Club L London Reviews

Name: Club L London
Rating: 3.99

4.0 Rating 1,417 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,417 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

Club L London 5 star review on 30th March 2024

Samantha Skinner

Club L London 5 star review on 24th March 2024

Rebecca English

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery, and really flattering dresses. Good quality dresses which arent see through, so rare to find online but Club L London never fail!”

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Posted 3 months ago

“Super quick delivery and amazing quality dresses. So flattering also. Love.”

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Posted 3 months ago

“Love the dresses”

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Posted 3 months ago

“Really nice dress for decent price”

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Posted 3 months ago

“Great quality, speedy delivery and all the dress are sooo flattering.”

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Posted 3 months ago

“I ordered bridesmaid dresses and all 4 came in great packaging and exactly as described online. The sizes were pretty accurate, would love to see Club London bring in a tall and petite range!”

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Posted 3 months ago

“So pleased to be able to find a good quality and wide variety of maternity range dresses. Cannot express how relieved I was to find a comfortable dress to wear to a black tie event at 35 weeks pregnant!”

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Posted 3 months ago

“They were very inconsiderate. They asked me to stop emailing them and never provided a return code for my item. They sent me the wrong size dress for my wedding day. Despite paying for 2-3 business day expedited shipping, it arrived 7 days later. When I explained this, they showed no compassion and actually blamed me for the delay. Their customer service was terrible. I don't recommend Club London. I didn't seek a resolution; instead, I simply asked them not to treat any other customer this way. It was a terrible experience.”

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Posted 3 months ago

“Dresses were as pictured and described.. very happy”

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Posted 3 months ago

“The corset was beautiful and fit perfectly. Delivery came fast.”

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Posted 3 months ago

“I’ve ordered twice now first time it was a delivery from dhl everything was perfect except the delivery service second time everything went smoothly, the dresses have been true to size and comfortable not issues at all”

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Posted 3 months ago

“Gorgeous dress, love it, fast delivery, great quality!”

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Posted 3 months ago

“In love with my abba styled and amazing clothes for my hen do! The perfect accessories and styles for a fabulous weekend ahead of celebrations! Thank you!!”

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Posted 3 months ago

“Excellent quality and perfect fit . Exactly as advertised on the Club L site . My girlfriend was delighted with all the dresses from yourselves.”

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Posted 3 months ago

“Speedy delivery and great quality dress! Super flattering and everyone kept asking where my outfit was from”

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Posted 3 months ago

“This dress is just stunning, very classy and 💯 must keep. A great fit and perfect for various occasions”

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Posted 3 months ago

“Very disappointed with this company and unfortunately won’t use them again in the future. Firstly, their estimated timeframe for delivery was wrong for me and my order arrived past the stated timeframe. Secondly, the entire website is so deceiving. Their URL is “.com.au” so you’d assume they’re based in Australia, not international. To return an item, you’re to pay $35 AUD, like wow. Absolutely disappointing, I was stunned. You’d think returning an item from an Australia URL would NOT be that high, apparently it’s all lies and is shipped from overseas but does NOT state so. Customer service team is quite disappointing to deal with. Can’t wait to get my money back and never shop here again.”