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Club L London Reviews

4.0 Rating 1,507 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,507 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Bought an outfit for my hen do after trawling every other womenswear website! Club L quality is lush and the outfit is so extra compared to high street shops! Absolutely love !!
Helpful Report
Posted 3 years ago
I will never shop here again. I purchased a dress that was poorly made and had clearly been worn or tried on before. I returned it on May 5th. Club L still had not processed my return. Lulus and Bebe processed returns quickly. No one responds when you reach out for customer service support. Buyer Beware. Club L is a hot mess.
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Posted 3 years ago
Received today after ordering friday fast delivery and I’m in love with this dress can't wait to wear it out
Club L London 5 star review on 23rd May 2022
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Posted 3 years ago
Fantastic service. Next day delivery. Am in love with my top!
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Posted 3 years ago
The dresses are good quality bur not accurate in size. I also found that not being able to get a refund on a dress on sale, but only credit valid for a month is not great and in line with many other only stores.
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Posted 3 years ago
Quality of customer service brilliant, i am constantly kept in the loop and up to date with emails regarding the whereabouts of my parcel and i cant wait to receive it !
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Posted 3 years ago
The dress is lovely but it’s too big
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Posted 3 years ago
I love my maternity jumpsuit, I’m dying for the same in white for holiday. Perfect for my mums 60th with my growing bump 🤩
Club L London 5 star review on 22nd May 2022 Club L London 5 star review on 22nd May 2022
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Posted 3 years ago
Excellent service and fast delievery, a very reasonable price.
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Posted 3 years ago
Can never usually find a dress to fit me perfectly for my size and height but finally club L London provided me with exactly what I was looking for ! Stunning dress and will definitely be ordering again !
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Posted 3 years ago
Great quality dresses with easy next day delivery, plenty of choice for style and the website made for quick browsing, will definitely shop here again.
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Posted 3 years ago
The dress is stunning! slightly bigger on the back so will need to get taken in but perfect everywhere else! I feel like a queen wearing it! cannot wait to wear it out, amazing quality!
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Posted 3 years ago
Delivery is very fast, the dresses are amazing quality
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Posted 3 years ago
Quick delivery, item just as pictured 🤍
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Posted 3 years ago
ordered 2 dresses, which i subsequently returned. They refunded me for 1, saying I returned only 1 of the dresses (i returned both in the same parcel).They then refused to refund me when i raised the mistake, claiming that they need to see the postal receipt, check the weight, and check it matches what the weight of the two dresses should be. Eventually, after fighting customer service for weeks they issued a refund for the second dress out of "good-will", with no apology. Worst customer service i have ever in my lifetime of online shopping experienced.
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Posted 3 years ago
Fits perfect, very good quality.
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Posted 3 years ago
Never using this site again, scammers with horrible product and customer service.
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Posted 3 years ago
It’s a Scam! They hold off return address for 6 weeks and once the item is returned, tells you that it is over 2 week return policy! Never again… poor quality clothing, horrendous customer service, great scammers!
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Posted 3 years ago
Extremely quick delivery but the fabric of the material was of a poor quality, even of the more expensive items.
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Posted 3 years ago
Fits well and is well made. Well worth the money
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Posted 3 years ago
Club L London is rated 4.0 based on 1,507 reviews