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Club L London Reviews

4.0 Rating 1,542 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,542 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 90%
Customer Service
Communication Channels
Live Chat, Email

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Nice looking clothes but the minute you need a refund is when they will get difficult. Had a dress that before even wearing was ruined by being ironed according to instructions and had loose threads. Emailed 4th August to request a refund and asked to return item. Followed up mid August they said wait for 2 weeks after receipt. Didn’t hear anything back. Have emailed again 3rd September. Very disappointed to need to chase this and haven’t had this experience with any other companies. 1 month to get a resolution is madness even with needing to send an item back! Poor quality clothing and even worse customer service. Clear they do not want to provide refunds even when warranted.
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Posted 1 year ago
Terrible customer service. Couldn’t cancel and order and they charged me two return fees. Ammara was very rude and unhelpful. Corporate greed at its finest.
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Posted 1 year ago
These clothes are extremely cheaply made and misleading, not like the pictures. Tried to make a return and the company wants you to pay $40 upfront before they’ll even process any return!! Absolutely ridiculous.
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Posted 1 year ago
I bought 2 outfits , a dress and a jumpsuit . The material was below average , its like I bought from a very cheap place while the prices are not cheap its like i couldve paid 20 aed from shein instead of 300+ aed dress . I could have bought a higher quality dress with the same budget from a trusted place. And returning the item is very costly from Uae to the Uk . I am not sure if the customer service will be able to do anything about that . Send me a refund please
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Posted 1 year ago
Problem with return! After requesting return label, which is usually straightforward with other companies ( only takes a few seconds to process) its now 5 days Im still waiting for return label to email back to me!!! And refund policy is two weeks only. Horrible company
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Posted 1 year ago
This place is awful! After over 30 days of back and forth to return 1 of 2 dresses that was misshaped and disfigured, they tell me it’s too late. Ha! I was like it’s your fault. They prolonged sending the link to return the dress until it was too late. Now I have to pay someone into alter the dress is I wish to use it! Buyer beware. Returns are not friction-free because they will play games with you!
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Posted 2 years ago
Awful company. Awful dresses. Avoid! Dress came all creased in a small shein bag and the dress is nothing like the one on the website and total different colour. Also very cheap material. Awful.
Club L London 1 star review on 10th May 2024 Club L London 1 star review on 10th May 2024 Club L London 1 star review on 10th May 2024
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Posted 2 years ago
Abbi from the customer service team was great. Fast and quick customer service and stunning dresses.
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Posted 2 years ago
SUPER fast delivery Excllent quality and beautiful fit Will definitely buy again !
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Posted 2 years ago
I purchased a dress and paid $18 for 3 day shipping. I received my package in 6 days (so late with no shipping refund). What I received was such CHEAP material, the sizing was incorrect - just loose and cheap looking, the color was disgusting - nothing like the photos. In order to return the product, they charge an $18 processing fee and another $18 shipping fee. So I have lost $54 total on this experience. I am appalled and will never order from this site again.
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Posted 2 years ago
The screenshot below will explain it all. ClubLLondon should be embarrassed. By the way, if you have an issue, don't go through their website for customer service, you'll never hear back. The only respond to Instagram DM's. They've asked my to wait intil my item that's 2+ weeks late arrive to return it for a refund. I don't know if or when it'll arrive
Club L London 1 star review on 19th April 2024
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Posted 2 years ago
amazing brand, good quality
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Posted 2 years ago
Stunning maternity dress for a wedding. Such a nice fit, flattering and comfy - perfect for being pregnant and wanting some stylish. Delivery was super quick and great price of dresses.
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Posted 2 years ago
Club L do excellent quality dresses. Usually offer a discount code and easy returns. Love love love the quality, style and fit of this brand!!
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Posted 2 years ago
Club L London is always my go to for nice dresses for any occasion!!! I always feel they fit nice and I feel a million dollars.
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Posted 2 years ago
Ordered loads from here everything is such good quality, the fabric and fit are just amazing!
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Posted 2 years ago
have ordered 5 items in the last week for a ball i have tomorrow. every single item was amazing. the quality of fabric is insane! i have gone for a dress i didn’t think i would like, but on, it makes me feel incredible! super happy!
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Posted 2 years ago
Stunning dresses, always a lovely fit! Happy with delivery and service of any issues.
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Posted 2 years ago
Ordered a few things of Club l always outstanding. Material is beautiful and fits always like a glove family Use Club L to get a few things from there for occasions. Looks more expensive definitely would recommend
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Posted 2 years ago
Really fast delivery, sooner than expected, dress exactly as pictured and a really nice material- isn’t clingy, it’s very flattering
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Posted 2 years ago
Club L London is rated 4.0 based on 1,542 reviews