus found a mechanic fmthat was cheaper than their qoute.”

Posted 4 years ago

“Appalling 😡 completely the wrong diagnosis, even told them what the problem was lightly to be , then told let’s do the other issues first ( which were not even issues) then pay us the £400+ , so my question to them was well if this doesn’t work surely I’m not expected to pay that amount, I was told yes you’ll have to pay this first !! Really I think not , the vehicle has now Ben fixed by a professional company who agreed the original diagnosis was a complete waste of time , NEVER AGAIN 😡”

Posted 4 years ago

“Absolute joke of a company, 2 weeks without the use of my car following a routine service. The mechanic they provided didn't know how to service my car but carried on regardless. CLICK MECHANIC will offer no assistance other than take your payment, they can not assist with refunds, they will just refer you back to the mechanic, what's the point in using them. Please just use your local garage, at least you can go back to them if something goes wrong. Joke of a business”

Posted 4 years ago

“Booked via website for 10am appointment, no show, got a message just after that to say another mechanic was booked for 4pm - had to cancel work. ClickMechanic took two payment from my bank plus and extra for spark plugs - without asking. Finally got in touch with customer services who promised a refund - 6:30 and no refund. NOT IMPRESSED. Don't know if the service is any good until I drive to work tomorrow. Will be contacting Andrew Jervis the CEO with formal complaint. Will certainly not be using ClickMechanic again,”

Posted 4 years ago

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ClickMechanic is rated 1.4 based on 171 reviews