Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't installed it yet but I did email you that 1 of the bolts that was used to attach the shipping clip was missing but I got no response”

Helpful Report

Posted 2 years ago

“The gaskets fall apart after one use. You're supposed to clean your stove quite often which means removing plates with the gaskets and exhaust blower with gasket. Unfortunately the gaskets fall apart leading to a bad seal. Someone needs to come up with better reusable gaskets. I've been looking for some high heat material to make my own but I would buy some if they were available. Sorry but it's my view.”

Helpful Report

Posted 2 years ago

“We like our new stove. It does have a few issues. 1. Auger makes a very load noise on occasion. 2. Burns very hot and uses a lot of pellets on lowest setting. We pay extra for the quality pellets. The ashes from cleaning are very low compared to our last stove.”

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Posted 2 years ago

“Don’t recall buying this recently? When was this purchased?”

Helpful Report

Posted 2 years ago

“I would rather write a long review, Bought stove, recieved stove, stove no work, got replacement part after 12 days, replacement part bent during shippment? but worked, stove worked, issues since failed to ignight 5 times, had 3 low temp alarms and stove stopped working. hate the opening to load pellets to small try to dump a bag of pellets only makes a mess, i have bought several buckets to get what works best dumpbag in a larger pail then dump pail into a smaller bucket and hope no mess is made. Tech support was good with my first issue, but honestly I wish I had my old stove back that never gave me any issues for 25 years. With this stove I wonder if it will work all night or have an issue. and what will stop working next”

Helpful Report

Posted 2 years ago

“When I called , I should’ve talked with Glenn, whoever I talk to, to order the parts that I needed was a blower, and a gasket for my door, I thought it was a little pricey, send me the wrong room, Blower for my comfort, Bilt 22, I had one of the first models and that’s what I told him , tried to call, left a message, no one called me back”

Helpful Report

Posted 2 years ago

“The pellet stove has performed less than our expectations. While it's recommended to not run it in ECO mode, we have found that it's necessary to have the stove run more efficiently in this mode. Having it run continuously made the stove run on level 1, which fouled the burn pot quickly. Still, in Eco mode, the stove requires much more maintenance than our Breckwell does. We've also had to replace the control board after just a couple months. On the positive, the heat delivery is excellent and it's much quieter than the Breckwell.”

Helpful Report

Posted 2 years ago

“Had a lot of issues at first. The customer service guys are very helpful and return calls same day. Stove uses a lot of pellets and still smells of smoke after going through two tons of pellets. Gives off plenty of heat.”

Helpful Report

Posted 2 years ago

“It was used to connect and outside thermometer and works fine. The stove itself has a few disappointments. Would love to give some pointers that need help if someone is interested.”

Helpful Report

Posted 2 years ago

“This is the second one I've ordered from them. They last pretty good. This one the little ring fell off after a couple of uses, so I have to take it to a weld shop where they can hopefully fix it.”

Helpful Report

Posted 2 years ago

“Have to give 3 stars out of 5, works great when working, have had great support but to no avail. The heater will shut down after running a few hours with a "Low Temp" the burn pot would be empty when it happens, still has the same issue and I can't recommend because of this. Now I'm stuck with it.”

Helpful Report

Posted 2 years ago

“The look of the stove is great. We bought the new stove because it was supposed to be more efficient and it had the thermostat option. After we got it we are told not to use thermostat because is burns the ignitors out quickly. Also it uses more pellets and doesn't put out the heat our old Quadrafire did. Also our burn pot has already cracked. So overall we are not happy with our purchase.”

Helpful Report

Posted 2 years ago

“I had to change the auger bearing after using ten bags of pellets. The bearing was not turning at all, was the lower bearing, which was very surprising to me, because it doesn’t see the heat that the top bearing gets.”

Helpful Report

Posted 2 years ago

“The part fixed the stove and it’s working fine now. My issue is that I have to replace the vacuum switch after only having the stove for 15 months and I have also had to replace the igniter. Not very dependable.”

Helpful Report

Posted 2 years ago

“Works fine if manually started and shutdown. Waiting for power switch and igniter improvements.”

Helpful Report

Posted 2 years ago

“Overall the stove heat very well, however, there are a few problems that make us worry about the product. We are on our fourth burn pot and third igniter and the temperature sensor shows it's one degree warmer that the actual room temp. We are never sure when things will not operate properly.”

Helpful Report

Posted 2 years ago

“The stove does good but it was damaged upon arrival.”

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Posted 2 years ago

“Lots of problems, but quickly resolved by contacting Customer Service. Parts provided cost-free and promptly sent. Because of the problems warranty was extended at no cost.”

Helpful Report

Posted 2 years ago

“Unit is great There was no fresh air intake included which caused delays for install in order to source locally. Not sure if it was supposed to be there but told sales person I needed everything to install it.”

Helpful Report

Posted 2 years ago

“Had to take apart the auger as it kept jamming, the top bearing was missing……”

Helpful Report

Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews