Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Pellet Stove shroud came damaged and upon my request for a new shroud I could only be offered an extended warranty since it was the trucking companies fault. Its just a shame you order a 3k stove, its delivered damaged, and there was not even the slightest consideration of replacement. I know, i know; check the boxes for damage prior to acceptance. But when my father recieves the pallet for me and didnt open the all the boxes to ensure no damage it turns into our fault. The door of the stove was hanging off of the hinges as well once opened. Just poor shipment. Again, not comfortbilts fault, but they do own the agreements with the trucking company. Overall, though Stove blows some awesome heat and can rip through some pellets. Im recommending the stove to others. Just caution to take your time to open the all boxes prior to acceptance.”

Helpful Report

Posted 1 year ago

“I purchased a hp22n pellet stove and have had it for 4 years and have had to replace quite a few parts but have had a great experience with comfortbilt on getting the parts I need to keep my stove going”

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Posted 1 year ago

“I have had an hp22 for just over 2yrs and had to replace the igniter, motherboard and two main power switches.not happy....”

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Posted 1 year ago

“Too temperamental To much cleaning required Can’t add pellets while system is running The old school versions on and off buttons worked perfectly without electronics”

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Posted 1 year ago

“Well so far it's ok..execpt for only 1 bag of pellets..in the hopper..my old one could hold 3-40lbs bags..i have it in my 24x36 shop.”

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Posted 1 year ago

“My glass cracked within the first 10 bags and 3 weeks later I’m still waiting for a replacement.”

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Posted 1 year ago

“So far the stove works great would be better if the manual would cover more about the stove for operation and use. Comfortbilt doesn't answer emails I have sent 2 and not a response as of yet. Wasn't a problem with stove just wanted to know info on there gen3 igniter and if it will fit in a hp40 and some info on the thermostat setting and install”

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Posted 1 year ago

“Your chat tech support is great. I had nothing but trouble with my hp 22 n. They sent me the parts to replace the defective parts. But in general, it seem it’s a cheaply made stove. Room fan gave out right away. The auger moaned very soon after install. The front and back doors rattle. It smoked when starting I finally put tape on all the pipe joints. Shouldn’t have to be a repairman with a new stove. Please forward this to who it will do the most good”

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Posted 1 year ago

“We purchased a HP21 and installed it following supplied instructions. Well within 12 hours of use the glass exploded and we were very luck it did not cause more injuries then it did.”

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Posted 1 year ago

“found out what i needed but not enough info”

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Posted 1 year ago

“Purchased my comfort built about a year and a half ago. Already have had to replace the power switch. Also the burn pit I’ve already noticed some cracks on it. What have expected it to last 5 to 10 years before having these kind of problems. Not happy!”

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Posted 1 year ago

“Hi, this stove was very easy to install and start up, but even after sealing the double wall pipes and fittings I am smelling wood smoke and have seen a slight bit out of the vent on top. I have also experienced stove shutting down and screen says low temperature. I truly hope this is something minor and easy to resolve. Thank you, Alan”

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Posted 1 year ago

“We love our stove and would recommend it to anyone but we ordered a remote but got it and it don’t work”

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Posted 1 year ago

“The stove works great. However I have to operate it in safe mode because it arrived with a broken plunger. The company was kind enough to send me a replacement part at no cost. However I am still waiting for the install. The stove works and heats great.”

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Posted 1 year ago

“Just one word to make others think twice before purchasing and dealing with Comfortbilt! Terrible!”

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Posted 1 year ago

“Your service department has been great. Your parts department, not so great. Waited almost a year for the heat baffle,and many calls.”

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Posted 1 year ago

“I’ve only had my pellet stove for 2 years (using only for 2 winters) and I’ve had to replace a few parts already. I’ve spent a good amount of money and I’m concerned that this unit isn’t going to be reliable.”

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Posted 1 year ago

“The products I received met specifications. However I have been waiting over 4 months to get the stainless steel firepots and they said they are on the way from China. That's a slow boat.”

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Posted 1 year ago

“Expensive only last one season”

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Posted 1 year ago

“There is nothing seemingly wrong with the product itself, more the fact that I had to buy it to begin with. We purchased a new comfortbuilt slightly more than a year ago and it's already cracked. Hopefully this burn pot will last a little longer! Based on the reviews probably not!”

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Posted 1 year ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews