Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,975 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to get a company in to help me with my pellet stove. They came in and cleaned it but I do what they did I do about every two days. They did clean my chimney stack and the pass through to the back of the stove which needed it. Their cleaning does not included opening side doors and cleaning out chambers. They are supposed to give me an estimate on possibly going through to wall and attaching a hose to the intake. I have approximately 1 to 2 feet of clearence around the air intake”

Helpful Report

Posted 3 years ago

“it shuts off on occasion, says low temperature? why is that?”

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Posted 3 years ago

If you call into our tech team, they can walk you through any issues.

Posted 3 years ago

“I've already had to replace the switch on the back of my insert. Also I received a vacuum with my stove that has malfunctioned many times. I purchased Comfort bilt because I was told it was rated the number 1 seller. It's hard to clean your stove without the vacuum.”

Helpful Report

Posted 3 years ago

“The stove and service to date has exceeded expectations. The stove is well built and the finish is excellent. Maintenance is extremely easy. The service is excellent replacing the burn pot under warranty every time. There are only two issues to date: 1 The ash pan does not fully engulf the stove body allowing excess ash to fall between the pan and the stove. 2 The cast iron burn pot is complete garbage, I have to replace the pot every 3 months. The pot develops a crack and widens over time needing a change out. I have been informed that the company is seeking a replacement for the defective burn pot but it has been two years.”

Helpful Report

Posted 3 years ago

“I like comfort built stoves. I have had had a hard time getting the items I have ask for. I talked with comfort built about getting a return receipt, due to the item I got was the wrong size. I called before Christmas and was told they would send one out. I never received the receipt. I finally just sent the return and paid free shipping. I normally don’t have to many issue, but it seems like this one was dropped or never follow through with.”

Helpful Report

Posted 3 years ago

“The company is great to deal with during limited business hours. The product however leaves a bit to be desired. Comfort Bilt would do well to make better if any at all attempt to contact customers who have bought products with known defects. That said...when defects are discovered by the product owner the company stands by the product and makes it right. Might leave you cold a few days waiting for a new part but you'll get it. It has always been a pleasure dealing with the company”

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Posted 3 years ago

“After only two weeks the verdict is still out. I can say having to CONSTANTLY manually pull the pellets down to the auger is very inconvenient. The auger creates a deep hole in the middle of the hopper and the pellets stay stacked up on the sides instead of falling down. This causes the fire to go out and a low temperature alarm to come on. This has happened EVERY time I have got a fire going again.”

Helpful Report

Posted 3 years ago

“Not happy with the burn pots they keep cracking but technical support has been very helpful.”

Helpful Report

Posted 3 years ago

“I like your pellet stove, however we have lot of problems with it. Your tech helped us alot, walking us thru things to get it up and running (needed a new ignighter which they sent) but we still continue to have weird things happen...like it will be going fine and then stops and we can't even turn it off.”

Helpful Report

Posted 3 years ago

“We love this unit, but the burn pot has had to be replaced twice now. It literally crumbled in the middle. It is the weakness of the heating system.”

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Posted 3 years ago

“I would rate it with 3 stars When the stove is working, it’s fantastic. Unfortunately the built (ceratin components) are definitely not good. I've used it for about 1 month and I've already had to contact your support 2 times in regards to parts not working properly or flat out broken. Thankfully your customer service responds in a timely manner and they are very helpful. I will give them (customer support) 5 stars!”

Helpful Report

Posted 3 years ago

“Pellet stove is noisy! The beep is piercing and the HP22 doesn't have a volume control. I can't turn the stove up in the morning or I'll wake the whole house. The air running through the small blowers tubes is like a jet engine. If you opened these up a bit it would quiet things down. Also how about a variable speed blower motor for when the fire isn't that high? Just some things to think about. Other than that, nice stove.”

Helpful Report

Posted 3 years ago

“Love my stove and how well the stove heats our home. But, parts don't seem to last very long. 1st season the plug switch went bad, burn pot cracked. Both items had to be replaced. This season the ignitor has failed. I purchased 2, 1 for the stove and the other for an emergency. I only burn 3 tons of Bear Mountain pellets a season. Clean the stove weekly and deep clean annually. I'm surprised the parts only last a short time.”

Helpful Report

Posted 3 years ago

“I bought the gasket kit for the HP22. The combustion fan gasket fit perfectly, but the smaller rectangular ones were a bit too small for the openings and the screw holes did not line up. I am unsure why this was, however, turns out the combustion fan gasket was the one I truly needed so it worked out in the end.”

Helpful Report

Posted 3 years ago

“The manual could sure be made to be more informative and easier to understand. It looks like it was written by someone that knows everything about the stove for someone who knows everything about the stove. But a lot of it leaves us people new to the stove and especially us who know very little about pellet stoves in the dark.”

Helpful Report

Posted 3 years ago

New updated manuals are always available on the website. We update them from time to time to keep customers updated with latest changes.

Posted 3 years ago

“When we ordered our hearth pad it said it could take 2-3 weeks for delivery. Well, it’s been a month and still no delivery. If/when we do receive it, I really hope it’s a quality product. For over $1000 hearth pad it should be. It takes some work to get to customer service, but when you finally do speak with someone, they were responsive at least.”

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Posted 3 years ago

“Not what I expected, That’s all I can say. Thank you”

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Posted 3 years ago

“Won't answer emails with problems with their problems of the stoves.”

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Posted 3 years ago

“Our stove came severely damaged and had to be returned. It was replaced but not without a great deal of difficulty since it was in the basement. We had to hire 3 guys to get it into the basement to begin with. Then again to get the replacement in and again to get the damaged one out. This cost us $500. Now we just need to spend some time on the phone with technical assistance to make sure we have it running properly. It seems to go through too many pellets.”

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Posted 4 years ago

“Great company”

Helpful Report

Posted 4 years ago

Comfortbilt.net is rated 4.5 based on 1,975 reviews