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Club L London Reviews

4.0 Rating 1,507 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,507 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Beautiful dresses great price but may be slight colour variations in comparison to pictures.
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Posted 3 years ago
Beautiful dresses, great prices, love CL
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Posted 3 years ago
Beaut dress fits perfect!! I lavvvv it
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Posted 3 years ago
Over the moon with my purchase excellent value for money. Thankyou
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Posted 3 years ago
Prompt delivery, lovely quality, can’t wait to see my bridesmaids in them!
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Posted 3 years ago
Great quality garments, fast service and very easy to track. Highly recommend.
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Posted 3 years ago
First time I have ordered but not the last. Quality of the dresses are amazing and at a good price. Order came next day. Absolutely fantastic would highly recommend xx
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Posted 3 years ago
Quick delivery. Quality material
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Posted 3 years ago
I bought my graduation dress from Club L, website was so easy to use, dress came super fast and it was true to size. Can’t wait to wear it!
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Posted 3 years ago
Prices are amazing for the quality, easy check out and fast delivery, unfortunately the dress I ordered was abit too big so having to send it back but so easy to go through the returns and step by step process
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Posted 3 years ago
Good Quality and got exactly what i asked for.
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Posted 3 years ago
I bought four dresses to try on for a wedding I paid extra for next day delivery and they came as required. I am a size 6/8 on top and 10 bottom I pushed my looked and ordered all the dresses in a size 6 they fit beautifully as the material is stretchy. I loved all of the dresses but kept two that I liked best. The dress I wore for the wedding was perfect everyone commented how lovely it was dark green one shoulder midi. I wore the other a black boobtube midi on a night out and it looked fab my only upset was it came undone at the seam at the back luckily I was on my way home when we realised (I’m not sure if I did this or faulty) I returned two of the other dresses and this did take around 3 weeks but I can confirm I received a refund for these today. I paid by klarna buy now pay later and informed them of the return so my payment was paused. Please don’t worry about the returns side of things like some others have commented. I would buy from here again as the clothes were very flattering.
Club L London 4 star review on 14th September 2021 Club L London 4 star review on 14th September 2021
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Posted 3 years ago
Love the dresses but love love love the trouser outfits with corsets you put together💜
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Posted 3 years ago
Worst customer service ever! I returned a trouser for an exchange with a bigger size and I never received it, I emailed and no one is getting back to me , I emailed again and all I get is a message saying we are on bank holiday when it’s already not a bank holiday ! I messaged on Instagram and the same happened they answered my message saying nothing related to my questions. Horrible communication. I am afraid they lost me as a customer:)
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Posted 3 years ago
My order arrived today, so happy with my purchase. Was kept updated from start to finish via email. Product good quality and spot on with size. One very happy customer and as I’m new to ordering on line it could not of been easier…. Thank you
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Posted 3 years ago
Very happy with my purchase! Fast delivery and good quality material, not see through and fits perfectly! Looks exactly the same as in the picture well worth the money
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Posted 3 years ago
the only thing to say is I was very disappointed when I got my package, poor quality compared to the price and the dress totally different from the picture , my skirt and blazer came unzipped Had to send it all back I had a bad experience particularly, especially with quality, smells really bad the size it is not real size for some clothes To be honest I DONT KNOW WHAT TO SAY!
Club L London 1 star review on 14th September 2021 Club L London 1 star review on 14th September 2021
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Posted 3 years ago
Beautiful dresses and clothing! Super easy to navigate through the site and pricing is great! Delivery was super quick! I ordered 3 dresses on late Saturday night and they arrived by Monday!
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Posted 3 years ago
Love club L London, would buy from again
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Posted 3 years ago
Customer service has been awful. I had ordered some items from club London, when it came to payment I chose to pay with Apple Pay, I noticed that it has charged me for DPD next day delivery however it never gave me an option for delivery at checkout. If I had the option I would have chose standard delivery royal mail which I am aware that club London states is an option. Although, I did not want next day delivery the delivery took 3 days to arrive. Customer service response was that they could not amend the order, which I can understand however they could have reimbursed me for the fault on their website.
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Posted 3 years ago
Club L London is rated 4.0 based on 1,507 reviews