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Club L London Reviews

4.0 Rating 1,518 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,518 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Amazing store! Outfits are amazing value for money and seem to always fit like a glove. 10/10 will always shop here when selecting dresses for special occasions!
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Posted 3 years ago
I'm quite tall and never thought I would find maternity clothes that fit like a glove. Club L came through for me with ther gorgeous designs and beautiful Jersey fabrics. Worth every penny spent.
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Posted 3 years ago
The delivery was quick and good quality items.
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Posted 3 years ago
Greta price and delivery service saving my prom with next day delivery and a high quality beautiful dress couldn’t of asked for better service.
Club L London 5 star review on 17th July 2022
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Posted 3 years ago
The material is so much better than expected. Thought it would be like plt quality but it’s so much better! Very snug and so pretty. This is my graduation dress so I’ve just tried it on. Delivery was super speedy too. This was my first ever order with CLUB L LONDON but won’t be my last!
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Posted 3 years ago
The dress I ordered was really nice and good value for money However your email marketing is very excessive and I dont remember being asked for permission during checkout - you need to make that super clear during checkout (also for GDPR compliance) as I think it’s offputting to brand new customers
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Posted 3 years ago
Purchased two dresses the same just in different sizes after asking if I can return, neither were good so I returned both, next thing I know they have come back in a tiny bag screwed up with a note stating I returned them in poor quality, I returned with all tags intact and back in the original packaging, no customer service with this company at all, no response to emails, no phone number to contact, reported to Watchdog and trading standard
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Posted 3 years ago
Absolutely love club l London, always seem to find something for every occasion such a great variety for all shapes and sizes. The delivery is super fast too. One of my go to websites to shop for dresses!
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Posted 3 years ago
all very good quality and quick just didn’t fit me very well haven’t yet returned it but so far service has been good
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Posted 3 years ago
Perfect fit and amazing quality as per usual, always go to Club L first when looking for a nice dress
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Posted 3 years ago
Dress arrived perfect timing fit nicely only to realise as I was walking out the door had a gaping hole in the back of the dress, nothing I could do about it as was in the hotel room about to leave to the races. So had to come up with an idea to change the style of the dress. Very disappointing!!
Club L London 1 star review on 14th July 2022 Club L London 1 star review on 14th July 2022
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Posted 3 years ago
Dress was very poor quality with… Dress was very poor quality with unfinished stitching and zip broke on first and only wear. Club L London have refused to refund me. Absolute insult I have contacted visa dispute and instructed them to recover my money. I will not be buying from these crooks ever again. Shabby cheap product. Beware Buyers!
Club L London 1 star review on 13th July 2022 Club L London 1 star review on 13th July 2022 Club L London 1 star review on 13th July 2022
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Posted 3 years ago
The quality of the clothing is gorgeous, really good fabric and not flimsy/see through! Wish I could buy one of everything 💕
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Posted 3 years ago
The dress is beautiful and good quality, it is however a little bit small.
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Posted 3 years ago
Great quality, cannot fault their clothing. Bought my graduation outfit from them!
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Posted 3 years ago
The quality of the fabric is amazing and great. Definitely in love with their amazing dresses, as they really shaped your body and the curve so well! :))
Club L London 5 star review on 11th July 2022 Club L London 5 star review on 11th July 2022 Club L London 5 star review on 11th July 2022
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Posted 3 years ago
Order No. UK742970 I bought two dresses from Club L London for my daughters prom. She tried them both on briefly but didn't like the colour so we ordered her a other from Club L which she liked. We returned the first two - my wife works in retail so made sure they were in good order and packaged them as best she could. When the dresses arrived they came in small bags within a bigger bag so were somewhat crumpled and creased. A few days later I received a refund for one dress. I was worried that perhaps the company had not realised there were two returned, but I had filled out the paperwork correctly so waited a while longer. Still no refund. I emailed the company and eventually received a response stating that one of the dresses was in "poor condition". I was shocked by this so enquired as to what this "poor condition" was - but received no response. I have since chased the company umpteen times and had no reply. I took to social media to find that there were a number of other customers complaining about various aspects of this company and their refunds. I believe that this company has poor practices, acts deceitfully and rips off customers. I would strongly advise not to buy from them.
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Posted 3 years ago
The delivery was really quick with no problems. I love the dress its an absolutely stunning colour and fits really nicely, looks like the picture, I'm so happy cannot wait to wear it.
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Posted 3 years ago
Dresses are really nice and shipping was fast!
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Posted 3 years ago
The most stunning dress 😍😍 true to size, lush material and very fast delivery. My favourite dress company. Haven't got photos yet but it's perfect for my graduation as the standard is so high
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Posted 3 years ago
Club L London is rated 4.0 based on 1,518 reviews