Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took way more time and effort on my part to get this working correctly. Factory should have caught the auger issues and fixed before letting it out the door.”

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Posted 6 months ago

“Bought pellet stove 22 n nice stove ,, ordered kit costed almost $700 and had order $643 more parts,, put it together last night took cloth wipe 3foot pipe inside house and paint came off so I got silver and black pipe not satisfied went that paint peeling off it’s bad….”

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Posted 6 months ago

“Fix the burn pots. They keep cracking”

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Posted 6 months ago

“Love the stoves, but highly reccommend finding a new freight company and also securing the stoves better at shipment, we ordered 14 stoves and only 6 stoves were ok, one was completely distroyed.”

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Posted 7 months ago

“i purchased a ho22n pellet stove pn 8-4-24. i have an issue with remote no working. i sent a note to your tech chuck he in turned has sent me 2 new different remotes. no luck.... then he senr a new interface controller. that seemed to be the fix, but only briefly. right now my remote does not operate my pellet stove at all. when i ust the interface control panel it works fine.. any suggestions. other than the remote i do love the stove”

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Posted 7 months ago

“No response for a month. Telephone receptionist sent me the part. Tyler in the service dep't. was helpful today. Stove is up and running. 5 Star to Tyler!”

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Posted 7 months ago

“Only disappointed was pellet stove was lest than a year old when this part burned out stove was very expensive”

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Posted 10 months ago

“The products are great and I am a repeat customer. This time when I ordered, Comfortbilt was moving warehouses and my order’s shipping was greatly delayed. Slow response to communication, both by phone and email, made me worry that I was not going to receive the items I had paid for. It all worked out in the end.”

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Posted 11 months ago

“I have purchased all of the part suggested for the trouble I was having. Stove will not power up even though the have replaced nearly all of the electrical parts. NEVER got it to work. Have a basement full of pellets. Not sure of my next step. Stove works when it works. When it don’t, very frustrating.”

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Posted 11 months ago

“My Comfortbilt HP22 is an attractive well built unit. The main defect is with ignition which is not reliable. I have purchased the new stainless steel firepot which may help cure this defect. The second is the digital controls are too complicates and not intuitive. Lastly when you move the control unit to the side it conflicts with the side access door when it opens.”

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Posted 1 year ago

“Part replacement (steel burn pot) has had to be replaced multiple times. They are not made correct to fit in the older stove Legacy pre 2018. Last one came warped and had to be replaced right away. Hope they can get this resolved with these stoves so we don't have to buy a whole new one.”

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Posted 1 year ago

“It's always pleasant dealing with the people at Comfortbilt. Why 3 stars? I recently purchased a new burn pot for my HP22 pellet stove. This is my 3rd one in 7 years. No complaints. The new burn pot would not fit. I called and spoke with someone in parts who sent me a replacement and a return label to send the first one back. The new one did not fit either. Same as the first. Spoke with someone in technical support who said that the new burn pots were being cast as all one piece instead of having the locating tab on the back welded on and some were sized incorrectly. He (and I) both concluded that the tab should be ground down to facillitate the fit. I have the abilty and equipment to do this. But what if I didn't. You're sending out a $100 part to customers, knowing that they don't fit, and expecting the customer to modify the item aprropriately? Not a very good look. You're the ones who should be doing the modifying, not me. Disappointed in Massachusetts.”

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Posted 1 year ago

“I like my stove, but in 4 years I have replaced the igniter 3 times and the burnpot twice. I use my stove 4-5 months a year, and it seems like thes parts should be designed to last a little longer.”

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Posted 1 year ago

“This is the third (in 4 years) fire pot I’ve needed due to the first 2 cracking. The first one was replaced under warranty but the 3rd one cost me $80. It will, I’m afraid, be an ongoing problem. I love everything else about the pellet stove.”

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Posted 1 year ago

“I don't like that a quarter of a bag of pellets stays in the hooper and the fire goes out. That is a poor design, my last stove would burn down to the last pellet”

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Posted 1 year ago

“Admittedly, my rating is harsh... I will explain... First, Tech Support was great, and the online videos are awesome! However, I ran into 3 issues: 1) their hours of operation don't align well with my schedule on the west coast, so it took me several weeks to call them at a time I could actually troubleshoot the ignitor with someone. 2) the menu on the HP22 unit has a terribly dated and confusing interface, so even though their videos are great, the UI is so bad, I don't trust myself to follow their instructions. 3) ignitor compatability info on the website was incorrect, and I amost purchased the wrong part several times trying to roll the dice and do it myserlf. The Gen 3 quarts ignitors are rated at 30k ignitions, while the old steel ones are about 1000. That is a HUGE difference. The Gen 3 part works with my stove, but was not listled on the website. Because I was unable to connect with tech support more quickly, we ran our furnace for a month. Our heating bill doubled! Accurate info on the website is critical when your have such little availability, especially for people on the West Coast.”

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Posted 1 year ago

“Did not receive second part ordered under warranty. And no explanation why. I prefer the opportunity to speak to a technician”

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Posted 1 year ago

“Replacement worked ok, how ever I ordered a "parts kit" last year and that one did not work at all as a replacement. I ordered two parts kits for two different stoves, sent to my NH house. Tax free”

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Posted 1 year ago

“I have had 3 problems with the stove in a year leaving me without heat for weeks”

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Posted 1 year ago

“I love everything about our new pellet stove EXCEPT you can't adjust the blower to a lower speed and the crazy amount of dust. It's never ending. We've tried four different kinds of pellets too. We have the Comfort Built HP21. Otherwise I would have gave it a 5 Star ⭐”

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Posted 1 year ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews