Club L London Reviews

Name: Club L London
Rating: 3.98

4.0 Rating 1,507 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**There is no customer service at all!** - no phone number to call - no email to help you communicate with them - no live chat function! Just no help…. Clothes are ok, but if you have a question or issue or just need some customer service there is nothing. The telephone number listed is wrong and there is no email address to communicate, the online chat function isn’t answered. So just beware of this! And hope your order fits!”

Helpful Report

Posted 3 years ago

“I am extremely happy with my order. Club L London, communication is fantastic with updates on the dispatching of the order. The dresses were individually packed well and in a strong sturdy box. The dresses exactly looked as in the picture. Size is perfect! Ensure to order your usual size & you can be sure it will fit it shapely . The quality of the fabric of the dresses are excellent. The fabric is rich & seamless stitching giving the dress a very classic & classy look! I will order again!!”

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Posted 3 years ago

“Amazing quality dresses! I couldn’t decide between the ones I’d ordered so kept them both!”

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Posted 3 years ago

“Ordered two tops from Club L London, the feathery top, and the organza sleeve bodysuit. The feathery top was cute, but the zipper would NOT stay up - no it's not because I was trying to cram any voluptuous curves into the wrong size, it was actually slightly too big, but the zip was trash with no locking mechanism at the top. The top arrived too late for me to find a back up option so I had to keep it, and pray to all of the gods that the poor little safety pin I used would maintain my dignity throughout the night. The organza sleeve body suit was an actual joke. The mesh fabric was dingy and looked creamy off-white, and came up barely past my nips it was so short in size. To clarify, again, no I'm not a glamazonian 6 foot goddess, I'm very much an average sized gal with bee stings for ta-tas. If you're anything above a B-cup this bodysuit is not for you.... unless that's your vibe 😉. Would I order from them again? Absolutely not, would I recommend you order from them? Girl what you do with your money is your choice.”

Helpful Report

Posted 3 years ago

“Came really quick! Definitely good value for the money. Quality is 10/10, my go to shop😍”

Club L London 5 star review on 30th May 2022

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Posted 3 years ago

“My order came in a good amount of time. The fabric and colours are lovely, decent price too but the sizing is a little off.”

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Posted 3 years ago

“Trousers fit perfectly, super flattering. Some of my favourites. Top ran small, it was still small even though I sized up.”

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Posted 3 years ago

“Dress fits perfectly (size 12) gives a lovely shape to your figure and holds you in well. Delivery was fast. I have no complaints.”

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Posted 3 years ago

“Too small size, you have to pay for shipping returns. $50 in shipping total. An absolute joke. Don't bother.”

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Posted 3 years ago

“Lovely dress just fit a bit wrong on me due to length and excess material on the stomach. Not a fault with the dress though just didn’t suit my figure”

Club L London 4 star review on 28th May 2022

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Posted 3 years ago

“Some of the clothes are either the right size or too small or big. With drastic variations. Trial and error”

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Posted 3 years ago

“Dress came exactly how it was pictured and fits perfectly. First time ordering from this site and would definitely order again”

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Posted 3 years ago

“Delivery great. Dress looks stunning! Thank you 😊”

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Posted 3 years ago

“Absolutely awful experience - scam! Absolutely awful customer service. Returned a dress over a month ago and have still been waiting for a full refund. I contacted Club L London to ask about where my refund was and they sent me a reply to say my item had been flagged blaming me of it smelling of perfume and that I had washed the item which was not the case at all. I wish I would have read the reviews on Trust Pilot before ordering as this seems to have happened to others before. Just a way to try and make money out of people, very stressful and upsetting. Unprofessional service from start to finish.”

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Posted 3 years ago

“Gorgeous dress, great quality and fast delivery”

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Posted 3 years ago

“Dress is gorgeous! Really great quality for the price and had speedy delivery.”

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Posted 3 years ago

“Absolutely loved this dress! Such good quality and exactly like the picture! Delivery was very quick and I only picked standard, would definitely order from here again!”

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Posted 3 years ago

“Fast delivery, great price but colour seemed more cream in person oppose to white in the picture”

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Posted 3 years ago

“Absolutely awful service - returned 3 jumpsuits in the exact condition I had them. All we’re tried on and worn for approximately 20 seconds and I could never have left the house in them as they were all completely see-through!!! 2 were refunded, 1 was not. When enquiring why, and after waiting 2 weeks for a response, I’ve been blamed for marks on the jumpsuit and told my £70 will not be refunded. All 3 were tried on in the exact same environment, and none of them were damaged! I’m now out of pocket £70, not ideal 2 months before your wedding and with all the expense. All because of Club L London’s awful customer service and failure to check items before they were sent. There is no way I caused these marks - awful service form start to finish.”

Helpful Report

Posted 3 years ago

“I really loved the way my jumpsuit fit. It was long but I knew that based off the height of the model. So I had it tailored about 2.5 inches. I’m 5’5, 200lbs and I got the size 14.”

Club L London 5 star review on 25th May 2022

Helpful Report

Posted 3 years ago

Club L London is rated 4.0 based on 1,507 reviews